I have stayed in Lechlade several times in the past several years and on this trip wanted to stay at the B&B associated with Arkell’s Riverside Pub. When you look for this B&B on the web, you get the website for Park End Warf B&B which has pictures of the pub and the pub’s B&B buildings as well as a picture of the Park End Warf B&B which is next door. The web site strives to confuse you into thinking the Park End Warf B&B is the pub’s B&B, which it definitely is not!
When I arrived in Lechlade I went straight to the Riverside Pub to check in and was told I was not booked with them. When I told them of my reservation they told me this happens regularly and that it was too costly to try and force the Park End Warf B&B to change their web site. They said the pub and it’s rooms were owned by the father of the owner of the Park End Warf B&B and when the father died the son sold off the pub and it’s B&B but still keeps the website as if they were all still under the same ownership.
After finding out our mistake we called the Park End Warf B&B several times before we got ahold of Paul (I think since he never gave me his name). He was very rude and said we must be mistaken as he was very busy with a wedding that day and did not have time to talk with me. He said if I wanted to talk about it, call him back in ½ hour and hung up.
My wife and I finally found a small dirt road that lead to the riverside which had access to the back of the row of houses of which the Park End Warf B&B was one. There was a lady out by the house barges and we asked her if she knew anything about the Park End Warf B&B. She said yes she knew the owner and would show us the room but that it was very bad and we would not like it.
WOW! Was she right! When we walked up to the B&B’s door, it was through tall un-mowed grass with dog turds scattered in it. The room was dark and dimly lit with a single ceiling light. There was a bag of partially eaten fast food on the night stand along with a dirty fork. The room was old and filthy. My wife immediately said she would not even sit on the bed, let alone sleep in it. At that point we left and drove back to the parking lot of the Riverside pub and luckily, they had one room left which we took.
I attempted to call “Paul” or whoever answered the phone that one time, but never did get another answer. I finally left a voice mail stating we were cancelling our (we thought) reservation and would report them as fraud to our credit card company if any charges appeared, including the deposit they requested.
Do Not Stay Here under any circumstances.