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“Great locatioon, poor rooms, highly overprized”
Review of Hotel Altiplanico

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Hotel Altiplanico
Ranked #9 of 15 Hotels in Hanga Roa
Certificate of Excellence
Bangkok
Level 6 Contributor
177 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Great locatioon, poor rooms, highly overprized”
Reviewed 7 May 2013

You would believe for this price you would get a share in Paradise, well, dont even try, it does not come near. The place could be the best on the Island but the rooms are so basic that you would be better of in a youth hostel. Can't open the windows because of Mosquitos, but any burglar can open them since they can not be locked properly.
Restaurant is ok, Staff very friendly and the view is fantastic, but you only realy pay for the view and thats it. If you have money to spare go to the Hangaroa, rooms are very stylish.

Room Tip: dont go, there are better options
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IbnBatutta3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Czech first
  • Dutch first
  • English first
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  • German first
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  • Polish first
  • Portuguese first
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  • Any
English first
London, United Kingdom
Level 5 Contributor
81 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 16 April 2013

The best features of the hotel are the open lounge areas with sweeping seascapes. This is where you can relax and it is also the area where the hotel serves breakfast and dinner, so you are assured some happy memories and good views! The pool is small, could be larger given the size of the grounds. It was really nice to have a pool to come back to after a day out exploring. Staff are friendly and given the very relaxed vibe (this is Polynesia after all) service is friendly and efficient.The rooms are in individual cabins. We were quite far up the hill to ensure our own sea view (room 16). There is a sense of space and tasteful minimalist design inside the cabins and the extra day bed was a nice touch.

As outlined in some other reviews, the main drawback of the hotel is that rooms are not designed for the climate. They are too hot. Heat builds up during the day and you have to choose between open windows and stray bugs at night or a very hot room. We stayed for 6 nights. With some experimentation, we found that if we ensured that all fans were turned off after the room was cleaned in the morning (staff left them whirring all day) and we left all windows open during the day, then closed up at dusk, the room was cooler.

Food at the restaurant was well prepared, especially the local seafood. It was very expensive, same price as eating in an excellent restaurant in Santiago. The hotel is remote enough to make getting into Hanga Roa a little difficult (after dark). It's a good 40 minute walk one way.

Overall though, I think most visitors to Rapa Nui will want to spend a lot of time outdoors, exploring the statues and the other archaeological sites and maybe even diving, surfing or horse
riding. The Altiplanico serves as a good base for these activities. The best comparison would probably be with French Polynesia, rather than South America and there hotels usually offer poorer value for money and more erratic service. Given the remote location I was pleasantly surprised.

Room Tip: Rooms 14, 15 and 16 had distant sea views. Ask when booking for a sea view (no extra cost) as some c...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrismcl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shelby Township, Michigan
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 April 2013

Cabin style accommodations have a separate bathroom with a large shower. The rooms do not have screens, but in October flying insects are not a problem. Crawling insects are able to enter however, so watch where you step. Rooms are large, but rustic without carpeting telephones, or TV. WIFI is available in the hotel lobby area. The hotel staff is very friendly and is fluent in English. Food at the hotel is very good and priced at Easter Island levels. It is a quiet hotel about 1.5 miles out of town. Cab rides can be arranged for about $5USD each way. We arranged a four day private guided tour through iChileTravel.com. The English speaking guide picked us up daily and provided an excellent tour. The tour package was about ½ the cost of a similar A&K arranged trip.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justuscomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 April 2013

The location and sunset are beautiful as are the Pisco Sour cocktails. Unfortunately the hotel is let down badly by the quality of the accommodation - no aircon, damaged floors, no in room facilities or even mosquito screens. The restaurant is expensive with limited choices and poor quality on all but local dishes. Breakfast is also very hit or miss.
This could be a lovely experience if only they would choose to address the various issues that have been mentioned here for the last few years...

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlennH266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summerfield, North Carolina
Level 6 Contributor
131 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 24 March 2013

I knew ahead of time that there was no AC, but I didn't expect a screenless patio door; I could not leave the sliding door open to get some air at night. Not much sleep, even with the fans.

