I booked two rooms at The Manavai in August for 5 nights over New Years Eve. I began emailing the hotel in November to confirm arrival times and if we could be collected from the airport. I sent over ten emails in a three week period and no reply. I then began calling. I must have tried to call over 50 times. Not a single answer at any time of day.
I called the management company in Santiago Chile to ask if the hotel had closed. They told me "No" but they are renowned for not answering the phone! Great hotel practice that!
Finally the management company got back to me and told me they had no record of my booking!
We managed at the last minute to get into another hotel. I shall be taking legal advice after we have returned.
BEWARE OF THIS HOTEL
- Official Description (provided by the hotel):
- Hotel Manavai is a Hotel with Polynesian characteristics amidst natural surroundings. Comfortable rooms a pool with natural rock formation immersed in a tropical garden adorned with stone sculptures in what you will find here. We are an Oasis in the middle of town, just steps from the ocean, restaurants, shops, craft market, supermarket, post office and the bank. ... more less
- Reservation Options:
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- Also Known As:
- Manavai Hotel Hanga Roa
- Hotel Manavai Easter Island/Hanga Roa