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“I would rather sleep rough”
Review of The Crown Hotel

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The Crown Hotel
Ranked #1 of 1 Hotels in Brackley
Cheltenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“I would rather sleep rough”
Reviewed 27 June 2014

I'll keep this short and sweet for anyone thinking of staying in this hell hole. the staff are rude and abnoctious have little time for customer satisfaction. The food is second rate like the staff. the whole place is dirty but the rooms were a new level for me. No fresh towels untill the forth day. all in all avoid at all costs.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
1 review
Reviewed 20 June 2014

I've stayed in the Crown hotel for one night. The hotel is very old bit cozy and comfortable. The food was great both bar snacks and breakfast in the morning, full English breakfast and plenty of cereals and fruits.Thestaff very helpful and dedicated. I will come back for sure.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddavej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 June 2014

The hotel is one of great character.Many winding staircases and rooms on many floors. Our room had a set of Napoleon III Imperial Furniture. Bed and two chairs. It was comfortable and clean.
The floors were not even due to the age of the building so beware if you have difficulty walking. Breakfast was an excellent choice of full English and cold cereal etc.. We were there to visit Blenheim it was an easy 30 minutes drive.

Room Tip: All the rooms were up many winding staircases so not good for those with walking difficulties
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 9 June 2014

We stayed a couple nights and a friend had already told us to book at this typical countryside hotel in Brackley. We really enjoyed our stay not only because of the cozy rooms, but also because of the friendly and dedicated staff.

Room Tip: Just trust one of the friendly staff members. Francisco suggested us room 20 and we loved it!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickering, United Kingdom
Level Contributor
510 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 25 May 2014

We were greeted by a very friendly young man who checked us in and directed us to room 21. The decor was ''interesting' and appeared to have been a diy job or a decorator on work experience,. The bed was clean and comfortable but the room was in desperate need of a good clean. The en-suite was tiny completely lacking in any where to put anything the shower gel and soap were on the loo seat cover and the towel rail had space for only one towel. The room was at the front of the hotel facing the market hall clock which chimed every hour throughout the night. The outside lighting lit up our room and blackout was only provided for one window. The food was excellent at dinner and at breakfast but our stay was spoilt by the lack of attention to the points raised. I appreciate that this is an old historic building but money should be spent in bringing the rooms up to a reasonable standard.

Room Tip: room 21 is a no no if you want a good nights sleep try and choose the back of the hotel
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Milton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 May 2014

I booked 2 rooms at this hotel. I rang to check if we could have a very early breakfast or a tray, as we had to leave early the next morning. A tray was arranged. On arrival we were given rooms 2 and 7. Went to room 2 first of all - quite nice - left grown ups kids there. Went to room 7 - what a different story. VERY outdated and in dire need of redecoration. Mis matched furniture, old bed, lamps held together with tape and the like. Went out to eat and when we got back the breakfast trays had been left in our rooms. Banana, 2 pastries, fudge yoghurt and pack of cornflakes. No milk had been left to go with them, but I thought perhaps it would be delivered in the morning, so no worries. Got up early for shower. The very old shower head was also held together with tape. Turned it on and it was scalding hot with no way of altering the temperature. Just about managed to shower, by soaping up and then very quickly dashing under to remove soap. Skin was red afterwards. No milk delivered for cornflakes so I went downstairs to try to find someone. Called all round ground floor. Couldnt make anyone hear. Went back 3 times in all then gave up. When leaving finally someone was there. I asked where staff were and receptionist said it is not manned early. I asked if any staff were in the hotel in case of emergencies and he said yes, but did not answer why I couldnt find anyone at all. I said I had been after some milk for the cornflakes and he said that was what the yoghurt was for - fudge?? I mentioned how dangerous the shower was and it should be fixed and he said 'Oh' - thats all.

If the management of the hotel read this, I suggest you get that shower fixed immediately before it really does burn someones skin. I also suggest you invest in some small UHT milk cartons to go with the breakfast trays.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebMajor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Brackley hotels

Bentley, England, United Kingdom
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 May 2014

Positive points.
1. Nice location
2. Friendly locals.
3. Great Indian restaurant down the road.
4. Martin the waiter is pleasant and well trained.

Negative points.

1. Dirty. Restaurant floor wasn't cleaned once in 3 days , cups dirty, dust inches thick. dried Blood on valance., place mats sticky,coffee pots filthy. Smashed glass by door which remained whole of our stay.

2. Food expensive Poor quality and microwaved. Bacon at breakfast burnt.

3. Mattress's lumpy and stained, Wafer thin pillows and duvets.

4. Hopeless for the disabled. Even if you inform staff you are disabled they put you up two flights if narrow winding stairs.

5. Staff disinterested . Non of the staff speak English to an acceptable standard and if you need them to rectify a problem their comprehension of English becomes worse !.A female member of staff was extremely rude, not once when serving at the bar or during breakfast did she smile or say please or thank you. If you ask her for toast at breakfast she snaps "get it yourself", Locals confirm that she is always this rude, as did guests who had been staying at hotel for three weeks. This woman shouldn't ever be in the service industry let alone front of house !!!

6. Bar expensive, and watch what you're being charged as one night the same drinks suddenly went up by £1 !

7. Health and safety risk, ie Cords trailing over fire escapes. Electrical appliances with expired PAT. Trailing extension leads due to lack of plugs. Kettle had to be placed on floor to boil due to lack of plugs in the room.

8. Bathrooms do not have tooth mugs or hooks for clothes, only one very small towel ring for a hand towel. No shelf for putting items on. There is also no mirror in the bedroom to use when drying hair.

Room Tip: Go to the local travellodge and stay in one of their rooms !
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Crown Hotel

Property: The Crown Hotel
Address: 20 Market Place | Brackley, Brackley NN13 7DP, England
Region: United Kingdom > England > Northamptonshire > Brackley
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Brackley
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Crown Hotel 3*
Number of rooms: 19
Reservation Options:
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Also Known As:
Crown Hotel Brackley

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