Aftrer requesting a room near to the car park, a double bed bathroom with a bath and a room with no or few steps and also if we could check in at 1pm and not 2pm. We were told that our room would be ready for us by 1pm....well this is what we got on our arrival at 12h40, I called the manager and said we are a little early could we check in now and she said yes no problem all I must do is ring the buzzer at the security gate and someone will let us in.
We arrived in the rain, rang the buzzer at the security gate, I will say a number of times with no answer, after we called the 'manager' on their mobile and was told to just ring the buzzer again and the staff will let us in, well we tried again, somewhat 32 minutes later the gate opened. We drove in parked and walked to reception, and found a lady at the desk, after asking why it took her so long to open the gate, she replied and said she was in the rooms....we found this very strange. We told her who we were and she had this blank look and then said are we looking for a room. I picked up the booking sheet and showed her our names.
Well she took us to our room up about 30 steps miles away from the car park wow what a shock to the eyes we got, first the bed had not been made up from the night before, the bin was full of take out packets, the bathroom was in a mess towels lying on the floor and best of all there was a used condom on the floor next to the bed. We asked for the owner and we were told she is overseas then we asked for the manager and we were told she is also away for the week-end, so we asked if she could be called as we spoke to her a while back, I called the manager on her mobile and told her about the room she said that she was sorry and that we will be given another room. Well we went back to reception as she needed to get another room key, and I asked if the new room could be closer to the car park as requested with my booking, well we walked to see another room, it was made up, but the bathroom ceiling was black with a fungus the bed side lamp was broken and the room had a toilet smell to it.
We just could not stay at this Lodge. The lady then called someone on her mobile and said that this person wants to speak to me, which I did and was told that its the owners son. I told him the whole story of our booking, the bad service we had recieved at the lodge by the staff and he straight away that he would make a full refund of our accommodation bill.
Well for us we will not be staying at this lodge ever again, how very sad for a visit to the Battlefield region in South Africa.
- Official Description (provided by the hotel):
- Welcome to Farquhar Lodge Bed & Breakfast. Set in a beautiful "jungle like" garden. Situated in Central Ladysmith, close to all the main amenities of this historic town. Our fifteen comfortable en-suite rooms are available at affordable tariffs. Each room is heated, air conditioned and are fully equipped with tea and coffee making facilities. You can relax in front of the TV in the comfort of you own room, scrolling though the selected DSTV channels, while enjoying refreshments from the fully stocked mini-bar in the room. Park your car in the assured safety of the large undercover parking area while enjoying the privacy of the gardens surrounding the rooms. Breakfast or dinner at your request can be enjoyed in our Thatched Glass-enclosed lapa complete with bar facilities looking onto the swimming pool area. Our gymnasium offers you the opportunity to relax your mussels in our infrared sauna or have a great workout to get rid of all the stress caused by a hard days work. The Lapa is a perfect venue to host intimate conferences or presentations for small office parties or functions all to be enjoyed in a relaxing "Out of Africa" atmosphere. ... more less
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