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“SERIOUSLY gone downhill. Terrible customer service”
Review of The Oak

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The Oak
Ranked #2 of 3 Baginton B&B and Inns
Certificate of Excellence
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“SERIOUSLY gone downhill. Terrible customer service”
Reviewed 13 March 2014

Stayed here about eight times over the past three years or so. I USED TO regularly recommended it to people, for it's food, it's customer service, it's cleanliness, it's rooms and it's general friendliness.
I have no idea what's changed, other than the inside of the pub being refitted (very shabbily in some places) but the last two occasions we've stayed, both within the last month, have been a shambles from start to finish.
We've encountered extremely poor knowledge of general customer service (won't bore you with the details), including senior staff expecting junior members to do their dirty work, very poor cleanliness of hotel rooms, very tired rooms in general which are in need of some serious tlc, as is the outside area with fences and gates dropping apart and the lovely food that used to be served in an evening now seems to be cooked without a care in the world.
We have many contacts, both face to face and online who will be made aware not to waste their money staying here any more. Such a shame.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ang R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Coventry, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2014 via mobile

When we arrived at the oak it had all been done out and looks so nice n spacious. There was four of us who went at lunchtime. They do a three course for 7.25 or two course for 6.50 there is plenty of choice as well .meal came out hot and was bloody delicious. Will go back again thank you.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
60 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 March 2014

Having stayed at The Oak on several occasions we were looking forward to seeing the refurbishments that had been undertaken. Well, we were not disappointed ! It looks fabulous and Chris and Gayle have done an amazing job. While still retaining the cosy,friendly atmosphere, there is now a fresh, updated feel and yes, it remains very dog friendly ! The meals are still very good value with more than adequate portions and breakfast is as good as ever ! We are looking forward to visiting again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stanleyEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 February 2014 via mobile

Went for a night out with the girls. There was a live band which was actually really good. Recently been refurbished and looks so nice! Bar staff were very friendly. Been here before for a meal and was very very yummy. Definitely recommend this lovely place!

Stayed February 2014, travelled with friends
Helpful?
Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 February 2014 via mobile

At a loose end in the bad weather we pulled in for a drink, found it freshly refurbished, comfortable and friendly place, we ended up staying for dinner. Food was great for very reasonable price. Good to see a dog friendly place also.

Stayed February 2014, travelled with family
Helpful?
Thank travellingme12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northallerton
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 January 2014

My husband and I used to love going to this place, but since they have had a refurbish we are not sure if we will be using this place as much as we used to. The place does not give us that warm and homely feel no more like it used to, the portion sizes to the meals are a bit small but still good value for money at 2 for £12.

  • Stayed December 2013, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Georgina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 17 November 2013 via mobile

Wonderful meals, extensive menu with great choices,2 for 12 quid is amazing value, currently refurbishing their decor but still managing to maintain brilliant level of service and food standard.
Lovely atmosphere, always feel welcome whether going with my parents or with a big group of friends.
10/10!
Plus their dog is adorable!

Stayed November 2013, travelled with friends
Helpful?
Thank Amy-Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Oak

Property: The Oak
Address: Coventry Road, Baginton CV8 3AU, England
Region: United Kingdom > England > Warwickshire > Baginton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Baginton
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Oak 3*
Number of rooms: 13
Official Description (provided by the hotel):
Welcome to The Oak in Baginton, a village pub situated on the outskirts of Coventry. Ideally located and very close to Coventry Airport. 10 minute drive to the town centre with ample places to eat and drink. 5 minute drive to the Air Museum. Pleasant walks. All our rooms are well equipped and en-suite, some rooms have disabled access. We offer a nice relaxed environment with log fires, table service, traditional ales and good quality home cooked food. Our facilities include large bar area with comfy leather sofas and wing backed chairs for drinkers. Good sized garden and quiet location. Free parking for guests and free wifi access in the bar area. Please Note: We are a No-Smoking property. Dogs allowed, may incur additional charge. Children welcome. Check-In time: 12:00 and Check-Out time: 11:00. Pets are charged a supplement of £5 per night. ... more   less 
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Also Known As:
The Oak Baginton, Warwickshire

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