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“Lovely hotel in wonderful setting”

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Santa Marina Beach Hotel
Ranked #8 of 31 Hotels in Agia Marina
Certificate of Excellence
London, United Kingdom
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Lovely hotel in wonderful setting”
5 of 5 bubbles Reviewed 22 August 2014

The Santa Marina Beach hotel is by far the biggest hotel we ever stayed in, with approximately 188 rooms, but we had a great time! The hotel is within Agia Marina, but away from all nightclub noises, which made it ideal for us. The beach is right by the hotel with lovely clear and shallow water. Perfect for children!
We had a slight issue with the bunkbed in our room, but it was swiftly resolved. All the staff were very friendly and helpful! Our room was cleaned daily by Crete's nicest Maid and all other areas of the hotel were equally clean!
They serve buffet style meals with a huge selection of salads and fruits. Even our fussy youngest daughter found something she liked every day!
I have read negative reviews about the divide of the hotel to both sides of the main road, but to be honest, it was never an issue for us, as you can access both parts savely via an underpassage.
Overall we had a fabulous holiday and we can only recommend this hotel!

Room Tip: Apparently the rooms on the pool side of the hotel are slightly bigger!
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 24 September 2014
Dear Angela R,

Thank you very much for taking this time to review us and for your excellent scoring!

Cleanliness is very important to us and we are thanking you for mentioning that our hotel was excellent on this part. We are sorry for the little problem with your room, however as you also mention we did our best to correct it as soon as possible. We are really happy that the served food variety and flavors have met your expectations and it is also very important that you refer to the underground tunnel which connects the two parts of the hotel!

Looking forward to meeting you again at our premises!

Best regards,

The management
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494 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
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English first
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

Santa Marina Beach offered us a great experience, especially that this was our first time in Crete. The food was really diverse and tasty with lots of local specialties, the room was really good and the stuff excellent. We will be back there, for sure.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 27 September 2014
Dear Alexandra C,

Thank you for your beautiful comments about our hotel, after your first visit experience in Crete! We are all very proud that through our hotel service and facilities we managed to offer you such a nice impression of our island Crete!

We all hope to see you gain very shortly,

Best regards,

The management
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Bulgaria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

I am so satisfied of my stay at Santa Marina Beach Hotel in Crete. From the moment we arrived, the hotel staff was very friendly to us and always there to help us with anything as much as they could. The location of the hotel is great, as there are many shops and restaurants around and it's not very far from the city of Chania. The beach was great and so was the food. Overall we really enjoyed our stay there.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Irina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 27 September 2014
Dear Irina J,

Than you very much for such a nice review!

Aghia marina, where our hotel is located as a well-known cosopolitan area with many retail shops, restaurants, mini markets, suvenir shops ets. around same time not being far from the city of Chania and Platanias! The beach is sandy and the waters are very clean!
The staff has already been notified for your nice comments and thay all wish you the best!

Thank again for your excellent scoring,

Best regards

The management
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Oklahoma City, Oklahoma
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

We had a room right on the beach which was handy for morning runs/walks and great clear water for swimming. Breakfast offered a great selection as did the dinner meal. The bar tender was very good and quite knowledgeable of drinks and the kitchen staff was very expedient offering speedy service. Coffee needs to be relocated away from juice as there was always a traffic jam there every morning. Great relaxing vacation and great local restaurants nearby especially Taverna Lemonia across the street. Owner met and talked with us giving us samples during our lunch visit.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 65buickguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

I have just come back from 2 weeks all inclusive at Santa Marina Beach. I travelled with my husband and 2 children aged 15 and 12. Our room was on the side where the pool is. It was very small for four of us but then again you are hardly in your room when on holiday. The room was cleaned everyday. The animation team were fantastic, Samuele made us feel very welcome and Alessandra had us doing water gym most days. My family joined in with a number of activities that were organised. Across the road which you can reach by a subway is the main restaurant where all the staff were very helpful and friendly, especially Katerina. You sit at the restaurant with views of the sea. The sea is shallow for quite a way, very calm when we were there, ideal for young children and is very clear.
We got on a bus to Chania which was only 12 euros return for four of us. Chania is very pretty, lots of souvenir shops and you can get 1 hour glass bottom boat trips from the harbour. We also had a couple of trips on the fun train.
This is lovely hotel, with friendly staff in the restaurant, pool bar and reception. We had a relaxing holiday and met some nice people. The only problem is the lack of sunbeds around the pool area, they go very quickly but there could be more sunbeds made available. Sometimes you just had to sit on chairs.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Angelacolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 18 August 2014
Dear Angelacolton,
Thank you very much for your wonderful review and for your excellent scoring.
It is great to read that you and your family had a pleasant stay at our hotel and that you enjoy all of our available facilities such as the food and the animation program.
Regarding your notice about the sunbeds we would like to inform you that the total number of them be determined by the Greek Law of the exploitation of the beaches.
The management and the staff of our hotel wish to you and your family all the best, and they are looking forward to welcoming you again in the near future.
Best regards,
The management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
romania
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

