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Embassy Suites by Hilton Richmond
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Reviews (1,110)
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All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfast isliving roombroad streetbusiness triphot tubexcellent staygreat place to staystaying at this hotelcoffee makerbagelsatriumrichmondsinks
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Reviewed 17 March 2014

We have stayed at the Richmond Embassy Suites many times since our son began attending the University of Richmond. We love the spacious rooms, breakfast options, and have taken advantage of the complementary shuttle to and from the University and the Staples Mill Road train station. Beds are so comfortable and rooms very quiet due to suite style arrangement with beds away from any possible noise in hallways. I don't shop it anymore and look forward to our next trip!

  • Stayed: March 2014, travelled with family
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Thank Chris421421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 13 April 2014

We are glad you were able to take advantage of our shuttle for both University of Richmond and the Staples Mill Amtrak Station. Thank you for sharing your experience and we will work hard to stay your first choice in Richmond! Best Regards, Kathleen Lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

What a great hotel! The entrance is beautiful, and the staff was very helpful and attentive. There was a problem with my reservation but the young lady at the front desk corrected it to my satisfaction very quickly. The room was beautiful. I have already booked again for my next trip to Richmond. My only complaint was that I only stayed one night. I was exhausted from a long day and ordered room service which was delivered within 20 minutes, the food was excellent!

Room Tip: My room was on the fourth floor which overlooked the atrium. Because the rooms are suites their was very little noise. The room was perfect.
  • Stayed: March 2014, travelled on business
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Thank CoffeeT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 13 April 2014

We wish you could have stayed longer too! Thank you for sharing your experience. Best Regards, Kathleen Lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

We stayed as part of a group reservation for my sister's wedding. The party not IN the wedding enjoyed the evening reception while the rest of us were at rehearsal. In the morning before and after the wedding we leisurely ate breakfast. The day after, the family gathered over breakfast to do a recap of the fun. We stayed well after breakfast hours and the staff did not rush us in any way. We enjoyed having all our rooms in close proximity. The hotel was relatively quiet despite being fully booked for several conferences, including a soccer tournament. There's a Fridays in the same parking lot we walked to for post rehearsal fun - super convenient! We'd definitely return!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Alaina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 13 April 2014

Thank you for your review and we hope you will decide to return soon! Best Regards, Kathleen Lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2014

This hotel has spacious, well-layed out rooms. Really liked the extra sink, dressing area in bedroom. Loved the shower. The elevators were glass. Food was very good. Enjoyed the pool and hot tub. Beds were roomy. Pillows were a little too high.

  • Stayed: March 2014, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Faye B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 13 April 2014

Thank you for your review! Having a suite makes a differerence, especially for a family. We hope to see you again! Best Regards, Kathleen Lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Great place to stay when RIchmond, great staff an accommodations! I will stay no where else when I am in the area, regardless of it is for business or pleasure been there 3 times in 6 months! Great place to stay when RIchmond, great staff an accommodations! I will stay no where else when I am in the area, regardless of it is for business or pleasure been there 3 times in 6 months!

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank anthonyc834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this reviewResponded 13 April 2014

We are very pleased to be your first choice and will work hard to keep it that way! Best Regards,
Kathleen lyons, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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