On returning here after an 18mth gap between visits we felt standards had slipped slightly and felt attention to detail wasn't as good as last time.
Room wans't ready at check in time and no robes available - no dinner reservations taken at this point therefore by the time we then tried to book only 6.45 & 8.45 slots available.
Spa was overbooked and quality of treatments definitely not as good as last time and no spare appointments to book an extra treatment that hadn't been pre-booked.
Stuart, one of the Duty Managers, took on the complaint and did his best to rectify but i think its fair to say we won't return here for a while if at all which is a great shame.
- Official Description (provided by the hotel):
- The Cambridge Belfry is located in Cambourne in Cambridgeshire. It is only a short distance from many major road networks including the M1 and A1. The hotel is oh so close to the famous city of Cambridge, so whether you fancy punting on the river or a tour of the famous University, you'll be there in no time at all. The hotel has 120 bedrooms, a state of the art leisure club, a relaxing spa and 8 meeting and conference rooms. Take advantage of the sophisticated meeting rooms equipped with the latest technology to help your meetings run smoothly.When it comes to dining, you can enjoy seasonal specialities that the talented Chefs create overlooking the lovely, edge-of-the-village lakeside view. ... more less
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- Also Known As:
- The Cambridge Belfry - a q Hotel Cambourne
- Cambridge Belfry Cambourne
- The Cambridge Belfry - A QHotel Cambourne, Cambridgeshire