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“Beautiful Home with Great Service”
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Excellent
29 reviews
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Overview
Holiday Rental House -
6 Bedrooms, 4 Bathrooms, Sleeps 12
Herradura, Jaco District, Garabito Municipality, Province of Puntarenas

Reviews from our community

Excellent - based on 29 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
samanmatt...
Troy, Michigan
1 review
“Beautiful Home with Great Service”
Reviewed 13 May 2015 for a stay in May 2015

The listing description is quite accurate regarding location, layout, amenities, etc. The property was clean and well maintained daily. The manager Ricardo was always a phone call away and provided excellent customer service regarding any issues. I would definitely recommend this property to a friend/family member.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Well maintained and clean
Liked least: Wifi connection was slow
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

Thanks Troy. Great to hear that you enjoyed your stay with us, and thank you so much for recommending us to friends and family. We really appreciate it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAMPATICO...
San Antonio, Texas
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Could have spent 3 more days just hanging out”
Reviewed 11 March 2015 for a stay in February 2015

Skeptical at first, but once there, the resort is amazing. The ranch house is very comfortable, nicely appointed,rooms all have AC. Our one-day stay was Non-stop, lunch on premise at a typical low-cost Costa Rican cafe, guided tour of the zoo and it's many exotic animals, took four wheelers to the nearby waterfalls and swim, cocktails on the porch followed by an terrific dinner cooked by Harold. HRG did a terrific service organizing every detail.)

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

We in HRG are happy to hear that you had a great stay at last.
We always thrive to give the best service there is.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matt H
Panama City, Panama
1 review
“Perfect family vacation in paradise with GREAT service”
Reviewed 11 November 2014 for a stay in November 2014

We just spent an incredible 7 days and 6 nights at Casa Tropical with the HRG team. The house was incredible, every room was beautifully decorated and comfortable with views of the incredible Costa Rican jungle right out your window. The house is GREAT for entertaining and HRG hooked us up with the team at Jimmie's Provisions, where we were lucky enough to have Jimmie himself cook a gourmet meal for us one night. The staff at HRG made sure we didn't have to worry about a thing. From Maria, the amazing lady who came each day to clean, do laundry, and even helped watch and play with our kids, to the friendly staff at the HRG office who rented us golf carts and chartered us a fishing boat and were always ready for anything we needed.

In summary, Los Sueños is an amazing place for families or friends to go on a vacation with tons of activities, and the only way to do it in style is at an HRG property! Thanks so much Mike and team!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Our master bedroom overlooking the jungle was amazing.
Liked least: I really can't complain, we would definitely go back!
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

Thank you so much for taking the time to leave a review. Casa Tropical is a treasure. I am glad to hear that you had a great stay and that HRG�s staff was there to help you create a memorable stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mmcbrayer
Atlanta, Georgia
Level 6 Contributor
155 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“WOW! WOW! WOW!”
Reviewed 13 August 2014 for a stay in August 2014

We are now ruined for vacation travel forever. This was our first trip to Costa Rica so We our first stay at Casa Tropical. While we were impressed by the photos on their site, the photos do not do this place justice. 6 magnificent bedrooms, a living room and family area to die for and everything opens out into the pool area and outside patios. Most of the bedroooms also open out onto the pool area. The pool area has it's own swim up bar with TV. Built in volley ball net, hot tub, gas grill, wow, wow, wow. Our first night we decided to take it easy and asked Ricardo to find us a cook. Again wow, what an incredible meal we had in Casa Tropical. We immediately scheduled her to come back. Each morning the people come in and clean up the place, including the pool area. Whatever tour or atrraction we have lined up, they pick us up at Casa Tropical! Casa Tropical is located in Los Suenos. The resort is beautiful, the grounds incredible. When you stay at Casa Tropical you also have access to the exclusive beach and pool club on the grounds. Again very nice, swim up bar with a bartender, food and fun. The village shops, while pricey, are very convenient. Easy to get off the grounds and visiit the local sites. Jaco is just minutes away. We are still here now and dreading having to leave in a few days. It will be very hard to beat this place. Oh, did I mention the monkeys playing in the trees on the mountainside beside the pool? If I have to find anything at all negative to say about this place, it might be that an ocean view would have added to the perfection but the mountain view and solitude makes up for it. The beach is just down the hill a bit so no worries.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything!
Liked least: Hmmm, maybe the way the maids come in and out so freely. Just not use to that.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheri R
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spectacular Country, Spectacular Home in a Wonderful Resort”
Reviewed 11 June 2014 for a stay in May 2014

This was our first visit to Costa Rica and we were so impressed with the country, the scenery, the people, and the food. Los Suenos is a spectacular resort that offers so many amenities it was hard to fit it all in. We stayed at a beautiful home Casa Tropical which was beyond our expectations. The layout of the 6 bedrooms offered each couple lots of privacy and views over the pool and into the rainforest. The house is located pretty much at the edge of the resort, offering lots or privacy and great bird watching. There is a huge covered patio overlooking the pool and great for gathering for coffee in the morning or cocktails in the evening. The gourmet kitchen is completely outfitted with anything you need and we enjoyed a few nights cooking dinner in. The house is immaculate and the staff that comes to clean are so nice and helpful. Also, the Marina Village has lots of shops, restaurants and a great little grocery store.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The privacy of the 6 bedrooms situated on wings extending from the living area and they overlooked the pool and into the rainforest.
Liked least: Having to leave
Travelling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

Thank you for leaving such a great review. We are so happy to hear that your first time to Costa Rica turned out great. Hopefully we will see you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jim H
San Antonio, Texas
1 review
“Casa Tropical is one of the friendliest and most enjoyable vacation rentals in the tropics.”
Reviewed 9 June 2014 for a stay in May 2014

The house is amazing with every modern convenience and service, pool with swim up bar and view of the rainforest, birds and monkeys literally "at your back door", was most enjoyable... really didn't need to take the monkey tour.
The HRG staff was very helpful with perfectly performed tasks from airport transfers for all guests with different arrival and departure times, stocking the kitchen and bar, to arranging catered meals, off shore fishing and off site eco-tours.
The stay could not have been more enjoyable for 4 couples from Texas.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: just relaxing in the pool and watching the wildlife
Liked least: having to leave after a weeks stay
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

Thank you so much for taking the time to leave a review. We really appreciate it.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Susan E
Houston, Texas
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Paradise!”
Reviewed 8 June 2014 for a stay in May 2014

This is a beautiful house, with every amenity plus right by the rainforest. We could be in the pool and watch monkeys playing in the trees on the hillside right by the house. We travelled with 3 other couples -- the bedrooms and bathrooms were spacious and very private. We slept really well every night. The staff was excellent, kept the house inside and outside running smoothly. We loved loved loved being in Los Suenos, will definitely return.

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2015
Hi,

Thank you so much for leaving a feedback. Yes, it is truly paradise. I am so glad that you had a great stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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