A "5 star" hotel missing the appropriate service in every aspect!
Not only is the staff incapable of smiling, the restaurant staff in particular is everything but well trained (or trained at all). During lunch and dinner times one has the choice: either the empty plate is being ripped off the table, without a word or smile from the waiter, the second you have finished your last bite or the waitresses are so apathetic that you even have to get your own glasses, water bottle and cutlery to be able to start eating.
We stayed in a family room - the wardrobes are showing heavy signs of usage. The sliding wardrobe doors hardly open (or only with lots of force - not very easy to open for our six year old girl) and the wood is heavily chipped. The beds headboard was so badly ripped that it was replaced half way through our stay.
The shower unit is a fancy multi-choice experience shower system with more selections of water spray than you can imagine, but it too shows all signs of heavy wear. Because of this complex system, don't expect any repair of any broken shower anytime soon. So in our case, only 30% of the shower nozzles were actually working - making showering an experience of a different kind. Who cares if that thing has lights and a radio (and yes, it DOES) - all I wanted is a plain good shower after a day at the beach to wash off the salt water and sand. However the thick grime and limestone around the shower, the blocked shower drain and the shower doors that don't close properly (leaving the bathroom flooded every time you take a shower) do nothing to make you feel fresh and clean again.
So off to a good night sleep - one might hope. I do like it a bit fresher during the night. So the aircon is a welcome piece of equipment to be found in the room. However it has only two modi operandi: On or Off. Leaving the room either freezing cold at 18C or warming up to 26C. However I could change the fan speed and after a few nights of testing (I did have enough time to do so, as to why, you will read that a bit later), I managed to find the right sequence of fan speed settings (which had to be done manually of course) throughout the night to have a balanced 21C (and yes, I AM proud of that!). But a good night sleep not only requires the right temperature, the right lighting - or better, the right lack of light also counts for a lot. Curtains are the solution to that under normal circumstances. Not so ate this hotel. The curtains are badly damaged. Not hanging properly in the railings and closing them is a bit of a fight. One might say that non-closing curtains shouldn't be such a problem as it is night and dark outside - if it wasn't for the balcony lights that are switched on/off centrally and cant be controlled from your room. After all - the hotel should look good and well lit, rather than giving its guest a good night sleep. But then a good night sleep wasn't anyhow possible. Did I mention that we stayed in a FAMILY room? One could assume that this usually involves a certain number of children occupying this room together with their parents. Well, in our case there were two of them. So assuming that these rooms might be located in an area where it is usually quiet (after all, kids do need their sleep), might not be the wrongest thing to do.
Well, guess what! Wrong assumption! Our room (and the other "Family rooms") are located right above the lobby area, which is ... right next to the lobby bar, which is .... where the nightly discotheque is being held. So imaging the surprise of being able to enjoy the heavy beats and bass together with your two little kids until the early hours right from the comfort of your beds. We even once had the pleasure (after a yet again heavy night of disco action) to be woken up at 8:00 by the lawn mower - who would want to sleep on a holiday anyways??
Talking of kids: On its website the hotel boasts its child friendliness. MiniClub (where kids are being supervised by professional, trained staff) is being offered daily from 10:00~19:00. Well, not quite. We first had a hard time finding what was supposed to be the "MiniClub". Hidden away next to the gym was a room with filthy carpets and worn out toys. The hotel was grateful enough to open this room from 10:30-11:30. However this was unsupervised and parents and kids walked in there in their shoes (adding to to filthiness of the carpets), whilst small kids were crawling on these carpets. Not only seems to be there a mismatch of information stated on the hotel´s own website and the situation on-site, throughout the hotel were flyers with MiniClub information stating yet again different opening times. When we addressed this information mismatch with the reception staff, we were told that the person doing their website didn't know what a MiniClub was and therefore the information on the website is wrong. So when we the told them about the flyers hanging in the hotel stating again different times, the receptionist was a bit lost for words. In the end and after asking to see the General Manager they organized a girl from the restaurant to supervise the kids from 11:00-14:00 - so much to well trained staff looking after your children, one would expect from a 5 star hotel.
And by the way ... we never managed to speak to the General Manager as it seams he is a very busy man and spending lots of time in the other hotels he is managing.
I am not much of an animation fan - I do prefer my peace at the pool instead of being forced to watergym or darts. But the animation team in this hotel is worth being mentioned here. If you DO look for animation during your holiday - look ELSEWHERE.
The team - well a duo in fact - was lead by a narcissistic guy resembling Sideshow Bob (from the Simpsons). Not only was he incapable of animating the guests, he didn´t even show any interest in doing so. His little helper (who only joined the animation duo 2 weeks earlier), was doing all the work from carrying the sound equipment around, to setting up the evening shows and drumming up the audiences. All whilst Sideshow Bob was Whatsup-ing with the female guests and arranging dates for the evening (I had the "pleasure" of sitting next to him during dinner and being able to follow some of these conversations - multiple at the same time I must add!)
I must add that the time of writing this (it is midnight at the hotel - but thanks to the disco, the whole family room is wide awake) our holiday still has another 3 days to go. So, dear Mr General Manager, should you despite your busy workschedule manage to read this review within the next three days, we are still waiting to have an appointment with you, as we would love to give you the opportunity to comment on some of these points.
All there is left for me to hope for, is to be able to upload this review before the internet connection is dropping out again (an unstable WiFi is to be expected - but I am using a cable connection on my laptop which is anything but stable).
- Official Description (provided by the hotel):
- With excellent views towards the endless beach of Agia Marina, the Agean sea and the beautiful Cretan landscape, guests find themselves in an idyllic natural setting. Add the heated swimming-pool, fitness center, sauna, steam bath and massage room with a la carte restaurants, bars and friendly atmosphere and you have a luxurious environment to match a perfect holiday. Contact our Web Marketing Expert, Kostas Papahatzis -“KostasP”- for help, great discounts on reservations and more information. ... more less
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- Also Known As:
- Galini Sea View Hotel Agia Marina
- Galini De Luxe Hotel
- Galini De Luxe Chania
- CHC Galini Sea View Crete/Agia Marina, Chania