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“Amazing place, Amazing stay, Amazing Spa !!”

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Wyboston Lakes Hotel
Ranked #1 of 2 Hotels in Wyboston
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Amazing place, Amazing stay, Amazing Spa !!”
Reviewed 20 April 2014

My husband & I stayed here on a 1 night Easter spa break and we had a wonderful time!
The room was lovely and cosy, the restaurant was very modern, grand & accommodating staff.
3 course meal came out super quick, very attentive staff.
Slept very well, queen sized bed (executive suite) everything worked as it should do, no noise.
Breakfast was vast choice/buffet style full English or continental. Again staff very attentive (although I did notice they were the same staff from the previous night shift & they were still bright & breezy!)
Spa was spectacular - outside hydrotherapy pool was deliciously hot, the different rooms (ice/snow & hot/steamy) were very good.
The whole place was spotless, modern and clearly no holds barred with budget when creating this environment.
There was even a cafe in the centre of the spa serving delicious cup cakes, teas & fruit!
We both had back massages. The ladies were very attentive, questions were prompted, the room was spotlessly clean, the girls were super professional & didn't try to sell us every product under the sun which was refreshing.
The spa manager was very friendly & accommodating and clearly trains her staff well :)
The lunch was a beautiful roast pork or beef roast dinner, with real roast potatoes!! The chef on duty was smiley & friendly.
Within the bar area I put some dirty glasses up on the bar and the gentleman seemed very gracious and smiley also.
The views from the bar were amazing, although it was raining it didn't spoil the beauty.
Even the maintenance guy showed heart and kindness to a baby pidgin which had fallen out of a tree near the car park & went and took it back up to the nest as it was still alive.
Over all excellent place!! Would definitely recommend and will definitely be re booking!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerryalexben1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
Wow what an amazing review- thank you very much! It is wonderful to hear how much you enjoyed your stay with us. We really look forward to welcoming you back to Wyboston Lakes in the very near future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • French first
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2014

I went for the 2night Hideaway package deal & to catch up with a friend.
The thermal spa & it's facilities could not be faulted it was a lovely pampering experience and was very clean.
But what was suppose to be a chilled & relaxing time wasn't!!
If your looking for good friendly customer service skills you will be disappointed, it appears the restaurant is ran by a bunch of teenagers!! With no adequate training. We both waited, waited & waited! to be served dinner on first night with no apology for the delay, didn't even get the dessert in the end. The following evening was much of the same & the restaurant wasn't at all busy. This in itself was a stressful experience of having to ask staff continuously where our orders were and it all just became very irritating!
Hotel rooms need updating to match the rest of the hotel as it appears more money has been spent on restaurant and spa.
Wouldn't return or recommend, as customer service skills was very poor indeed.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
It is disppointing to read your comments regarding your stay with us. Customer service and guest satisfaction is of primary importance to us, and it is concerning that this was not what you experienced. Your comments have been passed on to the restaurant manager for review and action.

Thank you for taking the time to leave your feedback. We hope that you will return to Wyboston Lakes in the future.
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Cheltenham, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 April 2014

Stayed here for work. The restaurant/bar wasn't busy but drinks took 20mins to arrive. Nobody bothered to take our orders. Basically, you'll get served when they want to serve you. A wedding party was there on the Saturday evening, so service was almost totally dedicated to them. Service was even worse! Bacon warmed up from the previous day for breakfast. Mmmm, not. Rooms/decor are severely dated & need bringing up to date. Captive audience, as there are no restaurants or anything within walking distance. Sandy is the closest town & I'd advice to go there or St Neots for dinner. Wouldn't stay here again even if the company are paying for it!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Mr_A50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
Thank you for your feedback. Customer service is of fundamental importance to us here at Wyboston Lakes and it is disappointing to read about your experience. I have passed on your feedback regarding the restaurant and bar service to the restaurant manager for comment and action.

