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Vila Gale Santa Cruz
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Reviews (1,155)
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All reviewsvila galeclose to the airportplanes landinga la carte restaurantairport runwayparrot showminutes from the airportflight pathlovely hotelindoor poolon an all inclusive basissea viewpublic busrocky beachcourtesy busrelaxing holidayall inclusive drinks
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391 - 396 of 1,155 reviews
Reviewed 1 August 2014

We consider ourselves well travelled and have been fortunate to stay in many hotels at home and overseas - this is the first time we have not found a single fault with an establishment! (We are both in our late 40's and I have worked in the travel industry!)
Courteous and speedy check in and out (room extension till 2pm for €10)
Housekeeping thorough and clean towels in abundance
ALL staff polite, courteous, smiling, friendly and very helpful to please (that tells me they enjoy their work and are appreciated by senior management)
Men in suits regularly in hotel which shows me they take pride and care of their establishments and enjoy mingling with guests
Spa facilities a real treat!
Food is superb with an extensive choice of meats throughout the week!
Most guests are French, Polish or Norwegian - not many British
A great location for a relaxing week to escape work commitments - we are truly rejuvenated !!
Thank you to all staff at Vila Gale we will certainly be recommending you to our friends and family.

Room Tip: 3004 was lovely - sea view
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank HEFF1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this reviewResponded 15 August 2014

Dear Guest,

We are very pleased to know that we provided a refreshing and rejuvenating break for you.

It is very rewarding for us to see the recognition of the effort of our team in your words and feelings.

We thank you for recommending the Vila Galé Santa Cruz to your friends and family and also would be a great pleasure to have you back.

See you soon.

Best regards

José Miguel Oliveira Martins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

This hotel is absolutely fabulous. I travelled with my two children.. The room was is modern and immaculately clean, each room has safe where ur valuables money passport ECT can be stored. The food was varied and plentiful with traditional Portuguese food as well as fruit and plenty of salads.. When we sat for meals we were served drinks of our choice, the staff work very very hard to maximise customer service experience.
A bus travels to Funchal at least 4 times a day however book in advance in order to secure your seat. Santa Cruz itself is a beautiful place and picturesque... What I loved was their culture and tradition... Ponchas drink is a must to try... Also a little shop opposite the hotel souvenirs are cheaper than in Funchal... In the evenings at the hotel entertainment in the piano room was a bit cheesy.. However, after the entertainment finished music would be played and Lewis and Marcio accommodated us very well with some R N B And reggae.. There is use of the indoor pool sauna and room free of charge and a beautiful view of the sea from the pool of the hotel.. We had a fun time which was well contributed from the staff at vila Gale... Thank you guys for an awesome time

Room Tip: This is not the place to go if you are looking for nightlife
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
6  Thank Shampagne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this reviewResponded 15 August 2014

Dear Guest,

It is very gratifying for us to know that the stay at the Vila Galé Santa Cruz exceeded your expectations.

Hope to have you back soon.


Best regards

José Miguel Oliveira Martins
General Manager

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Reviewed 25 July 2014

Firstly it pains me not to give this hotel a 4 star rating. I will start with the positive.

Hotel is a 7 euro taxi ride from the airport, was at the hotel within 10 mins. Modern, immaculate hotel. Most staff very friendly and worked very hard.

Bedroom a good size, excellent and quiet air conditioning. Tastefully furnished room with balcony and even if you dont have a seaview room you would be looking at the pretty town of Santa Cruz. Bathroom very large and modern.

Good pool area, large swimming pool. Considering we was there for the start of the school holidays we could find sunbeds without too much of a problem. Also not many children. The animation organise keep fit and water polo. The only thing I will comment on is they play music too loud all afternoon. We are not old either, but we needed to keep well away from the speakers. As mentioned in other reviews the aircrafts come in really low, great to watch and no bother to anyone.

Evening entertainment was a bit naff, but no more than you expect.

We booked the all inclusive option, excellent wines, most spirits, they offer one cocktail of the day on the AI package which we thought a bit naff. My husband loved their beer. In the afternoon you could have a baguette with different fillings, or cake also a list of ice creams/lollys.