very good hotel. located at aprox 10-15 minutes with public transportation to Chania town, a bit more (with taxi) to the airport. The hotel has buildings on both sides of the main street crossing the seaside resort. On the beach side they have the restaurant, reception, and some guest rooms (i counted aprox 10, on second level having good seaview), while on the other side of the street you can get through a tunel and they have there several buildings with guest rooms, minibar, giftshop, outdoor pool. The great majority of guests come from northern europe. Buffet meals with choices for everyone, indoor and outdoor restaurant, sandy beach in front of the hotel. - the goods: the personel, from front office to restaurant and maids = very good. The beach consists of powder fine sand, the water cristal blue, no waves, no winds, like a huuge swiming pool = excellent. The meals are tasty and plenty. aaand,...- a few minuses: the wireless internet is against charge, and does not work fine, low signal, takes a lot to connect, etc. (but you do not go on holiday to surf the net) . The safe in the rooms is against charge. (but there was no problem of security of belongings). The sunbeds and umbrelas on their own private beach is against charge. (but this is common in Greece). If you go to the beach at 9 a.m. you'll find all sunbeds empty, but reserved with towels by individuals... ( yes, that was really anoying) . On the beach there is a team of 4-6 or even more massage therapists who offer you their services,.. even if not asked. (but you can pretend you sleep or simply say "no thank you"... repeteadly). And the bathtubes are strange...narrow and long, difficult to shower in, no curtains, each time half of the water was sprayed all over the bathroom. (but there is daily maid cleaning, so... ). Overall, fair and good 4* hotel, convinced us to recommend it to others and even to re-visit if given the oportunity in the future. There is a particular thing i would recommend the hotel management, if they read this: in the garden, they have a wonderful spot, the armchairs and sofas in the shadow of the olivetrees. Magnificent place, but just one... for all the guests. Some of the guests extended the bad habit to "reserve" even this place with their towels, like the sunbeds. Maybe the hotel could use the whole garden to install this kind of shadowed sofas, so more guests could enjoy the relaxation outside even at noon, when the sun is way to hot to stay exposed.

Room Tip: main building, second floor, aprox 10 rooms that have nice sea view over the olive trees
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank forised
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 18 August 2014
Dear forised,
Thank you so much for you lovely review.
We are very happy to read that you had a memorable stay at our hotel. Regarding your notice about the massage therapists who were on the beach, we would like to inform you that we have already hired a security person on the beach in order to keep all these therapists away of our guests.
It is great to read that you enjoyed the shadow of our trees at the garden area. Your notice is already forwarded to the management in order to make this spot bigger.
Finally, we would like to thank for all of your compliments about our food, rooms and the beach area, and for your recommendation of our hotel.
We are looking forward to welcoming you again in the near future.
Best regards,
The management.
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Nicosia, Cyprus
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

Our Stay in this very homely friendly hotel was great thanks to Filio Mylonaki who made it even more special on my birthday.Thank you.!Rooms, beach, food , staff all EXCELLENT.kind, friendly and just a home away from home.Wonderful.

Room Tip: Garden room more than adequate if one doesnt want to be near noise of pool.spacious, large balcony...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank amanda c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiannoulisHotels, Διευθυντής at Santa Marina Beach Hotel, responded to this review, 6 August 2014
Dear amanda c,
Thank you very much for your wonderful review and for all of your kind words.
We are really proud to read your review description “home away from home”.
It will be our pleasure to gives us the chance to celebrate your next birthday again with us.
Best regards,
The management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Marina Beach Hotel

Property: Santa Marina Beach Hotel
Address: Aghia Marina Beach, Agia Marina, Crete 730 14, Greece
Region: Greece > Crete > Chania Prefecture > Agia Marina
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Agia Marina
#4 Luxury Hotel in Agia Marina
#5 Family Hotel in Agia Marina
#8 Romantic Hotel in Agia Marina
Price Range (Based on Average Rates): £
Hotel Class:4 star — Santa Marina Beach Hotel 4*
Number of rooms: 188
Reservation Options:
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Also Known As:
Santa Marina Beach Chania
Santa Marina Beach Hotel Crete/Agia Marina, Chania

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