i booked a spa break with dinner and overnight accommodation for my husband and i as a surprise for him. I didn't book with the hotel directly and there was a problem with my booking (the company booked us into the wrong hotel). The spa manager (Jackie i think) was beyond professional and caring in her handling of this situation. She asked us to have a coffee in the lounge whilst she sorted the whole thing out for us and treated us to drinks at lunch time to compensate. This could have been an awful experience and could have spoiled what should have been a calming retreat for us. Instead her customer services skills almost smoothed the whole thing over. Thanks once again, the spa and treatments were great, the food in the hotel was lovely and we really enjoyed our stay and the following day spent in historic Cambridge.
- Official Description (provided by the hotel):
- The Cambridge Belfry is located in Cambourne in Cambridgeshire. It is only a short distance from many major road networks including the M1 and A1. The hotel is oh so close to the famous city of Cambridge, so whether you fancy punting on the river or a tour of the famous University, you'll be there in no time at all. The hotel has 120 bedrooms, a state of the art leisure club, a relaxing spa and 8 meeting and conference rooms. Take advantage of the sophisticated meeting rooms equipped with the latest technology to help your meetings run smoothly.When it comes to dining, you can enjoy seasonal specialities that the talented Chefs create overlooking the lovely, edge-of-the-village lakeside view. ... more less
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- Also Known As:
- The Cambridge Belfry - a q Hotel Cambourne
- Cambridge Belfry Cambourne
- The Cambridge Belfry - A QHotel Cambourne, Cambridgeshire