breakfast buffet already empty at 8:30 in the morning and clearly below the standards of a four-star hotel with such prices; very poor internet connection: it never really worked; it was difficult to communicate with the waitresses in the restaurant because they could hardly speak/understand German or English. The did not even seem to know that the hotel has got an observatory on the fifth floor. The road that leads to the hotel is awful if it snows since nobody takes care of it (no salt nor gravel whatsoever..... just a small sign saying: keine Winterbetreuung). As result there is a lot of ice and you do not reach the hotel in winter if you do no have snow chains or a four wheel drive car. On the other side of the Gerlitzen mountain (Kanzelhöhe) the street is kept clean and we have never had problem. To get to the Pacheiner hotel we had a lot of troubles. We got stuck in the ice and snow even if we had winter tyre and a nice guy of the hotel had to tow us away to rescue us. The fact that the road is not taken care if should be clearly pointed out on the website. We paid extra for a room with a view and we got so much snow in front of the window that we could not see anything at all apart from a strip of sky.
- Official Description (provided by the hotel):
- The Alpinhotel Pacheiner is located at the top of the Gerlitzen Alpe at the height of 1.900 meter. The view from the hotel is breathtaking and the wellness-area with panorama-view, swimming pond and the astronomical observatory make your trip unforgetable! ... more less
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