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“Very good airport hotel”

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DoubleTree by Hilton London Heathrow
Ranked #1 of 1 Hotels in Cranford
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Very good airport hotel”
Reviewed 11 March 2014 via mobile

Had a very early flight so stayed here for one night.

The staff were very pleasant and helpful. The hotel seems very new and modern. The room was spacious, clean, well equipped.

It's a few minutes by taxi to the airport terminals.

I've stayed at various hotels around Heathrow and some are quite tired, with pokey rooms that are too hot and constant noise. This is the best that I've stayed in.

Stayed February 2014, travelled on business
Helpful?
2 Thank Robbie4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 17 March 2014
Dear Robbie4567

It is always nice to receive such positive feedback.

I was glad to note that you had a pleasant stay and the standards met your expectations.

We look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,033 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
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Buenos Aires
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 March 2014

Perfect room and bathroom with all the amenities needed. They have good wifi connection. There are a coffee-maker with coffee and tea supply. New linens add comfort.
Service was good. Speedy check in and out.
The bus transportation from and to the airport is very convenient. Highly reccomended.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank segoviaBuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 17 March 2014
Dear segoviaBuenosAir...

Thank you for taking the time to share your comments.

I am glad to note that the service and standards met your expectations and now look forward to welcoming you back again in the near future.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
2 reviews
Reviewed 10 March 2014

This hotel has continued to improve. The rooms are large with a comfortable bed and nice bathroom. The food is excellent, with good friendly service. I stay their regularly and having stayed at a number of other hotels in the area I know select the Doubletree by Hilton at Heathrow as my first choice.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operstions at DoubleTree by Hilton London Heathrow, responded to this review, 17 March 2014
Dear Susan M

It is always nice to receive such positive feedback, especially from our loyal guests.

Thank you for your loyalty.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 10 March 2014

(This may be a repeat, submitted it also via their feedback page).

Room was nice. Internet was great. Beds were good.

Power wasn't in a useful place, so I had to sleep backwards (I use a CPAP and didn't have an extension cord).

Felt the front desk treated us with disdain (we didn't look so good after a week of traveling). That really bothered me. Might be an English thing?

Asked for top sheets and got something of a shocked reaction, but got the sheets delivered.

We got a very reasonable price for the quality of the place, but all the extras were extra (first place in a week without a free breakfast for example). WiFi was free, which was true everyone else we'd gone, but apparently unusual in a place like this?

The bathroom was too hot, but otherwise outstanding. While room quality was better than anyplace else we'd stayed, I would rather have stayed in our first hotel (Holiday Inn Express), but it was too far from the airport.

The Indian restaurant/bar across the street was outstanding. Service was great (if a bit slow) and the food was great.

Room Tip: Might be nice to have a view other than the courtyard (and thus basically other people's rooms).
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkB712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 19 March 2014
Dear Mark B

Thank you for taking the time to share your comments.

I would like to assure that our staff are friendly and welcoming, nevertheless I am really sorry if you were made to feel disdain and would like to sincerely apologise for this.

I am glad that you liked the room and the free wifi that we provide to all our guests to ensure that you are able to keep in touch with the world.

We hope to welcome you back to the hotel in the near future.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 10 March 2014

Room was nice. Internet was great. Beds were good. Power wasn't in a useful place, so I had to sleep backwards (I use a CPAP and didn't have an extension cord). Felt the front desk treated us with disdain (we didn't look so good after a week of traveling). Asked for top sheets and got something of a shocked reaction, but got the sheets delivered. We got a very reasonable price for the quality of the place, but all the extras were extra (first place in a week without a free breakfast for example). The bathroom was too hot, but otherwise outstanding. While room quality was better, I would rather have stayed in our first hotel (Holiday Inn Express), but it was too far from the airport. The Indian restaurant/bar across the street was outstanding. Service was great (if a bit slow) and the food was great.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MarkB712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 19 March 2014
Dear Mark B

Thank you for taking the time to share your comments.

I would like to assure that our staff are friendly and welcoming, nevertheless I am really sorry if you were made to feel disdain and would like to sincerely apologise for this.

I am glad that you liked the room and the free wifi that we provide to all our guests to ensure that you are able to keep in touch with the world.

We hope to welcome you back to the hotel in the near future.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 March 2014

The hotel is good and breakfast is great as per Hilton standard, however I was given stained towel with hair and the carpets look dirty, no bathroom slippers provided either even upon request. Their taxi service provider is not punctual so they can keep you waiting even when booked 45 mins in advance. Compared to other Hilton hotels this hotel needs to improve. It was not the worst experience so I would still recommend this hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank swede9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 21 March 2014
Dear Swede9999

Thank you for taking the time to share your comments.

I am so sorry to hear that your stay was far from satisfactory. Your comments have been noted and will be discussed with the respective Heads of Department.

On the hand, I was glad that to note that you enjoyed the breakfast and that this stay would not deter you from coming back again. Thank you for your loyalty and giving us the opportunity to show that we can do much better.

Look forward to your next visit.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, UK
Level Contributor
76 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 March 2014 via mobile

Stayed for one night to collect family from the airport. Impeccable service from the minute we arrived, prompt check in and warm welcome. Room was excellent and we had a cot as requested, everything immaculate and very comfortable. Had to visit reception during the night and again, impeccable service.

We chose not to eat in the hotel although menu looked good, we left too early for breakfast.

Excellent room price at £59, parking felt a little expensive at £11.

Will definitely return, without considering alternatives nearby!

Stayed March 2014, travelled with family
Helpful?
Thank swoot_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this review, 10 March 2014
Dear Swoot_uk

It is always nice to receive such positive feedback.

I am glad that we delivered to your expectations once again.

Thank you for your loyalty.

Kind Regards

Anupreet Jeetun
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton London Heathrow

Property: DoubleTree by Hilton London Heathrow
Address: 745 Bath Road, Cranford TW5 9QE, England
Phone Number:
Region: United Kingdom > England > Greater London > Cranford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton London Heathrow 4*
Number of rooms: 200
Official Description (provided by the hotel):
For a warm welcome, stylish contemporary comfort and a convenient location just ten minutes from London Heathrow Airport, check-in to the DoubleTree by Hilton Hotel London Heathrow Airport hotel. Enjoy a famous DoubleTree cookie on arrival at this Cranford hotel. Catch-up with friends or colleagues over a drink in the bar, or order a meal in The Brasserie where fresh produce is showcased in innovative dishes. ... more   less 
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Also Known As:
Ramada London Heathrow Hotel Cranford
Ramada Hotel London Heathrow
Ramada Hotel Cranford
Hounslow Ramada
Ramada Hounslow
DoubleTree By Hilton London Heathrow Cranford, Greater London

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