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“bed bugs”

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The Cambridge Belfry - A QHotel
Ranked #1 of 1 Hotels in Cambourne
Harlow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“bed bugs”
Reviewed 5 July 2013

Thought room looked a little tired but was not in it for long as going to a wedding, did not return until 1 am and went straight to bed, in the morning i had red itchy marks on my lower back and legs which have been proved to have been caused by bed bugs.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank tom p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 9 July 2013
Dear tom p

Thank you for your review. We have checked the room and those surrounding it, both visually and under ultra violet light and can find no evidence of mites. This is something that we do as part of a bedroom rolling plan. To be on the safe side the mattress will be replaced. If the wedding you were attending was in a marquee on grass, which I believe it might have been, given the temperatures this may also be a reason for the bites but i thank you for letting me know, better safe than sorry.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,704 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
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English first
Hereford, United Kingdom
Level Contributor
164 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 3 July 2013

We have become regulars at this hotel due to the consistently high standards.
The staff are always very friendly and the rooms are immaculately clean.
I highly recommend it for anyone visiting Cambridge and the surrounding area.
My one criticism is that when the menu in the restaurant was changed on a daily basis it offered a better choice for guests who were staying for a few nights.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Patsy10red
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 9 July 2013
Dear Patsy10red

Thank you for such a lovely review and taking on board your comments, we have now added a Market Menu, that changes weekly and daily specials to supplement the A La Carte Menu.
Thank you for giving me the feedback, and i hope to see you soon.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 July 2013

We stayed here last weekend. The room we were allocated was massive! The breakfast was nice. The staff were lovely and chatty. We had a swim and a massage in the spa area, which was pleasant. All in all very good!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 4 July 2013
Dear Helen C

Thank you for your review, great to be part of your Anniversary break, hopefully we see you again soon.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 July 2013

The Belfry is a clean hotel with great facilities. I had dinner in the restaurant and the food was delicious and the cocktails are the best I have ever had. My visit was business but I would recommend for any trip and I heard that the spa weekends are well worth it.

Room Tip: I have stayed a few times and my first visit I was near the lift, as I am a light sleeper the sound...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L4ur4852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 3 July 2013
Dear L4ur4852

Thank you for taking the time to write your review, one I shall be delighted to share with my team. I note from your comments, that you have stayed with us a few times on business, perhaps on your next visit, we could say hello.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2013 via mobile

I met an old friend here and just stayed for the one night. The hotel is lovely looking from the outside and the reception staff were very welcoming and helpful when we requested recommendations for restaurants as we didn't know the area. Room service was quick and very reasonably priced and the breakfast in the morning was varied and of good quality. Plus one of the morning breakfast waitresses was the sweetest lady ever, I forgot to take her name but she was so happy to help she was a real gold star. The only 'not so good' point was the location, Cambourne seems to be a fairly newly built town and therefore you don't really get the feel that you would expect from Cambridge - however I suppose if you wanted that you need to choose somewhere closer to the centre. Overall it's a great place to stop for a short stay and if needed I will happily stay there again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeckySorrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 3 July 2013
Dear BeckySorrell

A very kind review, thank you. I'm glad everyone look after you and in particular, at breakfast. I will certainly share you comments with the team.
You are correct, Cambourne is a new village and not to everyone's taste but it has fabulous link in to the city centre, which in the long run, saves money on parking and the stress of actual get in to the city.
We look forward to looking after you again.
Kind regards
Mike Evans
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Epping, United Kingdom
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 July 2013

We had a really lovely stay here, albeit just for the one night. The staff who checked us in were friendly, professional and efficient which was great after a long hard day.
Our room was lovely. Very tastefully furnished, decent size, clean and really comfortable. There seem to be some other comments on here to the contrary, but all we can comment on is our own experience and we certainly had no complaints in that area whatsoever.
There was a singer providing entertainment in the bar which was highly enjoyable. And she's a real trooper, stoically keeping going even when there was no one around to listen! The meal was great, and the waiter was extremely friendly and attentive for which he should be commended (if only I could remember his name!).
The only negatives we encountered were a particularly noisy group of young women who were presumably on a hen night. This spoilt the ambience of the restaurant for us, which up until that point had been lovely. The other was checking out, which took far too long. We tried to check out at 11am, the official check out time, just as a whole group of people arrived from a wedding party to check in. They only had one person on reception at this time (later two) which resulted in me having to queue for 15 minutes just to settle to bill and hand back the key.
But these two issues aside, we'd certainly return if we were in the area again.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Essex-couple-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 3 July 2013
Dear Essex-couple-1

Thank you for your review and I'm pleased that you enjoyed your stay with us. I note your comment re checkout and will share this with my Reception Manager, to see if we can limit the inconvenience to guests when a group checkout happens.
We look forward to looking after you again, should you be in the area.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 June 2013

Just spent 2 nights at the Belfry. Rooms really dirty, cobwebs in the bath room, dead moth on bedside cabinet, only 1 bath towel and 1 small towel for two people. Room service appalling, cold expensive and sauce was missing. At breakfast the staff were too busy messing around to care about the guests. You almost had to beg for a second pot of coffee!

Expensive and definitely not worth it, would never stay in a Q hotel ever again!

Room Tip: Stay clear of this dirty hotel
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vicky E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Cambridge_Belfry, General Manager at The Cambridge Belfry - A QHotel, responded to this review, 2 July 2013
Dear Vicky E

I am very disappointed to read your review, as it clearly falls below are usual standard. We will be contacting you directly to discuss your experience. Until then, please except my apologies.
Kind regards
Mike Evans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cambridge Belfry - A QHotel

Property: The Cambridge Belfry - A QHotel
Address: Back Lane, Cambourne CB23 6BW, England
Region: United Kingdom > England > Cambridgeshire > Cambourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cambourne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Cambridge Belfry - A QHotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Cambridge Belfry is located in Cambourne in Cambridgeshire. It is only a short distance from many major road networks including the M1 and A1. The hotel is oh so close to the famous city of Cambridge, so whether you fancy punting on the river or a tour of the famous University, you'll be there in no time at all. The hotel has 120 bedrooms, a state of the art leisure club, a relaxing spa and 8 meeting and conference rooms. Take advantage of the sophisticated meeting rooms equipped with the latest technology to help your meetings run smoothly.When it comes to dining, you can enjoy seasonal specialities that the talented Chefs create overlooking the lovely, edge-of-the-village lakeside view. ... more   less 
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Also Known As:
The Cambridge Belfry - a q Hotel Cambourne
Cambridge Belfry Cambourne
The Cambridge Belfry - A QHotel Cambourne, Cambridgeshire

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