We returned again to this hotel in the May half term week. We are a party of 2 ladies (me & mother-in-law) and 2 boys (7 & 9). It has been refurbished and the new lobby/bar area looks very modern and inviting. The staff are, as always, an absolute credit to this hotel. Very friendly and most helpful.
Pool area was clean and well maintained and we love the fact that it doesn't open till 9, so there doesn't seem to be the early morning rush for reserving sun beds! Suits us as we weren't waking up till 9 most mornings anyway.
The one area we were most impressed with this year was the entertainment staff. What a wonderful team you have in Gary, Emma and later, Ingrid. Committed, friendly, kind and enthusiastic. A nice mix of games and activities and not too "in your face". We joined in lots, as did the children.The rooms look fabulous and are spacious but we did have a few gripes! There is by no means enough storage space for clothes for a family of 4. We did manage to find a place for things but the rooms are desperately missing some drawers. There was also no lock on the bathroom door and no shelf or rack in the shower cubicle to store your toiletries while showering. None of these are worthy of a drop from 5 stars, but would be lovely if they could be addressed.
The beds are comfy, although on previous years we had managed to move one into the bedroom so my mother in law could have some privacy. This was not possible with the new beds but, again, not really a massive problem for us. They can be a little temperamental if you decide to sit up to read in bed. Definitely designed for sleeping only! Although getting almost folded into the bed gave us all a good laugh! Shower is fab, but no bath which MiL missed. Great to have a hairdryer in the bathroom. And a special mention to our wonderful maid who, not only cleaned wonderfully, but went out of her way to recover my son's pyjamas from the laundry!!
The food was as expected from previous years. Decent quality and everyone found something to eat. Sometimes the menu was a little abstract, for example sweet and sour chicken but no rice. The chefs on the show cooking station did an amazing job at breakfast and dinner and the food they produced was always delicious and well cooked. Drinks service was a bit slow at times but always very friendly so no complaint there really. Food from the bar at lunchtime was ok and reasonably priced.
So basically, back to 5 stars from us this year! Ok, a few grumbles, but nothing that would make us consider going anywhere else!
- Reservation Options:
- TripAdvisor is proud to partner with Jet2Holidays , Booking.com, Priceline, Expedia, Hotels.com, LoveHolidays, Ebookers, Evoline ltd, Traveltool, S.L.U., TripOnline SA, HotelQuickly and Cancelon so you can book your Puerto Azul Suite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Valentin Puerto Azul Aparthotel Hotel Port De Pollenca
- Valentin Puerto Azul Aparthotel Pollenca
- Puerto Azul Suite Hotel Majorca/Port De Pollenca