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“Not the right hotel for us but fabulous for a break doing nothing at all!!!” 4 of 5 bubbles
Review of Vila Gale Santa Cruz

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Vila Gale Santa Cruz
Ranked #2 of 5 Hotels in Santa Cruz
Certificate of Excellence
hertfordshire
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Not the right hotel for us but fabulous for a break doing nothing at all!!!”
4 of 5 bubbles Reviewed 3 September 2012

We have just arrived back from a week all inclusive at the Vila Gale it is a lovely hotel with a fabulous swimming pool area and nice bedrooms with sea views.

However there is nothing at all in this resort nothing not a tacky junk shop insight Infact no shops in sight!!! The prom walk is literally 5 mins one way and 2 mins the other

The super market doesn't even sell crisps!!!

There is no entertainment either so my 2 yr old was bored beyond belief - not even any music on the stereo!! The bird show last ten minutes, there was local dancing on our second night which lasted about 30 mins and last night there was a group on that were more interested in watching the football!!

I was so lucky that there was another little girl staying at the hotel because with no entertainment at all I would have been stuck with a very bored 2 yr old.

Next to the hotel was a life saving park!!!!
The planes aren't an issue at all probably ten each day tops and none at night

The food is of very good quality but there is just not enough choice and it is boring. But the drinks are lovely and the staff are generally very good.

We took the free bus to Funchal one day which was good but you need to bare in mind hat the cable car is 10 euro each one way or 15 euro run. The street sledge s great but cost 15 euro each and then it drops you in the middle of no where so you need to take a taxi for 20 euro back to the prom!!!!! So it cost 70 euro for our jaunt without even a drink!!

If you actually want to do nothing - nothing at all then this is a great place. Also this would be a great place if you hired a car and wanted a base but we would not return here due to the lack of entertainment and poor food selection.

It would be good for a conference I am sure as that whole wing looked amazing.

Room Tip: I don't think you could have a bad room at this hotel they were gorgeous
See more room tips
  • Stayed August 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ultimatebarbiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoVilaGale, Manager at Vila Gale Santa Cruz, responded to this review, 4 September 2012
Dear Guest,

Thank you for your feedback about your holidays in Vila Gale Santa Cruz Hotel. I regret to know that we were not able to fulfill all your expectations and needs and promise good attention on the points mentioned in order to improve it.

Please do not hesitate to contact me for future visits to Madeira I would be most pleased to assist you.

With best regards,

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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959 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bradford, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 August 2012

Boutique style hotel with excellent rooms which are cleaned daily. Food wasn't 4 star standard and it seemed that they catered more for the germans, spanish and italians tastes. Suggest you go all inclusive as the drinks and food were very expensive to buy if you went halfboard as we did. There wasn't much to buy in the supermarket either! We ate at a good little cafe on the sea front for 7 euros for the 2 of us - this the only place there is in this little village. There wasn,t anything to do but sunbathe or walk on the little promenade 5 minutes each way! We didn't realise how close we were to the airport - it took less than 5 minutes in a taxi! When we were sunbathing we watched the planes pass over our heads and it was good if you were a plane spotter as they landed on the runway which you could see from the hotel. We went to Funchal via a free bus from the hotel because there isn't any thing to do or see in Santa Cruz other than watch planes land and take off! Not a lot do in Funchal either other than the cable cars and he sledge rides. I know this sounds a very negative review but if you want a lively busling resort then go elsewhere but this resort is ideal for a totally chilled out and restful break.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wibseytykes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoVilaGale, Manager at Vila Gale Santa Cruz, responded to this review, 4 September 2012
Dear Guest,

It is good to know that overall you had a positive holiday experience in Vila Gale Santa Cruz hotel.

Also take the opportunity to thank you for sharing your opinion with so many other visitors of Madeira.

Hope to welcome you soon!

Best Regards

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 August 2012

We stayed at this hotel for nearly 2 weeks (in Aug 2012) and we had a great time and relax there.. Madeira is wonderful, exotic but also very calm.. And so is the village of Santa Cruz where the hotel is situated. It is a small village very close to the airport, which has its own spirit and calmness. If you are looking for clubs and bars, this is not the place. Santa Cruz is a lovely, simple and quiet village with kind residents. If you go to a restaurant or café, you might not meet a tourist. And this is what we liked. We did not see any tourists but we still felt like tourists, expecially at the hotel, where all the staff were very helpful and prepaired to fulfil all our needs. If we had a problem, it was solved in a very short moment. Sometimes in couple of seconds. The staff really tried to do their best, always with a smile, even when the guests were terrible and rude. I admire the waiters at the pool bar, who were busy all the day and every day, but they did their work perfectly and with a smile. What I cannot forget to mention is the cleanliness of the hotel and the food. The hotel (interior/exteriors) and the rooms are perfectly clean, the design of the hotel is clear, modern and nice. We were very satisfied with the bed (large and comfy) and the room service cleaning our room. About the food - this hotel does not offer many over-filled tables with different kinds of food, but still, it is enough and worth the price. You have to consider, that they offer what the people breed and grow on the island. Anyway, the architecture of the hotel is not only nice but also clever, and so nearly all the rooms have a seaview (we had a room at the side, but we could see the whole village, ocean and airport - simply excellent). No worries about the close airport - it is very nice to watch the planes landing or taking off from the pool / ocean - the planes are not very frequent and they do not fly at night. The only a little annoying thing is the pool´s temperature (23C), which was cold - the ocean was warmer :) Anyway, we loved the hotel, we would come back, we would recommend the hotel, and we are thankful to the staff for our perfect stay.. We appreciate how they tried very hard to make it perfect..