Again, thank you for taking the time to leave your feedback as it is very important to us. We do hope that you will consider returning to Wyboston Lakes in the future.
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Colchester, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2014

Good clean rooms, comfortable accommodation. Showers amazing unlike most chains with trickling supplies. Golf course is absolutely beautiful, outstandingly good condition with challenging and interesting holes.Loved all the wildlife and lakes and the pure peacefulness of the rounds we played. Didn't use the Spa as fell in love with the golf course and played instead. Beautiful bar and restaurant area. Lake terrace a welcome chilling area. Breakfast was outstanding as were all the wonderful friendly staff, lunch was delicious, only negative was the evening meal - less 'arty' and more substance and this place would be perfect. Evening meal was overpriced but the rest was completely fair.

Room Tip: As with all hotels chose an upstairs room as late guests in rooms above always make too much noise o...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
Thank you for such great feedback, and we are so glad that you really enjoyed your time at Wyboston Lakes. We hope to see you back here in the near future.
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Northamptonshire, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2014 via mobile

I have just spent an amazing day at YSpa.

We arrived at 9 and checked in really easily, completing a brief questionnaire whilst enjoying a complimentary welcome drink, we had been before so didn't need a tour etc but this was offered on our first visit 2 months ago.

The place was very quiet when we arrived and we were truly spoilt by having the outdoor hydrotherapy pool to ourselves for the best part of an hour, we loved the pool back in February but it was even better today drowned in glorious April sunshine-absolute bliss! It was also warm and sheltered enough to 'sunbathe' in costumes around the hydrotherapy pool...I sit here now with a 'pink chest'!

A buffet lunch kept us going all day and there was a lovely choice of different salads, jacket potatoes with a variety of fillings, chicken, salmon and rice. Some yummy desserts to choose from too and all in a lovely room overlooking the lake and golf course!

The treatments are all fantastic (certainly the ones we've experienced), on this occasion I had a back and scalp massage (there are no words to describe how relaxing this was!) and a pedicure. I've also had a facial here which was lovely too.

The facilities here are superb, everything still has that 'new' feeling and everywhere is spotlessly clean. Hair dryers, shampoo and shower gel are all provided for use and there are bags for wet costumes. There is cold water available throughout the day and magazines and books to borrow if you fancy a read.

The option of fresh, dry, clean towels throughout the day is a bonus and the complimentary robe and slippers are handy for during lunch.

We didn't spend as much time relaxing 'indoors' this time as the weather was so nice outside but the 'Time to Relax' area indoors is lovely with little pods to sit in and 3 amazingly warm water beds to rest on as well as a 'big sleep' room with beds, duvets and fleecy throws!

We love YSpa and will definitely be back! Well done to all staff! Keep up the good work!

Stayed April 2014, travelled with family
Helpful?
1 Thank MissW31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
What a fabulous review, thank you! It is lovely to hear that you really enjoyed your spa day with us. Your lovely comments have been passed on to our team, and we all look forward to seeing you back with us very soon.
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Dumfries and Galloway, United Kingdom
Level Contributor
169 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 16 April 2014

I stay here often as it is very close to one of our Business facilities and certainly for the price is fairly good in comparison to some of the other local options. The Spa is completely separate as far as cost is concerned so I've never touched it! The hotel is fine and they do appear to be trying to make some improvements - most recent addition being a rather nice coffee machine in your room. Don't take any more than 4 coffees though (for a double room) as that is all the capsules they provide at any one point in time. Toiletries provided in bathroom not good quality so recommend you take your own especially shampoo for the ladies! If you are on the ground floor - be aware there can be a lot of noise from the upper storey - floors seem awfully thin with no sound insulation. The radiators in the rooms are always switched off so you have to actively turn them on / up! Food - isn't cheap but nice selection and well presented. They have made the approach more casual including how the staff look - don't like it at all. Staff in jeans for example serving in the restaurant which is a bit of a mis match.

