We learned a new family recently took over the inn and the spa. First, I'd like to say that the spa treatments were great. When you arrive, you'll be given a schedule and read it carefully if you stay overnight. It says everywhere at the inn that breakfast is at 8:30am, but your schedule may say different. For such a small family run business, you quickly fall into a bureaucracy where no one is quite sure what your schedule is. It seems they are just getting familiar with it too. You are provided with a perfunctory tour and you are shown your room. You will be told to come down to the spa at a certain time, but you will also be told to take your time. Many oddly contradictory statements are made at times to provide flexibility to the guests, but if you take them up on it, you might cause some problems...The family is obviously trying to find the balance between customer service and order. One is often sacrificed for the other.
You should be prepared to wait between treatments and there is not enough staff to properly offer you tea, fruits or something while you wait as you might be accustomed. The family does offer to set up the sauna and hot tub for use if you like. Sundia, part of the owners' family, has a natural talent and a lovely warm smile. The mud wrap and head message she gave were lovely, although you have to wash off in a tub that you then soak in. I was under the impression that one usually showers after a wrap, then immerses in a tub. There is no shower in the treatment room which might account for this. If your friend is doing the mud wrap after you, the tub takes ages to drain and sundia is diligent about hygiene. Do it together!
The spa brings in extra professionals of top quality when needed.
My sister and I stayed overnight. There are definite areas for improvement for the inn in terms of expectations that most have regarding food and decor. The hearty country style breakfast is a standard 2 eggs, toast and bacon deal with juice from concrntrate. The meals are good, but nothing too special, possibly pre-cooked or from a box or bottle. Strange becuase it's so easy to create lovely, healthy gourmet meals these days as we've all been educated and our standards raised by food shows! Poor them! But this family is learning the business of hospitality faithfully. Not sure how aware they are about how spoiled we are now and how high our expectations are. Cutting corners has to be done in the most subtle of ways...there are so many ways to make clients feel special that cost next to nothing. i respect knowing one's profit margins, but no glass of wine included in dinner? My sister and i got a pretty good deal, but i can't say that wholeheartedly. We got a lot of treatments, but in the end, we still paid over $500 each tax in for a one-night stay, 4 treatments, one kind of bland dinner and breakfast. The inn and the spa are impeccable in terms of cleanliness. I just can't say i walked away feeling like i'd had a pampering experience...my skin looks great however.
Honestly, I would love to see the family embrace their origin from a mystical and fabled country and turn it into a retreat that provides an Eastern philosophy experience and a traditional menu with exotic teas offered to serve oneself in the dining room. I see a large clientele from montreal in that case, especially because of its proximity to the city. Just 90 min from kirkland. Anyway, if the family continues to try to provide a similar experience to the previous owners, i wish them the best of luck. My sister and i would definitely go back for the treatments. If we stay overnight, we would probably bring plusher robes, softer slippers instead of the pastic men's garden slippers i got. I would also specify which treatments you would want to do together.This place could really provide a unique Eastern retreat experience instead of competing in a market where other businesses have a lot more experience than they do. I wish them great things because they are definitely a very kind, hard working family.
- Official Description (provided by the hotel):
- Discover an Ontario Spa Resort where you’ll find rejuvenating spa treatments, appetizing cuisine and a refreshing getaway. Come with a few girlfriends, as a couple or on a solo spa retreat. Our warm and caring hospitality and comfortable country inn is welcoming and inviting to everyone. Indulge in over 40 spa treatments from moor body wraps, to couples massages and natural youth renewing facials. Join us for a spa getaway to Ottawa’s only spa resort! ... more less
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- Also Known As:
- The Bourget Hotel Bourget
- The Bourget Inn And Spa Resort