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“Great weekend for walking group” 4 of 5 bubbles
Review of Cheltenham Regency Hotel

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Cheltenham Regency Hotel
Ranked #1 of 1 Hotels in Staverton
Leeds, United Kingdom
Level Contributor
122 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great weekend for walking group”
4 of 5 bubbles Reviewed 4 April 2014

The hotel worked hard to ensure that our walking group had a great time. Before hand they agreed menus and meal times and accommodated some late changes to the numbers. On arrival the staff were very helpful and ensured that we had everything we needed. They coped well with the numbers at meal times. The food was excellent and the rooms clean and comfortable. Some great walking nearby.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fencerjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 5 April 2014
Thank you for your comments
It was a pleasure to have you here
We hope to see you again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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450 reviews from our community

Traveller rating
    194
    156
    77
    11
    12
See reviews for
59
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11
87
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Norwich, United Kingdom
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Started to stay here 2013, and have not stopped since, it is clean tidy well furnished and all the staff are very helpful.
The hotel is close to various businesses I call on and central to travel out to others.

All in all good clean friendly and I would say value for money.

Room Tip: Depends on how you sleep lower floor foot traffic upper rooms you can here the motorway if you sleep...
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 3 April 2014
Thank you for your review
We are so pleased that enjoy staying with us and return on a regular basis.
We look forward to seeing you soon
Sharon House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 10 March 2014

We booked through Laterooms as we use them on a regular basis for business and social occasions, I can say without a doubt what a absolutely let down it turned out to be and i would not recommend it to anyone.
The hotel interior was clean and presentable however the exterior was disgusting, by the main entrance is a cigarette ashtray which was overflowing and had been for quite awhile it stank, the whole outside needs a tidy up.
On arrival we were eventually greeted by two receptionist once they had finished chatting about a magazine that one had in her hand. We were directed to our room which was very good clean, tidy and well equipped, we then went down to the bar and waited to be served and waited and waited 15 minutes later and various staff walking through we were served by a male member of staff who didn't know the price and couldn't take any money or charge it to our rooms as all tills were down. We ordered a Bacardi and coke, ice no lemon and a vodka and coke ice and lemon they drinks were poured and i asked that the lemon in the Bacardi be removed he couldn't remember which drink was which so i had to taste one to check as my husband is unable to drink vodka, the lemon was then fished out with fingers and no apology.
We sat and had our drinks and decided to reorder another we waited 20 mins and in the end my husband went to reception to ask if we could get more drinks only to be greeted by disgusted looks and what can only be described as a grunt that someone would come, after another 10mins another staff member appeared and we reordered again the young lady couldn't remember which drink was which.
Later we met friends for drinks and again orders were muddled and when we ordered coffee which the machine was in the bar it was totally forgotten the bar was very quiet so i am not sure how this happened.
The following morning we came down for breakfast again staff was scarce eventually we were served and told it was not a buffet breakfast and what would we like, the fact there was no menu we had to guess and ordered a full english the toast arrived that was probably from the day before it was that rubbery the breakfast came and you could have cooked a dozen more in the grease that the food was swimming in it was inedible when we said it was far too greasy it was met with a grunt and no offer to alter it we did try to eat it however it was beyond anything i've ever tasted the black pudding was oozing grease and even the bacon was dripping as for the egg it was burn't and by this time doing breaststroke up and down the plate! We gave up and left, there was no point in complaining to any staff member as they were totally disinterested in anything apart from chatting to each other. If this is an example of Best Western's standard of customer service we will think twice before we use or recommend

  • Stayed March 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Cdstal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 17 March 2014
Thank you for taking my call today, i am so pleased that you are giving us the chance to show you this is not the way our business is usually conducted
We look forward to welcoming you back to the hotel
Sharon House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
334 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 bubbles Reviewed 12 February 2014 via mobile

The White House hotel , its name Six years ago " what a change " reception area needs to be made a bit more welcoming ? A bit plain but the rooms just been redone are welcoming bright and warm. Staff can't fault, bar as sky sport ( no Bt Sports ) restaurant menu was limited would like to see a bar menu , burger and chips that sort of thing lastly glad to see time taken by management to responded to these comments . Right direction keep it up , would revisit

Stayed February 2014, travelled on business
Helpful?
Thank BMorriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 17 February 2014
Thank you for your kind comments Mr Morris
We are in the process of changing the menus, i will put your comments forward to the chef as our guests reviews are very important to us
We look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

Excellent hotel. Warm and friendly welcome from the receptionist on duty, despite our late arrival last Friday evening. She even gave us an upgrade. Having stayed here before, I knew we would be in for a good nights sleep. The beds in this hotel are fantastic, never had such a comfortable bed in any other hotel I have stayed at anywhere. Breakfast excellent, plenty of choice, staff friendly and helpful. Ideal location for Cheltenham/Gloucester, hotel near M5 but very quiet, no noise whatsoever. Cannot recommend highly enough and for the price, simply brilliant.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 29Poppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 7 February 2014
Thank you for your review and we hope to welcome you back in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, UK
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

My wife and I were looked after attentively from the moment we arrived. Our room was excellent and appeared recently refurnished; everything was spotlessly clean. The meals we had in the restaurant were excellent with very good choice but for some odd reason we were the only ones dining there (it was terrible weather). It seemed as if every member of restaurant staff wanted to check if everything was alright! A wedding party was also present in another room but they did not disturb us in any way.
We went shopping in Cheltenham and as the bus stops outside and comes every 10 minutes or so, we used it and avoided expensive car parking charges.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gynaeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Cheltenham Regency Hotel, responded to this review, 7 February 2014
Thank you for your kind comments, i am pleased that we have changed, and for the better, "getting the whip out on the staff must have worked" we look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cheltenham Regency Hotel

Property: Cheltenham Regency Hotel
Address: Gloucester Road, Staverton, Cheltenham GL51 0ST, England (Formerly BEST WESTERN Cheltenham Regency Hotel)
Region: United Kingdom > England > Cotswolds > Cheltenham > Staverton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Staverton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cheltenham Regency Hotel 3*
Number of rooms: 47
Official Description (provided by the hotel):
The Cheltenham Regency Hotel is conveniently located only a few miles from the centre of Regency Cheltenham, yet only minutes from the motorway network. The hotel offers 47 newly refurbished en-suite bedrooms including suites, hotel bar and restaurant offering a selection of superb food from our menu. We also have a large function room, ideal for weddings, events and business conferences which holds up to 180 people for any occasion. ... more   less 
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Also Known As:
Regency Hotel Cheltenham
Cheltenham Regency Hotel Staverton, Gloucestershire

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