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“Comfortable Stay”

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DoubleTree by Hilton London Heathrow
Ranked #1 of 1 Hotels in Cranford
Reviewed 12 March 2014

The rooms are nice and clean and don't have an 'empty' feel to them. Staff have always been pleasant and helpful. The restaurant has a very good menu choice and you can add/change if you wish. The breakfast buffet is really good with plenty of choice for cooked, continental and cereals

  • Stayed: January 2014, travelled on business
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1  Thank CherylRow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 18 March 2014

Dear CherylRow

It is always nice to receive such positive feedback.

I am glad that you enjoyed your stay and now look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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803 - 809 of 1,541 reviews

Reviewed 11 March 2014

Had a very early flight so stayed here for one night.

The staff were very pleasant and helpful. The hotel seems very new and modern. The room was spacious, clean, well equipped.

It's a few minutes by taxi to the airport terminals.

I've stayed at various hotels around Heathrow and some are quite tired, with pokey rooms that are too hot and constant noise. This is the best that I've stayed in.

Stayed: February 2014, travelled on business
2  Thank Robbie4567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 17 March 2014

Dear Robbie4567

It is always nice to receive such positive feedback.

I was glad to note that you had a pleasant stay and the standards met your expectations.

We look forward to your next visit.

Thank you

Kind Regards

Anupreet Jeetun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Perfect room and bathroom with all the amenities needed. They have good wifi connection. There are a coffee-maker with coffee and tea supply. New linens add comfort.
Service was good. Speedy check in and out.
The bus transportation from and to the airport is very convenient. Highly reccomended.

  • Stayed: June 2013, travelled as a couple
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Thank segoviaBuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 17 March 2014

Dear segoviaBuenosAir...

Thank you for taking the time to share your comments.

I am glad to note that the service and standards met your expectations and now look forward to welcoming you back again in the near future.

Kind Regards

Anupreet Jeetun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

This hotel has continued to improve. The rooms are large with a comfortable bed and nice bathroom. The food is excellent, with good friendly service. I stay their regularly and having stayed at a number of other hotels in the area I know select the Doubletree by Hilton at Heathrow as my first choice.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operstions at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 17 March 2014

Dear Susan M

It is always nice to receive such positive feedback, especially from our loyal guests.

Thank you for your loyalty.

Kind Regards

Anupreet Jeetun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

(This may be a repeat, submitted it also via their feedback page).

Room was nice. Internet was great. Beds were good.

Power wasn't in a useful place, so I had to sleep backwards (I use a CPAP and didn't have an extension cord).

Felt the front desk treated us with disdain (we didn't look so good after a week of traveling). That really bothered me. Might be an English thing?

Asked for top sheets and got something of a shocked reaction, but got the sheets delivered.

We got a very reasonable price for the quality of the place, but all the extras were extra (first place in a week without a free breakfast for example). WiFi was free, which was true everyone else we'd gone, but apparently unusual in a place like this?

The bathroom was too hot, but otherwise outstanding. While room quality was better than anyplace else we'd stayed, I would rather have stayed in our first hotel (Holiday Inn Express), but it was too far from the airport.

The Indian restaurant/bar across the street was outstanding. Service was great (if a bit slow) and the food was great.

Room Tip: Might be nice to have a view other than the courtyard (and thus basically other people's rooms).
See more room tips
  • Stayed: March 2014, travelled with family
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Thank MarkB712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 19 March 2014

Dear Mark B

Thank you for taking the time to share your comments.

I would like to assure that our staff are friendly and welcoming, nevertheless I am really sorry if you were made to feel disdain and would like to sincerely apologise for this.

I am glad that you liked the room and the free wifi that we provide to all our guests to ensure that you are able to keep in touch with the world.

We hope to welcome you back to the hotel in the near future.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Room was nice. Internet was great. Beds were good. Power wasn't in a useful place, so I had to sleep backwards (I use a CPAP and didn't have an extension cord). Felt the front desk treated us with disdain (we didn't look so good after a week of traveling). Asked for top sheets and got something of a shocked reaction, but got the sheets delivered. We got a very reasonable price for the quality of the place, but all the extras were extra (first place in a week without a free breakfast for example). The bathroom was too hot, but otherwise outstanding. While room quality was better, I would rather have stayed in our first hotel (Holiday Inn Express), but it was too far from the airport. The Indian restaurant/bar across the street was outstanding. Service was great (if a bit slow) and the food was great.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank MarkB712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 19 March 2014

Dear Mark B

Thank you for taking the time to share your comments.

I would like to assure that our staff are friendly and welcoming, nevertheless I am really sorry if you were made to feel disdain and would like to sincerely apologise for this.

I am glad that you liked the room and the free wifi that we provide to all our guests to ensure that you are able to keep in touch with the world.

We hope to welcome you back to the hotel in the near future.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

The hotel is good and breakfast is great as per Hilton standard, however I was given stained towel with hair and the carpets look dirty, no bathroom slippers provided either even upon request. Their taxi service provider is not punctual so they can keep you waiting even when booked 45 mins in advance. Compared to other Hilton hotels this hotel needs to improve. It was not the worst experience so I would still recommend this hotel.

  • Stayed: March 2014, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank swede9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreeLHRAirport, Director of Operations at DoubleTree by Hilton London Heathrow, responded to this reviewResponded 21 March 2014

Dear Swede9999

Thank you for taking the time to share your comments.

I am so sorry to hear that your stay was far from satisfactory. Your comments have been noted and will be discussed with the respective Heads of Department.

On the hand, I was glad that to note that you enjoyed the breakfast and that this stay would not deter you from coming back again. Thank you for your loyalty and giving us the opportunity to show that we can do much better.

Look forward to your next visit.

Kind Regards

Anupreet Jeetun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton London Heathrow

Address: 745 Bath Road, Cranford TW5 9QE, England
Phone Number:
Region: United Kingdom > England > Greater London > Cranford
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cranford
Price Range: £55 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton London Heathrow 4*
Number of rooms: 200
Official Description (provided by the hotel):
For a warm welcome, stylish contemporary comfort and a convenient location just ten minutes from London Heathrow Airport, check-in to the DoubleTree by Hilton Hotel London Heathrow Airport hotel. Enjoy a famous DoubleTree cookie on arrival at this Cranford hotel. Catch-up with friends or colleagues over a drink in the bar, or order a meal in The Brasserie where fresh produce is showcased in innovative dishes. ... more   less 
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Also Known As:
Ramada London Heathrow Hotel Cranford
Ramada Hotel London Heathrow
Ramada Hotel Cranford
Hounslow Ramada
Ramada Hounslow
DoubleTree By Hilton London Heathrow Cranford, Greater London

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