Room Tip: Make sure you do not accept a room facing onto the back entrance where deliveries come in as they st...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindasScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
Thank you for taking the time to leave your feedback. We have introduced new additions to the bedroom this year to enhance the experience such as the coffee machine and we are glad that you like it. The toiletries in the room have been carefully considered, however your comments shall be taken on board.

Thank you again for your comments, and we hope to see you back soon.
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Hertfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 April 2014

Stayed here this weekend just gone and wasn't sure due to te mixed reviews I had read but I absolutely loved it!!!. When booking I chose to book the Wyboston suite and I'm very glad I did as it was worth the little bit extra!!! We had a kingsize bed and a seperate room in our suite with a corner sofa, dining table and kitchen area for tea and coffees that are provided. Everything was spotlessly clean and walking in to find an Easter egg was very nice of them as well as having two TV's. We had a 3 course dinner that evening which was superb! Calamari for starters, steak for main and sticky toffee pud for desert! I found the set menu was very well picked and service was fantastic. We also had our treatment on the day we arrived and I had a back massage which was amazing and I felt very welcomed. The next day the breakfast was very nice although I did find a hair in my mushrooms but understand this can happen anywhere! Was really nice to sit beside the lake in the morning whilst eating. We then used the spa for 4 hours included in our hideaway spa package and I thought it was lovely! My favourite was the outside steamed pool I just didn't want to leave. I also loved the waterbeds and mist showers that seemed to be scented with oranges?!!. I felt very relaxed and loved the fact we could then go to our 2 course lunch in our robes. Lunch was a Carvery and I had a chocolate type mousse for desert. I thought the value for money after this weekend was very worth it and enjoyed every second of it!!! Very happy and will be returning again!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanielleKrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSWybo, Customer Services Manager at Wyboston Lakes Hotel, responded to this review, 29 April 2014
Wow what a lovely review! We are delighted that you enjoyed your stay with us and your comments have been passed on to the team. Thank you again, and we look forward to welcoming you back to Wyboston Lakes very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyboston Lakes Hotel

Property: Wyboston Lakes Hotel
Address: Waterfront Centre Great North Road, Wyboston MK44 3AL, England
Region: United Kingdom > England > Bedfordshire > Wyboston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Wyboston
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyboston Lakes Hotel 4*
Number of rooms: 103
Official Description (provided by the hotel):
Wyboston Lakes Hotel is set in 365 acres of countryside, midway between Cambridge and Milton Keynes. It is home to the Waterfront Restaurant which enjoys stunning views of the lake and golf course. The Hotel has 103 furnished ensuite bedrooms with all the amenities you would expect from when you are away from home. It provides a perfect setting for private dining or special occasions, with dining areas and party rooms overlooking the lake. Wyboston Lakes Hotel makes the perfect destination for visitors to the area of Milton Keynes, Bedford, Cambridge or Peterborough. As well as lots to do in the region, there are a wide range of activities for you to enjoy and the flexibility to have your stay just as you want it. Enjoy time at Y Spa, our stunning spa facility, providing relaxation, rejuvenation and pleasure. Y Spa offers wonderful therapies to take you away and revive tired bodies and minds. Incorporating stunning therapy rooms, steam and salt rooms, Rasul, water beds and relax areas. A signature feature is the external hydro-pool and kelo sauna, which is connected internally to the thermal suite with an open fireplace and loungers poolside. The 18 hole golf course is beautifully set with great views and challenging play. We offer a residents golf rate of £14 per person mid-week, or £25 per person at the weekend. In addition we also have a Golf Driving Range. The Wyboston Lakes Health & Leisure Club is a great place to work-out and guests of Wyboston Lakes Hotel can use this facility free of charge. Guests staying at the Hotel can also enjoy FREE Wi-Fi across the hotel as well as in the bedrooms. ... more   less 
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Also Known As:
Wyboston Lakes Hotel Wyboston
Lakes Hotel Wyboston

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