The hyperboles in the website and advertising brochure convinced me to choose this spa over the competition, despite the rather long and winding drive from Quebec City .What a disappointment. Okay, this isn't a spa where you will find welcoming tea, bowls of red apples and stacks of fresh towels. It's bare bones and unwelcoming from the word go. You receive one towel and are instructed that you must pay if your towel gets wet (which of couse it does) and you need another one. You are warned never to go barefoot. The no-frills approach extends to the minimal facilities, from cracked floor tiles and no paper towels in the machine in the bathrooms, to crowded hot tub. In November, it was freezing outside and the resting areas were not warm enough for me to be comfortable. I have dietary restrictions, and had brought a snack--a few carrots and cereal. I was told there was nowhere on the site I could eat, (unless I ordered a meal through the spa) and should go eat in my car! When the receptionist realized how harsh this sounded she relented, but the manager soon appeared to enforce the rule. The drive back in the dark was challenging. I travel extensively and frequently try out spas in different countries. This was my worst experience.
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