We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“I want half my money back, since this met half of my expectations!”
2 of 5 bubbles Review of Hotel Altiplanico

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Altiplanico
Ranked #8 of 15 Hotels in Hanga Roa
Lafayette, NJ
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“I want half my money back, since this met half of my expectations!”
Reviewed 12 October 2013

The TripAdvisor reviews back in May 2013 most accurately reflect this boutique experience. It cost a whopping U.S. $462 for a one-night stay here, and I paid it - after it, it was my birthday, and a private bungalow sounded nice, as did the swimming pool under the stars, and (best of all) the wood-fired hot tub under the stars. What a romantic fantasy! Well, since Altiplanico is NOT representing itself truthfully on its website, here is the reality: (1) the wood-fired hot tub was not only empty of water, but so rusted inside that one wouldn't use it even if it had been filled; (2) the pool had a film of leaves on top, and was so small that you could swim across it in 3-4 strokes; (3) the track lighting bordering the driveway had at least four lights broken, one of which had grass growing in it, two of which had exposed wires; (4) the deck outside the restaurant is so weak that we could feel it bend when walking on it, and I only weigh 165 lbs - the most dangerous section is closest to the bar area, nearest to the ocean - and the deck around the hot tub isn't much better; (5) the bathroom floor hadn't been cleaned; (6) the in-room paint designs were amateurish at best, though that was the least of its problems. Now some good news: (1) the decision to use white walls and light pastels throughout the room was a stroke of genius, since this makes it much easier to see the tiger mosquitos; (2) the Altiplanico brochure gets an excellent aerodynamic thrust, and when thrown on several occasions it successfully killed three mosquitos on my night there (folks, not a good idea to leave windows open prior to guest arrival in such a buggy area); (3) though the WiFi didn't work, in room or out, the computer did work, and we did have Internet access. It aggravates me when a hotel outright lies about its amenities, and presents itself as the lap of luxury in Easter Island when it's clearly NOT. And I especially feel sorry for the all-female staff we encountered there, because THEY clearly care about the place and seem to want to make the experience wonderful for guests. We were offered a half-bottle of free champagne because they were sorry that the hot tub didn't work and it was my main reason for choosing to stay there. They cooked a truly excellent (but slightly overpriced) dinner, which we did enjoy. They coordinated a shuttle service to the airport that was on time. And I have to concede also that some of the gardens and landscaping were beautifully design and THAT was well maintained. So clearly the problem at this Altiplanico is an owner who built a luxury resort with fine intentions five years ago, but is not investing money in keeping it up to basic operating standards, never mind luxury resort expectations. And again, this was not a $100 or a $200 experience - it was a $462 experience for two, plus $50 for dinner (a chicken dish for US $30, and a steak sandwich for US $20!). And, as nice as the staff was, here are two more kickers for this "luxury resort:" (1) we had to take our own bags up to our rooms without help, wheeling them a substantial walk uphill (same main walkway being dangerously dark and not at all lit at night), and (2) not one of the staff noticed that in our original reservation submitted by our travel agent that this was for "a birthday celebration." No "happy birthday," nothing. This was pathetic. So to the owner, should you care to reply to this, here is what I have to say: the truth is out. Fix your place. And all I want to hear from you is "We have issued you a $231 credit on your credit card since we clearly met less than half your expectations." Oh, and I forgot to mention one thing: much mentioned in this review - the hot tub, the broken outdoor lighting, the dirty bathroom floor - has all been clearly photographed by me, and I will be more than happy to addphotos to this review upon my return to America, since the Hotel Altiplanico on Easter Island provided me with one of the worst birthday experiences of my life.

Room Tip: My advise is to stay elsewhere - but do enjoy the restaurant, and be sure you have a 4 wheel drive v...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

321 reviews from our community

Traveller rating
    100
    142
    52
    15
    12
See reviews for
51
182
20
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Shrewsbury, United Kingdom
Level Contributor
149 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 7 September 2013

Really enjoyed our 3 night stay here. Having been presented with a garland at the airport followed by a complimentary cocktail in the bar of the hotel, we felt immediately welcome and comfortable. All the staff we encountered were friendly and helpful and we felt the hotel and its grounds were ours to enjoy - which we did! Rooms are individual little cottages with a bedroom and attached bathroom. Spacious, unique, no aircon, but a fan and mosquito nets - great fun! Breakfasts were very good and we ate at the restauranr first night: Excellent meal, great atmosphere, very friendly staff and excellent food. Lovely open vista across sea from the hotel lounge area. We enjoyed returning from our Moai sight-seeing to sit in the lounge area with our complimentary coffees and take in the view.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank King_of_America_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago, Chile
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2013

We stayed at Altiplanico for four days, we were a group of 8 (four married couples). The rooms are actually separated small villas. The bed was good, they had a walk in closet, indoor and outdoor showers. Breakfast was fine, it even had home made pies. It was served at the main building, which had nice resting areas with great views of the Pacific Ocean. The pool was OK, but we didnt´n feel like diving as the temperature in this time of the year is not more than 25 degrees celsius. But we enjoyed the hot tub! It is a better idea to book in Booking.com or Expedia because you get better prices. We booked directly trough the Hotel web page and it was 20% more expensive than our friends who did via Booking!