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Katarina_Cali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoVilaGale, Manager at Vila Gale Santa Cruz, responded to this review, 25 August 2012
Dear Guest,

Thank you for your feedback.
I am delighted that you enjoyed your stay and the services and facilities offered. I am also pleased that you took the opportunity to visit the island especially Santa Cruz Village.
We value our staff very much and are so pleased that they manage to offer so many exceptional holidays experiences.

Hope to see you again in Madeira in a near future.

With kindest regards,

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 12 August 2012

The staff at this hotel provided very good customer service. The room was very clean. Personally, I liked the location of the hotel as it is located in Santa Cruz with not that many tourists around, so you can blend in with the locals.

Pros: location - Santa Cruz (not that many tourists), close to the airport, cleanness, modernity, newness,...

Cons: If you are on full - board, the food will eventually taste the same, no matter what you eat.

There are nice small restaurants around where you can find very tasty meals. When booking a room at the hotel, consider half board package, so you can eat outside more often.

  • Stayed July 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Rudy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrupoVilaGale, Manager at Vila Gale Santa Cruz, responded to this review, 25 August 2012
Dear Guest,

Thank you for comments here at Tripadvisor.
I am very glad that you enjoyed your holidays and the facilities and services that we offer.
I hope to welcome you back in a near future in our Hoteis in Portugal or in Brazil.

With kindest regards,

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 July 2012

This was the best week away we've had!!

Everything from the rooms to the selection of food was fantastic! We would recommend this hotel to anyone.

We used the spa on the last day we had there and it was well worth it - we were the onyl ones using all the facilites, we felt like the place was ours. A very relaxing and enjoyable week away.

Would definitely go back!

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank bren86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Vila Gale Santa Cruz, responded to this review, 12 July 2012
Dear Guest,

All the Staff of the Vila Gale Santa Cruz Hotel really aprpeciated your fantastic coments about us on Tripadvisor.

We hope to welcome you again in a near future.

Best regards.

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amersham
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 27 June 2012

If you are looking for a Hotel in an up-market resort with plenty of night life, this is not the place for you! If you are looking for a hotel that provides a relaxing holiday with good food, attentive staff and good facilities then I can recommend this hotel.

The hotel is close to the airport and the planes flew passed the hotel several times a day but were never a nuisance.

We were all inclusive and were happy with nearly every aspect of the holiday. Food varied and of a good quality, good standard of cleanliness and a reasonable number of drinks, snacks, icecream that were included. The staff were polite and helpful and served everybody in turn. A special thank to Sandra (?) who seemed to be everywhere and always had a smile on her face.

The only downsides were:

1) I felt that the transfer from the airport could be free to A/I guests;
2) The indoor pool complex should be available free to A/I guests on at least 1 day of a week's stay.

Overall I would rate this hotel highly and will certainly come back again.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pauleck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Vila Gale Santa Cruz, responded to this review, 30 June 2012
Dear Guest,

Thank you for choosing the Vila Galé Santa Cruz Hotel for your stay in Madeira and for writing a review on TripAdvisor.

We are delighted that you enjoyed your stay with us and are so pleased that you found the facilities to your liking. I shall pass on your lovely comments to the staff (Sandra).

We look forward to welcoming you back soon.

Best Regards.

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 14 June 2012

Excellent Hotel
Just had two weeks there. The waiters and staff were friendly and
Attentive. Food amazing and the wine & beer. The cleanliness of
The hotel was spotless. The Courtesy bus to Funchel was good
4 times a day lots to see. Santa Cruz is a lovely quiet little village
With a nice promenade for walking off all the good food the Airport
Was no problem only half an hour in late morning & half an hour in the late afternoon
Madeira is Beautiful.

Room Tip: Rooms on south side are quieter
See more room tips
  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Rosemary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Vila Gale Santa Cruz, responded to this review, 30 June 2012
Dear Guest,

Thank you for sharing your review, as it is with great pleasure to know you have enjoyed your stay with us.

We are very happy to read your review as our main objective is the satisfaction of our guests .

We hope to welcome you back in our Hotels in Portugal or in Brazil.

Kind Regards

Sofia Ribeiro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Santa Cruz

Property: Vila Gale Santa Cruz
Address: Rua Nova de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Phone Number:
Region: Portugal > Madeira Islands > Madeira > Santa Cruz
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Santa Cruz
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vila Gale Santa Cruz 4*
Number of rooms: 262
Official Description (provided by the hotel):
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available. ... more   less 
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Also Known As:
Vila Gale Santa Cruz Hotel Santa Cruz
Vila Gale Hotel Santa Cruz
Santa Cruz Vila Gale
Vila Gale Madeira
Vila Gale Santa Cruz Madeira

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