Stayed here about eight times over the past three years or so. I USED TO regularly recommended it to people, for it's food, it's customer service, it's cleanliness, it's rooms and it's general friendliness.
I have no idea what's changed, other than the inside of the pub being refitted (very shabbily in some places) but the last two occasions we've stayed, both within the last month, have been a shambles from start to finish.
We've encountered extremely poor knowledge of general customer service (won't bore you with the details), including senior staff expecting junior members to do their dirty work, very poor cleanliness of hotel rooms, very tired rooms in general which are in need of some serious tlc, as is the outside area with fences and gates dropping apart and the lovely food that used to be served in an evening now seems to be cooked without a care in the world.
We have many contacts, both face to face and online who will be made aware not to waste their money staying here any more. Such a shame.
- Official Description (provided by the hotel):
- Welcome to The Oak in Baginton, a village pub situated on the outskirts of Coventry. Ideally located and very close to Coventry Airport. 10 minute drive to the town centre with ample places to eat and drink. 5 minute drive to the Air Museum. Pleasant walks. All our rooms are well equipped and en-suite, some rooms have disabled access. We offer a nice relaxed environment with log fires, table service, traditional ales and good quality home cooked food. Our facilities include large bar area with comfy leather sofas and wing backed chairs for drinkers. Good sized garden and quiet location. Free parking for guests and free wifi access in the bar area. Please Note: We are a No-Smoking property. Dogs allowed, may incur additional charge. Children welcome. Check-In time: 12:00 and Check-Out time: 11:00. Pets are charged a supplement of £5 per night. ... more less
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- Also Known As:
- The Oak Baginton, Warwickshire