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“Lovely facility, such a shame it's very poor quality food and organised chaos!”

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The Begelly Arms Hotel
Ranked #2 of 2 Begelly B&B and Inns
Haverfordwest, Wales
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely facility, such a shame it's very poor quality food and organised chaos!”
Reviewed 3 September 2013

Booked to eat the Sunday carvery as recommended by some friends. On arrival we were really pleased with the lovely setting and the facility is top class. Lo and behold that joy was soon to change.
After being seated, I went up to the bar to order our meals (2 or 3 courses) and a drink. I was served reasonably quickly by Angela without any problems, however whilst at the bar there was some barman trying very hard to be "look the part", however when a customer came up to the bar to ask for the sweets menu, he pointed him to the sweets behind the bar, not so clever after all Mr Barman.
I then returned to our table with our drinks and waited and waited and waited for somebody to come over to take my starter order, to no avail so I went up to the bar to order such.
After waiting for ever, my better half and her mum went ahead to collect their main course because they could not wait any longer and were hungry.
In all fairness when my starter did arrive, it was really lovely and I would recommend the Calamari.
Now for the really sad part. The main course was absolutely awful. The beef was so tough that our dog would not even eat the doggy bag we took out for him because we could not eat the meat. The turkey was dry and tasteless and hey no pork but a new Sunday roast replacement for pork, ham from a tin. The vegetables were all obviously all frozen veg (aunty bessies) excepting for the boiled new potatoes(not rocket science to cook), Once again Auntie Bessies best frozen Yorkshire pudding was served. The gravy was like water with a bit of flavouring chucked in. By the way if you are a meat lover beware the miserable cook is very keen to stretch the meat out for as many customers and will give you a little more if you ask but he will not smile even if you do try to enlighten him.
After we ate our mains there was no table clearing and we had to pile our plates up to wait for the two ice creams which we ordered and waited that long to arrive that once again we had to summons somebody to fetch it from the kitchen.
It is so very obvious that no staff training had ever taken place and the place desperately needs a proper chef and not just a cook.
Staff were standing around whilst tables remained uncleared between courses and there should have been a front of house manager guiding the whole "dining experience" because the poor older guy at the front, although a nice man, clearly had no idea how to manage the customer experience.
As an ex publican myself, I wanted to get up and show them how to "do it" properly.
It's so sad to see owner of establishments who obviously don't know what they are doing, running a restaurant incorrectly when the potential is massive, even to the extent that customers will pay more if the experience and the food is worth it?
So very sad that we will not be returning as presently the place is a joke.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Buldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
cardiff
Level 5 Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 August 2013 via mobile

We stayed 1 night on 28 th aug had a family room, room could of slept 5 my son was really excited to sleep on a top bunk bed :-), beds comfy linin clean n soft rooms clean, we ate in the restaurant staff very friendly great with our boy(age5) service good and the food very good best fillet steak I've had! Breakfast was good service very slow only 1 lady workin doin the job of a few we were 1st down so not 2 bad for us, overall a lovely place if they had a children's play area would had a 5 from us, thanks for a great stay :-)

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank welshem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cowbridge, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

After reading a previous review that was not pleasant was worried about staying , but this place is a gem, lovely staff, very clean accommodation, fab food, very child friendly, comfortable beds, soft towels , breakfast was superb and the carvery was divine..my shower unfortunately broke , reported it 5 minutes later the chappy came and it was fixed within 15 minutes..cant ask for more , defo rebooking

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2013

Booked this after reading the great reviews online and we had an OK to stay. My main complaint would be that the chalets do not have curtains but very thin cream vertical blinds which don't do much to block out the light! After not been pre-warned of a private function that went until midnight, been woken up with sunlight in the early hours did not make for a good nights sleep! There just seemed to be missing attention to detail (sand in the shower, kettle too big to fit in sink to refill, bedside table missing bulb etc) and the staff that were on seemed rather rushed off their feet (were also overheard complaining of this) and rather distracted. Food was good (but menu in room didn't match menu in restaurant). First day wasn't a lot of breakfast left and it was cold but we were probably one of the last ones there. The location is very handy, just maybe needs a little bit more attention to detail and would be a fab place to stay. Might just be because it was a bank holiday weekend. In fairness didn't raise any of the above with the manager as didn't seem like a lot that could be done about it (e.g. lack of curtains) but did write something similar on the feedback form.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AS45221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 August 2013