However, I didn't go there for the room, so I have to compliment the hotel on the good food, pleasant people, and helpfulness when our return flight was delayed seven hours. Sitting in the lovely lobby certainly beat the airport, and we were even offered a day room, but the lobby was open air, so we preferred that.

Roads on the island are not very good, and due to recent rains, getting to the hotel was rather difficult. It also meant that we decided not to walk to town through all of the mud. However, taxis were plentiful and fairly cheap, since most everything else on the island is very expensive.

Buy or bring your own bottled water if you need it, and also bring snacks if you want those. We are gluten free and had planned to buy some rice cakes at the local store, but after visiting at least four, we found out that they had sold out, and none would be available until the next shipment arrived.

Keep in mind that this is an isolated island and enjoy the positives that the gracious people offer.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collegeville, Pennsylvania
Level 6 Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 February 2013

We arrived here before dawn and were a little worried about where we were. The property was described as being a 15 minute walk to town. Did not really feel that way, and it's really not that close. However, it turned out to be just the kind of location we were looking for - removed, tranquil, lovely grounds and great views of the sea. We really enjoyed staying here. It was far from full, so that added some nice extra peacefulness. Our "cabana" had plenty of room, a patio with a view (great place to read) and the bathroom was roomy, with a good shower. The grounds are very well kept. This is not luxury, but very good basic accomadations - pretty much what we expected. The open-air lounge area is very nice, as is the small dining area. The dinner menu is very limited and expensive, but the food was well prepared. They try with breakfast choices on the open buffet and will fix eggs to order, but again not luxe and buffet choices dwindled as the stay went on. Birds also landed on the buffet table and were helping themselves to the tarts. Yikes! The walk along the shore from the hotel to town is fabulous. Pretty easy terrain, historic sites along the way and the ocean at your side. It's about 30-40 minutes, depending on the pace you choose. Overall, I think this is a good place to call base, if you do not want right in the middle of the "action" in town. Also, I want to say that we had a big delay on LAN Chile with our departing flight, which meant another overnight. The hotel manager was very understanding and helped by calling the airling several times and no hassle about charging us for our dinner or room (fortunately they were not booked solid!) Nice to know there's help, if needed.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CLM409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockton, CA
Level 5 Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 February 2013

When I paid $350 USD for a room it never occurred to me that it didn't have air conditioning. Certainly my bad for not verifying.... BUT REALLY??? The room design did not allow for air flow, which made the room about 20 degrees warmer than it was outside in the evening. The only possible option is to open the doors, but when doing so you are completely exposed. After the first completely sleepless night, I took this option for my remaining nights.

Nice qualities of the room
-The bed was comfortable
-The shower is quite special with an outdoor shower feel
-Design was appealing
-Room was very clean and spacious

Other Rants on the room.
-No refrigerator
-No bottled water
-Ceiling fan did not seem to move the air
-Portable fan was very noisy

Internet was free but not available in the room
The staff were quite nice.
Breakfast was quite good. It wasn't clear to me you could order eggs cooked to order until my last morning, but the choices were satisfying.
The lunches and dinners were hit and miss. Warning, do not order the pizza! Stick with the dishes you would expect them to do well on. Fish, ceviche, etc...

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank dmc511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Altiplanico

Property: Hotel Altiplanico
Address: Lote E, sector Hinere, Hanga Roa, Easter Island 2770000, Chile
Region: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 15 Hotels in Hanga Roa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hotel Altiplanico 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Set on a property of 1.5 ha the hotel has a panoramic view of the shoreline on one of the world’s most unique destinations, Altiplanico Rapanui is designed in the style of the traditional Rapanui boathouse, with luxurious gardens, a beautiful swimming pool viewing the sea and large open spaces to relax after encountering the seductive mysteries of the island. ... more   less 
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Also Known As:
Hotel Altiplanico Easter Island/Hanga Roa

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