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Hotel Hirschen
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Reviews (137)
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All reviewsblack foresttea and coffee making facilitieschristmas breakgerman beergerman christmaswinter wonderlandfresh towelsfive star hotelspeaks perfect englishlovely balconycoach tourmain restaurantlovely hotela family run hotelrooms were very cleandriver grahamrotterdam
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86 - 91 of 137 reviews
Reviewed 4 October 2013

I went on a coach holiday to this hotel in the middle of September. All the adverse critisisms in the previous reviews were still a reality. Evening meals were of a very low standard with no choice of starter other than powdered soup, poor quality main courses, and very little of it and tiny desserts suitable for a toddlers party. Potatoes were either powdered mash or tinned potatoes. Fresh vegetables were never served with hot meals. Service was very slow by untrained staff. There was no lounge area with comfortable seats to relax after dinner the only seating being at the dining tables. No evening entertainment was provided, not even piped music, and there was nowhere else open to go in the tiny village. The hotel is in a poor state of repair and needs a major makeover.

The Black Forest is a beautiful area but our coach driver did not do it justice and never once stopped at a view point for guests to take photos. He had a sarcastic attitude and gave the minimum service possible giving us very little information and returning us back to the hotel very early despite the glorious weather.

This is certainly one hotel to avoid.

  • Stayed: September 2013, travelled as a couple
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5  Thank Sheila R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

Living in the North-East of England, we find that the National Holidays trips into Europe via the North Sea ferries from Hull offer great value with the Boat experience proving a big bonus. With great food in the restaurant and the opportunity to relax in the bars or watch some cabaret, the holiday gets off to a great start. You can just about put up with the bunk beds but a £10 upgrade to a better cabin is worthwhile.
The long coach trek down to the Black Forest area is not too arduous and is more than made up for by the holiday itself. The Black Forest area is very scenic and the places we visited were all interesting. Our Driver, Graham, has a lot of knowledge of the area and he timed each day's excursion perfectly.
Having read some mixed reviews about the Hotel Hirshen, I was pleasantly surprised both by the location (in pretty village) and the accommodation itself. We were the only ones in the party who were allocated a room in the main building with other members of our party being allocated rooms in the annexe. All seemed pleased their facilities in the annexe and we were happy with our large room.
We were given a guided tour by the Hotel Proprietress, Beatrice, on our free day and were also able to explore it ourselves and take a trip to the nearby town of Elzach by bus.
I have noted some adverse comments about the food at the hotel. I consider the breakfast to be more than adequate with a good selection of cold meats, cheese, cereals, bread, buns, fruit, juice alongside scrambled egg. The evening meal was basic but I echo the comments of some other National Holiday customers by saying 'look what value you get from the Holiday as a whole package' and don't expect five star food. The free bar is also a big bonus and you can enjoy your drinks in the dining area or in a covered outside area.

The Proprietress, Beatrice, is obviously very proud of her hotel and her village. She is very obliging and will do her best to help if asked.
Well done, National Holidays, another very good value trip.

Room Tip: Try upgrading your boat cabin. Request a room with a balcony.
  • Stayed: June 2013, travelled with friends
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7  Thank Emblings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

Husband and myself went with National Holidays. Cheap and cheerful would be an apt description. The hotel itself was a nice building, spacious room with balcony and exceptionally clean. However, the food was what I would describe as "low end budget catering". We had dried re-constituted soup every single night and things like a "chicken burger" served with boiled potatoes, tinned carrots and gravy made up from powder (the gravy appeared on most things on most nights). The chicken burger didn't resemble any chicken or burger we have ever met in either taste or appearance. Highlight of the week was "Greek Moussaka" with a tiny piece of aubergine, a great many sliced potatoes and some brown bits which might or might not have been meat. Had some flavour and texture though, which made it the hit of the week. I made the mistake, one night, of having Spinach Dumplings which were truly horrible both in taste and texture. They were served, two on the plate, and that was it until pudding (desserts were a bit better, if very small). I didn't see a green vegetable available with any meal, unless I opted for a salad as a main course. Breakfasts were better with a good selection of continental sausage, cheese, rolls, fruit, etc. and they also tried hard to please us Brits with scrambled eggs and bacon as an option. We found the evening meal experience very frustrating because a bit of imagination and a little more effort could have presented meals with some variety of flavour, texture, colour and appeal and not necessarily at more cost.

The free bar was a good idea in theory but my husband asked for the name of the wine and was told it was from a box. It was OK but, as the free bar didn't start until 8:30 pm. we had to buy two glasses of Chateau Box at 4 euros each if we wanted a drink with our meal - and our meal certainly needed a drink.

The holiday was a bit disorganised. We were supposed to have a conducted tour of the village on day one but this didn't happen until the last day when we discovered there was a beautiful swimming pool with free entry for hotel guests. Imagine being informed about this on the last day! The brochure also advertised free wi-fi but our friend had to pay 5 euros daily for this (not free for coach trippers evidently) and the free bar didn't stretch to tea or coffee which was 3 or 4 euros a time. The brochure advertised tea and coffee making facilities but didn't go on to explain that these were located communally on the ground floor (we were up on the first).

We did enjoy the holiday but wouldn't do it again, or if we did, we would rather have B&B in Hotel Hirschen and go elsewhere for dinner. We felt that the free bar was paid for in the low cost budget food and the loading of prices on anything that moved.

Room Tip: Most of the rooms seemed to be good - we had a lovely room on the first floor in the annexe with a balcony which was partly shady and cool which was great.
  • Stayed: August 2013, travelled as a couple
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1  Thank Krysia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

We went with National Holidays, myself and my sister in-law. The rooms were clean, beds were . comfortable. The food was simple but very tasty. The couple who owned this beautiful hotel were exceptionally friendly, very helpful, very accommodating. Beatrice spoke perfect English and worked tirelessly. The free bar was excellent (especially the red wine). The owners son Justin was a very intelligent lad with a great sense of humor and is a credit to them, some of the other guest did not quite get him but i put this down to them being considerably older and maybe having forgotten what it was like to be 15.......
The only problem we had throughout the whole trip was one woman, who sat behind the driver graham, who consistently complained about every detail of the trip, i felt sorry for graham i really did.
Overall the holiday was brilliant and i would definitely go back to the hotel.

  • Stayed: August 2013, travelled with friends
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4  Thank Susan361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

We went with National Holidays, and didn't know what to expect but my children aged 16 and 13 loved everything about the place, 10 out of 10 to the family who own and run the hotel, they are a credit!
The hotel and staff were very friendly, and helpful, the room was great, spacious, clean and comfortable. The food was very good. Justin is a star! Wait til you meet him.
The weather was perfect, the forest is beautiful, everyone who lives there are very proud of their houses, villages, churches and hotels.
The trips out were all fantastic, Strasbourg, Baden Baden and Frieberg are all beautiful places. All great value, and well organised, we got on well with everyone on the trip and made some friends.
The holiday went too quickly, we would go back tomorrow.
Recommended by Adrian, Leah and Isaac. (and the soup was gorgeous).

Room Tip: Ask for a room on the ground floor if you don't like stairs.
  • Stayed: July 2013, travelled with family
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5  Thank ADRIAN J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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