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“Service sucks!”

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pentahotel Berlin-Potsdam
Ranked #1 of 4 Hotels in Teltow
Certificate of Excellence
Singapore, Singapore
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Service sucks!”
Reviewed 2 May 2014

Our room stink of cigarette smell upon entering and there are small insects too. The service staff is really bad. During breakfast, one of the waiter bumped into my husband's shoulder hard without apologizing. We had a problem re-entering our room with the access card and called on a staff who is at the same floor for help. She tried with our card but is unable to open too and asked us for the 2nd card which we left inside the room. She ignored our request to help us call the ground staff up to help. She even gave the reason that the card don't work as one card is to open the door and the card we hold is only to switch on lights! This is too absurd to believe so we make our way back to ground level and a staff who is just as cold, no greetings no smile re-set our room card before we went back up and managed to open the door.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GNEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andreas D, Verkaufsleiter at pentahotel Berlin-Potsdam, responded to this review, 5 May 2014
Google Translation
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben um Ihre Eindrücke zum vergangenen Aufenthalt im pentahotel Berlin-Potsdam darzustellen. Die von Ihnen aufgeführten Punkte zum Thema Service am Gast haben wir bereits intern ausgewertet und und entsprechende Unterweisungen eingeleitet. Das defekte Türschloss in Ihrem Zimmer wurde bereits ausgetauscht und ist wieder voll funktionsfähig. Ich bedaure sehr, dass Sie solche Umstände erleben mussten und hoffe sehr, Sie bei Ihrem kommenden Aufenthalt davon überzeugen zu können, dass man sich als Gast in unserem Haus sehr wohlfühlen kann.

Mit freundlichen Grüßen

Andreas Drobniewski
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,021 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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English first
Harrisburg, Pennsylvania
Level Contributor
321 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 1 May 2014

Stayed here on business as our Teltow office is within walking distance. Though the check-in (at the bar) seems funny, I found the room to be clean, very modern, and quiet. The people were extremely friendly and helpful, and the breakfast buffet is AMAZING! They also have great coffee at the bar!

If the weather is nice, there is a very nice trail along the Teltow channel that you can use right from the hotel, and a small grocery store about four blocks away.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Show_Biz_Kid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eindhoven, The Netherlands
Level Contributor
198 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 22 April 2014 via mobile

We just visited the PentaHotel and our stays was nice. The hotel interior looks very cool, from the outside it looks like (and i think it was) a hospital. A part of the hotel is still in use for some medical practices. Staff is very friendly and breakfast is good. Our room was ok, pitty we had two beds and not one. Housekeeping was very strange, we did not get any new shower gel so one package for two persons for thee days...? Our plastic cups in the bathroom where not renewed and disappeared after the second night?

To get to Berlin we used our car and altough it was easter this took about 40 minutes each way alltough the distence is near you ride 50km roads with tens of traffic lights so it's bit of a hassle to get to Berlin and traffic at times is crazy... We did not use the train service but i think this will be much easier.

On the last day we visited Potsdam and that's really angreat city to visit so please allow at least a full day to visit Potsdam!

Stayed April 2014, travelled as a couple
Helpful?
Thank kbisok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2014 via mobile

Nice hotel, we liked the design. The room was inviting, the breakfast buffet was awesome! Good food at night, but extremely slow service at that hour.

A 45 min trip by bus/train to Potsdamer platz in Berlin, an easy journey if you have the time. Shorter busride to Potsdam, appr. 30 min.

Stayed April 2014, travelled with family
Helpful?
Thank Benedikte T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castellar del Valles, Spain
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 February 2014

Rare hotel. Designer did a good job. Breakfast good. but 5€ iper day for internet is abusive. This is business hotel. Should be offered for free.
The hotel have an special smell, They open windows continously (so the know).

X

Room Tip: Heating too high
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ocxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 December 2013

checked in late in the evening. Front desk doubled as a bar. Room was OK, however had absolutely no soap, shampoo of any kind. Front desk showed no surprise, invited me to come downstairs and get a pack.
Very far away from the city.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nettads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakewood, Washington
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 November 2013

Stayed for 2 nights and very much appreciated the updates made by the new owners. Unfortunately, the service in the restaurant for dinner is very poor. We saw the server only twice....once to place the order and second to receive the food. He didn't even return with the bill.
The breakfast buffet is outstanding. The check-in and room is great.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Hortense007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about pentahotel Berlin-Potsdam

Property: pentahotel Berlin-Potsdam
Address: Warthestr. 20, 14513 Teltow, Brandenburg, Germany (Formerly Courtyard by Marriott)
Phone Number:
Region: Germany > Brandenburg > Teltow
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Teltow
Price Range (Based on Average Rates): £
Hotel Class:4 star — pentahotel Berlin-Potsdam 4*
Number of rooms: 198
Official Description (provided by the hotel):
In the south-west of Berlin there’s a new kind of hotel in town. We are doing things a little differently at pentahotel Berlin-Potsdam. Since we opened you’ve been able to see just how unique we are as soon as you step through the doors, and into our spacious, open pentalounge. In place of a formal, stuffy reception area, the pentalounge ensures that you’re relaxed from the moment you arrive. Experience pentastyle throughout the hotel – a cool design ethos that exudes comfort and warmth. Our practical, comfortable guestrooms ensure a sound night’s pentasleep. The pentapeople provide a sense of lively community among hotel guests, walk-in customers and hotel associates – and provide our guests with elements of pentafun and surprise in the lounge and guestrooms. pentahotel Berlin-Potsdam, your neighbourhood lifestyle hotel. ... more   less 
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Also Known As:
Courtyard Berlin Teltow
Teltow Courtyard

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