Room Tip: Rooms 1 to 3 are very near the main building. the higher the number, it gets further.
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
1,426 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 660 helpful votes
Reviewed 20 August 2013

One of the best hotels in the island, with some two dozens of small huts/bungalows, with nice ocean view from most of them (small drawback so, as they are really packed together instead of being spread over whole property). Rooms are nice but simple, sometimes with some trouble to get a hot water in the shower but then, it is the price of being too ecologically conscious and having most of your water sun-heated. Common areas are very nice (and very prominently exposed on the hotel web site), hotel restaurant very decent and with outstanding ocean view and location makes for a nice 20mins walk to the city. Great & helpful staff with good advice on horse riding, car rental, etc.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Scipion-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing, China
Level Contributor
235 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 31 July 2013

Great place, nice hotel, clean comfortable rooms, thank goodness NO TVs in the rooms! Big room comfy bed with mosquito netting just in case. Two showers one indoors and one outdoors.
Only drawback of the room is that there is no air conditioner. But there is a ceiling fan and other portable fans available.
Need to be careful with the door locks on the rooms, they don't lock just by closing them. You need to actually put the key in and lock it when you leave.
Shower hot water levels unsteady in the mornings.
Helpful friendly staff.

Room Tip: Kind of need to rent a car if you are staying here. You can walk into town in under 30 but its a dar...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 July 2013

Excellent!
This hotel is well designed, rooms are separated each other, which makes all the confort of home.
The food is home made and is excellent, especially breakfasts.
The view on the see and moais is breathtaking.

Stayed January 2013, travelled with family
Helpful?
3 Thank Pierreg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
222 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 30 May 2013

I recently stayed at Hotel Altiplanico on my dream trip to Easter Island with a close friend of mine. We had been in search of a nice, clean, private hotel to stay at while we explored a place we had only ever hoped to visit. Hotel Altiplanico, though nicely situated near the shore just on the outskirts of Hanga Roa, was unbelievably pricey for what you got. I realize that tourism is the main driver for Easter Island's economy, but this was outrageous. For roughly $330USD/night I would expect luxury accommodations almost anywhere, but this was far from that. The individual hut-style buildings that you stay in were quaint enough, and private, but the beds were far from comfortable, the bathroom (bizarre shower room set up) was spacious yet the counter where the sink is was extremely high up. Plus, we never had hot water! They have solar panels on the roof of the hut, but for whatever reason the water never made it past room temperature. On one cool, rainy day during our visit this was really uncomfortable as there was no way to "warm up" from our day of wet, cold hiking. You couldn't really keep the windows open since the bugs would come in and sleeping with mosquito netting is far from what I think of as luxurious. The breakfast that is included is nothing extravagant - some bread for toast, some sweet cakes, sliced meats and fruit. The wi-fi only worked in the lobby (not even the breakfast area) of the hotel which was rather inconvenient. The place was fine, but certainly not worth the exorbitant price. I would suggest saving your money and staying elsewhere.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hanga Roa
1.7 mi away
Hotel Hangaroa Eco Village & Spa
1.9 mi away
Hotel Puku Vai
Hotel Puku Vai
#2 of 15 in Hanga Roa
270 reviews
3.9 mi away
explora Rapa Nui - All Inclusive
explora Rapa Nui - All Inclusive
#1 of 23 in Easter Island
394 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Hare Noi
Hare Noi
#3 of 15 in Hanga Roa
226 reviews
1.5 mi away
Taha Tai Hotel
Taha Tai Hotel
#6 of 15 in Hanga Roa
363 reviews
1.5 mi away
Taura'a Hotel
Taura'a Hotel
#4 of 15 in Hanga Roa
437 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Altiplanico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Altiplanico

Property: Hotel Altiplanico
Address: Lote E, sector Hinere, Hanga Roa, Easter Island 2770000, Chile
Region: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 15 Hotels in Hanga Roa
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hotel Altiplanico 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Set on a property of 1.5 ha the hotel has a panoramic view of the shoreline on one of the world’s most unique destinations, Altiplanico Rapanui is designed in the style of the traditional Rapanui boathouse, with luxurious gardens, a beautiful swimming pool viewing the sea and large open spaces to relax after encountering the seductive mysteries of the island. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Traveltool, S.L.U. so you can book your Hotel Altiplanico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Altiplanico Easter Island/Hanga Roa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing