I booked a room here a few days in advance, and received the confirmation email with all the details so I assumed everything was fine. When I arrived tired and ready to crash into bed, I was informed that they had overbooked and didn't have any rooms left! They didn't even offer me my money back, although I did get it back eventually. I ended having to find another hotel which cost 3 times as much on such short notice. An appalling way to treat people.
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- Also Known As:
- VII Hotel Cranford, Greater London