Hotel runs a courtesy service minibus to Funchal everyday this is a 20 min journey well worth doing. Make sure to book in advance.

The town of Santa cruz where the hotel is, this is a quaint little town has a few shops, has a few restaurants and bars. We spent an evening on the seafront at a bar that was also serving food. Nice ambiance playing jazz music.

The downside for us was the food. We was at the hotel for a 5day break. If we had been there for any longer we would have eaten out a lot as the food was so repetative. Breakfast was ok cereal, toast, cakes, omlettes and cooked breakfast. Lunch and dinner everyday smoked salmon with salad, I was impressed at first but it was the same every day and every night. There was probably only 2 other hot dishes lunchtime and dinner. The show cooking offered steak almost every lunchtime and dinnertime that was so tough you couldnt eat it. The hotel also has an al'a'carte restaurant where if you are holidaying for a week you have the option of eating there for free once during your stay. We decided to book for this and as we were on a short break we had to pay a 10 euro supplement per person which was fine. We ended up cancelling this because at least 5 other groups of people ended up walking out as the food was cold and the service was so bad. Such a shame as the menu looked so good, but knowing we were paying we thought best to leave it.

If it wasnt for the food we would have given this hotel a 4 instead of a 3.

Great for a short break but would have been unhappy had it of been our main holiday. If the hotel can rectify the food then it would have been excellent!!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank eve32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this reviewResponded 13 August 2014

Dear Mrs. Eve,

We always appreciate the feedback received and welcome every opportunity to improve, therefore we thank you for your review.

We are glad for being able to provide you an enjoyable stay and we promise you that the reported situations on the food side will be investigated and corrected since, as mentioned in the other reviews, these are not our standards.

We hope that we can welcome you again in Vila Galé Santa Cruz or in any other Vila Galé Hotel .


Best regards

José Miguel Oliveira Martins
General Manager

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Reviewed 22 July 2014

This hotel was spotlessly clean in the room and all around the rest of the hotel . The staff from the Managers to the cleaners were friendly and went out of there way to make your holiday special.The food was of a high standard and varied. It is next to the airport but we did not find it intrusive in any way. noise levels were very low and the airport closed at 10.30 pm.It was only 25mins to Funchal and a courtesy bus was provided from the hotel. The public buses also ran every half an hour and the fares very reasonable The people of Madeira are very genuine.Both myself and my wife can understand why people return to this beautiful island year after year.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
6  Thank billstaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this reviewResponded 10 August 2014

Dear Guest,

Thank you very much for your review and for expressing the satisfaction you had by staying with us.

And now that you have understood why people return, we hope to have you back with us soon.


Best regards

José Miguel Oliveira Martins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Stayed in the Vila Gale 7th July for 1 week, lovely clean and relaxing hotel. The hotel staff were very polite, friendly, and helpful and went out of there way to make you feel welcome. A special mention to Edmilio the courtesy bus driver, Antonio and Bruno the barmen, the 2 girls on reception, and a massive thank you to Odilia who is the hardest working waitress I've ever seen. She never stopped, if she wasn't clearing tables she was replenishing drinks and food platters amazing energy. There are ample amounts of parasols and very comfortable sun beds, so no real need to reserve your sunbeds at 07.00am like most hotels we've previously stayed in. The hotel has an indoor pool, sauna, gym and jacuzzi which was free to use. The food in the restaurant was varied, plentiful and quality. Santa Cruz is very quiet but makes for a nice little after dinner stroll. We used the free hotel courtesy bus to Funchal on a couple of occasions, book this in advance as it does fill up very quickly. The only negative comment I have to make is, it would be nice if the animation team did activities for the adults ( Aqua aerobics, pool volley ball etc etc ). That aside a fantastic holiday in a equally fantastic hotel.

Room Tip: Ask for a room with a pool or sea view, we stayed in room 1028 which overlooked the car park.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, Gerente geral at Vila Gale Santa Cruz, responded to this reviewResponded 10 August 2014

Dear Mr. Mark,

It is very grateful for us to see that we provided you a good stay and specially the mentions on our colleagues that asked me to thank you for your words.

We hope to have you back soon with us again.


Best regards

José Miguel Oliveira Martins
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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