I could write two distinct reviews on this hotel: one pre-robbery and the next post-robbery.
I was fortunate that my room was spared of the night robberies. The morning after the robbery, the owner Bicky rushed out of the indoor kitchen as she saw me talking to the victims from England who were telling me about the occurrence. She proceeded to ask me in Spanish what the couple was telling me to then blame them for leaving the balcony door open at night arguing that we were well warned about locking up – indeed we were when leaving the room not during nighttime when it’s extremely hot to sleep without a/c.
I found it odd that before the robbery, Bicky seemed to be on the edge and suspicious of our every move: “Where are you going, what are you doing” (in Spanish)…
“Well, I’m going to the trash bin area to throw this away”...(I wasn’t aware that my stay would be self-narrated!). In the morning before sun rise while walking towards the outside kitchen shouting out rudely “Who is there?”...
I could later understand her attitude - It seems to be a chronic problem on this island. – The robberies take place at night, while we are asleep. Scary, specially for women like myself who are used to travelling alone.
Even more interesting is that before the robberies, my friend asked Bicky to warm her milk during breakfast and the answer was: “There’s a microwave oven in the kitchen outside. You could do it there yourself”. After the robberies, while my friend was making her way into the outside kitchen, Bicky asked her where she was going and added, “Why would you do that? I can warm it up for you!” Bipolar? Perhaps, but this change in attitude came after the couple from Brazil, also victims of the robbery (the wife had all her credit cards, cash and passport stolen) gave the owner’s daughter, Patricia (the only one who spoke English), a lesson on how to treat her guests. As all the victims were ignored and treated as it was their fault for being robbed. They lost a whole day trying to get help, looking for Patricia (who is never present) and finally, three hours into this “battle” they managed to be taken to the police station where they could file a report. And Bicky didn’t even offer their computer or telephone so she could get in touch with the consulate in Santiago.
Apart from this nightmare (needless to say we were on edge the following nights and couldn’t sleep well), the Inn is very well located and very pleasant.
The rooms are simple but expected for an island that is so distant from anything else. The breakfast is creative in use of such limited local resources (i.e. kebab, sweet potatoes with tuna, pies, freshly squeezed fruit juices and thinly sliced 3 pieces of fruit, 4 slices of cheese and cold cuts).
I hope this experience teaches the owners how to better manage their business and be aware that it is based on the guests and we shouldn’t be taken for granted.
- Official Description (provided by the hotel):
- Hotel with familiar environment near the Tahai area with ocean view. We have a complete kitchen to be use only for our guest with no additional charge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda and Ebookers so you can book your Mana Nui Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mana Nui Hotel Hanga Roa
- Manu Nui Hotel
- Mana Nui Inn Easter Island/Hanga Roa