The email we sent to the owner says it all (8 days later and still no response):
we were truly disappointed and felt totally let down with the service you provided.
We arrived at 12 to find nobody there, just the south african and german guests.
They said we had to wait until 14 00 for the room when you would return. You did not and there was no sign of a room at 1400. I tracked down.your staff at 1430 and asked for an update. They hastily gave me a key, signalling the room was ready. It was disgusting and after i pushed they started to clean it. They 'finished' and i found cigarette butts in the room, a disgusting outside and filthy pool. There was also 1 stained towel, no running water in the sink and everything was disconnected. Not a good start.
I had to ask 3 times for them to clean it just as a rabid dog vommited outside our door.
We found no working light above the bed, still butts in the room and a non adjustable fan. We then found after i connected everything myself that there were no sky channels. Again, terrible.
The room was finally clean but without a clean pool by 1530.
Over the next two hours, again when i was told you would return by 1600 then 1800, at least 15 people tried to come in our room/'private' pool.
We spoke at 1900 and you said you would return by 2000-2030. You did not.
We had no information about food, drink, breakfast or indeed what you had planned for my wifes birthday.
You still failed to arrive by 2230 which quite frankly i find massively unprofessional and disrespectful.
We then awoke after a terrible nights sleep due to the dirty sheets, a crazy leaking tap and anxiety surrounding the situation to find nothing but a vomitting dog on the porch.
Your place has good potential Tim but you extremely let yourself and us down. You have ruined my wifes birthday and i will never recommend your place to anyone for all the reasons above.
You have work to do on the place and the lack of professionalism. You also mis sold the private pool and sky.
That service or lack of was not worth $60 or even $20 and you should be ashamed.
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- Also Known As:
- Hotel Selva Azul Nicaragua/La Laguna De Apoyo