The TripAdvisor reviews back in May 2013 most accurately reflect this boutique experience. It cost a whopping U.S. $462 for a one-night stay here, and I paid it - after it, it was my birthday, and a private bungalow sounded nice, as did the swimming pool under the stars, and (best of all) the wood-fired hot tub under the stars. What a romantic fantasy! Well, since Altiplanico is NOT representing itself truthfully on its website, here is the reality: (1) the wood-fired hot tub was not only empty of water, but so rusted inside that one wouldn't use it even if it had been filled; (2) the pool had a film of leaves on top, and was so small that you could swim across it in 3-4 strokes; (3) the track lighting bordering the driveway had at least four lights broken, one of which had grass growing in it, two of which had exposed wires; (4) the deck outside the restaurant is so weak that we could feel it bend when walking on it, and I only weigh 165 lbs - the most dangerous section is closest to the bar area, nearest to the ocean - and the deck around the hot tub isn't much better; (5) the bathroom floor hadn't been cleaned; (6) the in-room paint designs were amateurish at best, though that was the least of its problems. Now some good news: (1) the decision to use white walls and light pastels throughout the room was a stroke of genius, since this makes it much easier to see the tiger mosquitos; (2) the Altiplanico brochure gets an excellent aerodynamic thrust, and when thrown on several occasions it successfully killed three mosquitos on my night there (folks, not a good idea to leave windows open prior to guest arrival in such a buggy area); (3) though the WiFi didn't work, in room or out, the computer did work, and we did have Internet access. It aggravates me when a hotel outright lies about its amenities, and presents itself as the lap of luxury in Easter Island when it's clearly NOT. And I especially feel sorry for the all-female staff we encountered there, because THEY clearly care about the place and seem to want to make the experience wonderful for guests. We were offered a half-bottle of free champagne because they were sorry that the hot tub didn't work and it was my main reason for choosing to stay there. They cooked a truly excellent (but slightly overpriced) dinner, which we did enjoy. They coordinated a shuttle service to the airport that was on time. And I have to concede also that some of the gardens and landscaping were beautifully design and THAT was well maintained. So clearly the problem at this Altiplanico is an owner who built a luxury resort with fine intentions five years ago, but is not investing money in keeping it up to basic operating standards, never mind luxury resort expectations. And again, this was not a $100 or a $200 experience - it was a $462 experience for two, plus $50 for dinner (a chicken dish for US $30, and a steak sandwich for US $20!). And, as nice as the staff was, here are two more kickers for this "luxury resort:" (1) we had to take our own bags up to our rooms without help, wheeling them a substantial walk uphill (same main walkway being dangerously dark and not at all lit at night), and (2) not one of the staff noticed that in our original reservation submitted by our travel agent that this was for "a birthday celebration." No "happy birthday," nothing. This was pathetic. So to the owner, should you care to reply to this, here is what I have to say: the truth is out. Fix your place. And all I want to hear from you is "We have issued you a $231 credit on your credit card since we clearly met less than half your expectations." Oh, and I forgot to mention one thing: much mentioned in this review - the hot tub, the broken outdoor lighting, the dirty bathroom floor - has all been clearly photographed by me, and I will be more than happy to addphotos to this review upon my return to America, since the Hotel Altiplanico on Easter Island provided me with one of the worst birthday experiences of my life.
- Official Description (provided by the hotel):
- Set on a property of 1.5 ha the hotel has a panoramic view of the shoreline on one of the world’s most unique destinations, Altiplanico Rapanui is designed in the style of the traditional Rapanui boathouse, with luxurious gardens, a beautiful swimming pool viewing the sea and large open spaces to relax after encountering the seductive mysteries of the island. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com and Traveltool, S.L.U. so you can book your Hotel Altiplanico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Altiplanico Easter Island/Hanga Roa