Ate here during our stay in Panglao. There are much better restaurants around with lower prices, better food and much MUCH better service.
On 12th April 2019, we visited this restaurant. Ordered drinks and food from the menu. Made it clear that we wanted starters and main courses. Took in the region of 20 minutes to be served a drink. Then we were waiting an inordinate amount of time with no food and staff just standing around. Were given an excuse about gas not working and asked if we were happy to wait - we said we were happy to wait as their explanation suggested unforeseen circumstances. Then the catastrophe started!! One starter arrived with one main course - but none of the other starters and none of the other mains. I tried to explain to the waitress - but she seemed so angry and unwilling to help that we were powerless! The other starters and mains came out, at which point I asked what they were going to do about the Main courses as they were clearly rapidly going cold! The waitress simply shrugged and said we would have to keep everything! That waitress subsequently was violently opening and slamming doors and made everyone at our table feel very uncomfortable. There was another complaint coming from the table opposite us at the same time, with which she was dealing with a similar lack of tact and politeness!
The food was either undercooked, or overcooked and cold!! Absolutely horrific! I then mentioned that they had forgotten one of the side orders with the mains, and she glared at me as if I had just insulted her and went into the back/kitchen and started laughing and joking with the other staff, clearly at my expense. I made it very clear that we were dissatisfied and that this was unacceptable service, but the whole staff body seemed disinterested and appeared to have no pride in their organisation.
At the end, there was no attempt to rectify any of the mistakes that had been made, and we left, on our last night in the Philippines, with a bitter memory in our minds.
In case you think that perhaps I’m just a difficult customer, read all of my other reviews on tripadvisor, they are all very complimentary and fair - the only reason for this is the atrocious experience that we had! So please bear this in mind as I wouldn’t want your holiday/visit to be tarnished in a similar way.