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“much below expectations-low value for money”
3 of 5 bubbles Review of Sonnenhotel Zaubek

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Sonnenhotel Zaubek
Ranked #3 of 6 Hotels in Treffen
Manama, Bahrain
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“much below expectations-low value for money”
3 of 5 bubbles Reviewed 7 April 2013

As a start we want to point out that our judgement is based on the 4-star rating of this hotel and the 156 Euro per per night/person and the benchmark with other hotels, some of them rated by us, where we stayed in the eastern alps region.
We booked the hotel directly after searching a hotel at the Gerlitzen Ski resort for our new year stay. The hotel was selected as being near to the lifts wich was party true, having to walk 100 meters uphill on a road and then another 400 meters with skis. The hotel has an amazing view over Villach and the mountains. Its recently renovated and the staff is friendly. Parking directly at the hotel is limited, no reserved parking area for hotel. The spa is nice and they have a pool. Very nice is the children playing room with lots of toys and a "nany". The hotel is recently renewed and the rooms are nice and clean. So far so good but considering the price there are in our view some "no-go's" wich in 4-star hotel are not acceptable :

-the impression from the dinner and breackfast is a missing of care and not 4-star standard (see the pictures of the breackfast table : no table cloth, the cold meat cut is presented in a box like in a butchery, also the cheese is presented without any care) See also the picture of the scrambled eggs bowl with various breaks. Very often you had to ask for refill of the buffet as it was not done automatically by the staff. The staff was friendly but missing professionality.
-we asked the repair of the toilet lid, it took 2 days (no change of the part was asked, but just fixing of some screws)
-the reception was closed after 19.00 hours, you had to call the bar
-no WLAN in our room as the device was to far away
-as we did not use the new years eve dinner, just 37 Euro in total for two adults and one child were deducted
-on departure as we wanted to use the room till 1600 hours, they wanted to add the full overnight cost less the dinner
-the ski area is about 10minutes walking distance with 100 meters of uphill road, with childs not really confortable
-the food quality was just acceptable but below 4 star level and not in line with the pictures on the website (we never saw any of the rapresented dishes !)

Keep in mind that the hotel is located on a hill so you have a 20 min drive before reaching the village of Treffen. The ski resort is family friendly but some of the lifts are old and not high class standard (many open lifts with no cover, some are slow or T-bar lifts). The skischool is very good and child friendly.

Overall I do not recomend the hotel considering that what I could get for the same money in other places.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Ljubljana, Slovenia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 March 2013

Sonnenhotel Zaubek is a small hotel with a wonderful home feeling. I think it is old but nicely and tastefuly renewed. The rooms are tidy and cosy with beautiful views over the lake and mountains beyond. I was there with my daughter for skiing holidays and we had great times. Unforunately the fog of 2 days ruined a bit a feeling when skiing but due to the perfect hotel service I can only say it was definately worth coming to this hotel. The food was gorgeus, especially dinners, but we enjoyed having an afternoon snack down in the bar after 5 - 6 hours of skiing as well. I'd like to point out a warm athmosphere in the dinning area with big windows looking over the valley and wooden beams on the ceiling. We had a table just near the windows and it was really lovely. We came by car and parked it on a little parking place about 30 meters up the road from the hotel. It was actually quite practical because we left our skies in the car after skiing every day and did not have to carry them down and the next day up again. About 50 meters from the car we could put on the skies and rode down the slope to ski lifts. We visited pool twice as well as saunas, but the second time it was quite crowded so we didn't enjoy as much as the first time when we were lucky to be there alone. The stuff is wonderful, especially I'd like to mention Mrs. Sonja when having meals and the best receptionist in the world - Susanne. You all rock!
I'd recomend this hotel to everyone who likes home, familiar feeling with high standards. I hope I'll be back some day with my entire family and our sweet dog :)

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nelikka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 31 January 2013 via mobile

We spend there several nights for our weekend skiing trip. All together, hotel is very nice. Rooms are great, and view ro the lake and mountain is breadtaking... We were on the balcony all the time and enjoying. Food in the restourant was good, and is sauna and pool was great as it was not very crowded. Would recommend it to all. We will come again.

Stayed January 2013, travelled as a couple
Helpful?
Thank BP2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sonnenhotel Zaubek

Property: Sonnenhotel Zaubek
Address: Kanzelhoehe 7, Treffen 9521, Austria
Region: Austria > Austrian Alps > Carinthia > Treffen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Treffen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sonnenhotel Zaubek 4*
Number of rooms: 100
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