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Les Chalets Alpins
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Reviews (228)
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Reviewed 16 March 2013

What started out as a beautiful weekend of skiing and fun was ruined by the actions of the Chalets Alpins. After the weekend was over, our security deposit of 1000$ was retained. We were told that we caused water damage to a ceiling.

We asked their representative for proof numerous times, and were treated with an incredible lack of respect and professionalism on his part. After a week of attempting to contact them, we were further informed that we allegedly caused damage to a wall. Again, all our attempts to get photographic evidence were rebuffed, and we find it incredibly unlikely any damages would have been caused by us given the fact that our weekend was quiet and we always went to be early.

We were eventually charged nearly 300$ for damages that were never explained nor shown to us. I urge anyone not to stay here to avoid similar issues; a lack of respect, professionalism and taking deposit money without any proof.

  • Stayed: February 2013, travelled with friends
    • Service
9  Thank Marco_A_Mancini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2012

Beautiful location, nice cottage and very well maintained. Rooms were clean and like the all equiped kitchen. Need to tighter rules especially with parties until 4 am ! Security most be more visible and making rounds to reduce the noise.

  • Stayed: October 2012, travelled with friends
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2  Thank Lyne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

Very famille friendly EXECPT for the Parties in thé neighborhood That go on untill 4 am! Sécurité seams to ignore thé noise totale!

  • Stayed: July 2012, travelled with family
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2  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011

Beautiful natural setting only 20 minutes from Quebec City.
We stayed in a studio condo which was perfectly adequate for the two of us and our young daughter.
Easy check in and out.

  • Stayed: July 2011, travelled with family
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2  Thank WoodYukon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2011

We had a wonderful time at our condo. It was very convenient to have the ski locker right outside our door. We drove from Ontario and arrived in Quebec well befor the check in time of 5. Charleen said we might be able to get into our condo early and said she would call me if it became ready earlier, which it did. We ordered our wood at the office for the fire place and it was deliverd directly to our room.
Our two teenage boys (15 and 13) loved having the ski lift directly across from the condo as this ment they did not need us to transport them to and from the hill. It gave them the freedom they need at this age. The condo also had plenty of room, two bedrooms and two bathrooms. The bedrooms were on the lower floor and a full bathroom on the main floor let my husband I and could get ready very early and not disturbe the sleeping teenagers below. Everyone was very happy as we could all work on our own time schedule. If you have teenagers who love to ski and snowboard this is the best, we also made daily use of the wifi internet and fire place. Again if you have teens they do like to be able to keep in touch with their friends and this makes for a much more enjoyable trip for everyone involved.

  • Stayed: February 2011, travelled with family
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Thank JacqWhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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