After reading the positive reviews before booking I was looking forward to my stay here but I was very disappointed. The carpet was just dirty (badly stained) leading up to my room (no1) in the main building which wasn't a good impression. Once in the room the window had been left wide open and the bathroom smelt strongly of detergent which made me wonder what had happened in there but explained why it was being 'aired'. The bathroom itself was very basic, dirty lino and had the feel and smell of a nursing home. It was hard to turn the tap on without getting soaked, the pressure was so strong. Only one bedside light was working and the clock radio unplugged. Although the bedding was clean, the bed itself was literally rock hard and the and it was basically the most uncomfortable bed I have ever slept in with no 'give' whatsoever.
In the morning I looked at the shower and noticed about 5 or 6 hairs dotted in the cubicle so it hadn't even been rinsed which was very unappealing. A buzzing noise started in the bathroom at which point I went to find the manager who was photographing the tractor convention which had rolled into the car park that morning. He did eventually fix the noise and the bedside lamp by playing about with the wiring.
I went to a wedding that day and when I got back after dropping various off at their hotels as I was driving at 1am the place was completely locked up. I hadn't been informed of any curfew or told anything in fact when I checked in other than where my room was. If I had had my belongings I would have driven back to London right then but without them I had no choice but to sleep in my car (only marginally less comfortable than the bed to be fair but cold) and wait for guests to leave at 7.30 the next morning so I could get in again. When I did get back in my room the buzzing had started again and the kettle was no longer working either! I packed my bags, left my key on the empty reception desk and was glad to get back home as soon as I could.
I cannot recommend this hotel and only wish there had been availability at my friends' hotel the Manion Lodge. I won't be going back.

  • Stayed August 2013, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonJC42, General Manager at The Begelly Arms Hotel, responded to this review, 30 August 2013
We already responded to this review but for some reason Trip advisor chose to remove our response. In short in our opinion this has been posted on behalf of one of our competitors who are as stated in the review friends of the reviewer. The review contains comments which are wholly untrue specifically the bedside light wasn't broken just not switched on, and the door to the accommodation is never locked at night.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buxton, United Kingdom
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 August 2013

I'm not one usually for writing reviews, but after our wonderful visit to this lovely hotel I felt I had to take the trouble to do so. My partner and I have just returned after a three night stay, it having been recommended to us. The location is just perfect to get away from it all. From the moment we arrived until we reluctantly left we received a most excellent service. The staff couldn't do enough for us, we were made to feel very welcome, almost like family and they were all, without exception, courteous, professional and extremely efficient. Our room was beautifully decorated, spotlessly clean and very comfortable with everything you could possibly need. I particularly loved the attention to detail. Though we only booked for bed and breakfast we used the restaurant for all our meals as we found the menu to be varied and the food so good, (I thoroughly enjoyed the vegetarian choices). All in all we had a brilliant few days and will definitely be returning.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonJC42, Manager at The Begelly Arms Hotel, responded to this review, 26 August 2013
Thank you, It's great to hear that you had a good time with us and I grateful that you took the time to write a review, we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Narberth, United Kingdom
2 reviews
Reviewed 22 August 2013

We didn't stay here as we live local. However in recent weeks this is our second visit, firstly for a lunch and now for an evening supper (22.08.2013).
Both occasions the food has been superb, tonight both myself and my husband had the 10oz rump steak. Both were full of flavour and I'd love to know how the chef can pack so much flavour into a plain steak. When it arrived I did think without a sauce it was going to be a bit too dry, I couldn't be more wrong it was succulent.
Would fully recommend this establishment, the public areas are immaculate, toilets clean and fresh. The waiting staff very attentive and friendly but no in an over bearing way so altogether a well rounded restaurant/inn.
Glad I only live 5 miles away so hope to go more often :-)

Room Tip: Have not stayed here
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lauraboo31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonJC42, Manager at The Begelly Arms Hotel, responded to this review, 26 August 2013
I'm glad you had a good meal and really enjoyed reading your review. After your description of your steak I could easily eat one myself hopefully it will have a similar effect on other readers, I look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Begelly Arms Hotel

Property: The Begelly Arms Hotel
Address: New Road, Begelly SA68 0YF, Wales
Region: United Kingdom > Wales > Pembrokeshire > Begelly
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Begelly
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Begelly Arms Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
We are a family run Hotel, Restaurant, and Inn with rooms, situated in the heart of rural Wales close to the borders of Carmarthenshire and Pembrokeshire we offer home cooked food, and rooms with en suite showers ... more   less 
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Also Known As:
The Begelly Arms Hotel Pembrokeshire

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