We had high hopes when we arrived at this restaurant on the last day of our long weekend for my stepdad's 40th birthday, and dinner was on him. However, things turned sour very quickly. On arrival, we were taken to a table clearly meant for six when there were seven of us, so four of us had to get very cosy to sit down on one side. A minor issue, yet it set the tone for the rest of the night.
The first issue was the drinks... A simple request, one would think. Apart from my mum's drink (a glass of wine) was completely forgotten about, and after several reminders (precisely 3) to one stroppy member of staff and 30 minutes later she finally received her drink. Then came the ordering of the food, with this same rude waiter. Which all went swimmingly, until he arrived with the hotplates and cutlery etc. He handed a plate to my fourteen year old brother, which I can only assume was forged in the deepest depths of fiery hell by satan himself, and remarked casually, "pass it down". The waiter himself had in fact handled this plate using a thick cloth to cover his hands, and as my brother was not at the time dressed to survive a blizzard due to the blazing sun outside, he then proceeded to try and do as instructed whilst burning himself. When we pointed this out to the waiter he continued to repeat this behaviour with myself, and my parents.
By this stage things were getting ridiculous, we had waited over an hour for food and even satan's warmest crockery was beginning to cool down. When the food finally arrived, of course my grandparent's order was completely wrong, and the food itself was of a luke-warm temperature and beginning to congeal. Yum. My boyfriend insisted his be reheated, but not wanting to wait until tomorrow morning for my meal, I soldiered on.
The food (a chicken achari) was actually really good, the keema naan was lacking meat but by this point we were wasting away and had to eat something, and a second waiter now greeted our table. "How was the achari?" He questioned, greeting me with a beautiful smile that the previous waiter had severely lacked. How I wanted to make him happy, I wanted to lie to him, and tell him it was amazing. I settled with, "It was really nice food but it's a shame it was cold when it arrived and we had to wait over an hour". The hurt on his face was clear, he looked genuinely upset by this result, and yet I had to be honest. This was followed by the other complaints from our table, and it transpired that because one member of our group had ordered a starter, our main and the starter had been cooked and left to wait under the impression that the starter had left the kitchen first and they were waiting for it to be finished.
We were offered free drinks from this point, but alas by this stage we were all incredibly fed up and having a three hour drive the next day we left feeling extremely let down. Perhaps the waiting time and general cock-ups could have been resolved by better communication with us and decent treatment by the first sullen, sulking waiter. If only. Next time we would chose somewhere with less mixed reviews, and maybe nicer staff who don't look like they hate us. I feel incredibly bad for the poor man who clearly wanted to please us and takes pride in his work, and the chefs in the kitchen because the food was really very good. It's a shame that it cost us £120 for an hour and a half's wait with hideous service. Don't bother if you like a friendly service, food that's not cold and a reasonable price.
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