I went for the 2night Hideaway package deal & to catch up with a friend.
The thermal spa & it's facilities could not be faulted it was a lovely pampering experience and was very clean.
But what was suppose to be a chilled & relaxing time wasn't!!
If your looking for good friendly customer service skills you will be disappointed, it appears the restaurant is ran by a bunch of teenagers!! With no adequate training. We both waited, waited & waited! to be served dinner on first night with no apology for the delay, didn't even get the dessert in the end. The following evening was much of the same & the restaurant wasn't at all busy. This in itself was a stressful experience of having to ask staff continuously where our orders were and it all just became very irritating!
Hotel rooms need updating to match the rest of the hotel as it appears more money has been spent on restaurant and spa.
Wouldn't return or recommend, as customer service skills was very poor indeed.
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