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“Just a little too big”

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Camping le Vieux Port
London, United Kingdom
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Just a little too big”
Reviewed 21 June 2014

When we arrived the check in was a nightmare , it just took forever . Maybe after last year with euro camp we were spoilt by the personal attention on a smaller site but unless we visited the euro camp base I don't remember being seen as I was told that the animation team would call and let us know about the kids club well this never happened.
To me the site is far too big and such little English is spoken by the staff at the camp ( this excludes the eurocamp staff who all spoke perfect English ).

However the local knowledge of the staff I found to be poor ,when I asked regarding a local market I was told on the day the one on was in lave be about 40 min drive away when we got there no market as it only starts in July and on the last but one day we found a daily local market in vieux becaou. The swimming pool area was really good ( beware not much shade for very small children) for all ages a good point to remember when booking if you have smaller children make sure you get a pitch near the action. When using the pool here you must wear tight type shorts and not normal shorts like we wear on the uk it does mention this in the eurocamp brochure but I missed it .

Again if I had very young kids I would think twice as none of the caravans have AC and at tines our unit was stifling .

All in all we had a great time but I don't think we would return but we will use eurocamp again and are already looking at Spain for next year .

  • Stayed June 2014
    • Value
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Helpful?
1 Thank intense2002uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatureetLoisirs, Responsable relations publiques at Camping le Vieux Port, responded to this review, 23 June 2014
Hello,

Firstly, thank you for your message. It helps us to improve our campsite.
I understand that you had a bad beginning with the check in and we're sorry about that. We implement solutions to do not have these problems in the futur. Solutions very soon and over solutions to fix the problem definitively . We hope you'll appreciate that.
I'm very surprised to read that people who works for us who don't speak english very well because it's a very important part of the choice during the selection every year! And we didn't have any problem like that...
For the local knowledge you have a lot of information (like the markets) on our local tv (free).
We hope that you try our campsite again to have a better memory!
A kind regard
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English first
Bournemouth
Level 5 Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014

We stayed in a 3 Bedroom 1 bathroom caravan during our stay with 3 year and 1 year old children. Eurocamp courier Brum was very welcoming upon arrival although we had arrived a little later around 8pm. He did everything he could to make our arrival stress free and explained everything well. Real credit to him as after a long drive it was good to have a nice professional welcome by him. Caravan was well equipped and had everything we needed from fridge to microwave and utensils etc. We had requested a decking gate which was brought to us and came in very handy to keep the kids safe and enclosed. Decking had a patio table and chairs and umbrella which was great to sit around during mealtimes.
We stayed in V16 which was a short walk to the pool area, kids play activity area. It was a fair walk from the beach area so I would possibly ask for a close beach caravan next time we stay. The kids activity Mini Fun Station - ages 6 months to 5 years was very good for my 3year old daughter. Melissa in the kids camp was fantastic and my daughter never stopped talking about her, she really did a fantastic job. Melissa also conducted the learn to ride activity which again was fantastic.

Local bar was good, pizzeria was also good and the ice cream was very nice and only 2Euros a scoop and good stuff.

We went early June, 6th - 13th and the park wasnt full at all and loads of free deck chairs on poolside and no queuing anywhere, great time to visit and will be doing this again at this time.

***** DONT FORGET THAT YOU NEED TIGHT FITTING LYCRA SWIM SHORTS / Bikini for kids and adults to go in the pool ********** I dont like them but got a longer pair from Sports Direct for £7 rather than 20 Euros on site or from the local supermarket.

Overall a fantastic family holiday and we will definitely be going again.

  • Stayed June 2014, travelled with family
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Helpful?
2 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatureetLoisirs, Responsable relations publiques at Camping le Vieux Port, responded to this review, 19 June 2014
Hello,

Thank you for your message! We are glad that you have a good holidays with us!
i just want to tell you why you have to wear a lycra swim shorts. We have a lot of rules to follow to have a pool area very clean! It's for that reason the rest is forbidden.
We hope to see you soon!!
A kind regard
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Swindon, United Kingdom
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 February 2014

Not the best campsite we have stayed in but OK.
For: The cabins are fine and similar standard to others. The site is very large but it was not noisy at night probably due to it being in a pine forest. It is a 10 minutes walk to the beach which is great for body boarding and getting away from the crowds if you don't mind walking a little. Pool complex is really good with stuff for all ages and nice and clean. Good area for cycling and walking. Super market on site is good and there is one just down the road as well.
Against: lacked a nice bar with entertainment. Entertainment was in a separate open area and it looked like you had to stand. Beer and wine also expensive. Cabins closer together than some sites but we didn't get disturbed.

  • Stayed August 2013, travelled with friends
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Helpful?
1 Thank blacksheep74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Le Vieux Port C, Responsable relations publiques at Camping le Vieux Port, responded to this review, 7 March 2014
Google Translation
Bonjour,
Il est vrai que notre camping est très grand mais comme vous avez pu le constater vous n'avez pas été gênant par cela... Au niveau du calme, nous faisons en effet tout ce qui est en notre pouvoir pour que le camping soit calme au maximum. C'est d'ailleurs pour cette raison que toutes les animations et les commerces se trouvent juste à l'entrée du camping, ce qui permet de vous proposer des animations (spectacles, soirées dansantes etc...) mais aussi un bar proposant des concerts!
Nous espérons vous voir cette année pour vous présenter nos améliorations!
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Leeds, United Kingdom
Level 6 Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 12 November 2013

Couldn't resit coming back - really for the beach and the surfing. Stayed with Eurocamp again. We do not take part in anything put on but the surfing board hire and lessons on the beacj can;t be beaten. Kids liked the pool again. Again, quiet on site, unexpectedly. Overall a good family holiday choice.

Room Tip: Stay near the beach,
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  • Stayed July 2013, travelled with family
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Helpful?
4 Thank loulouleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Le Vieux Port C, Responsable relations publiques at Camping le Vieux Port, responded to this review, 7 March 2014
It's fantastic that you like our campsite! If you come back every year you should take our fidelity card. it offer to you a lot of benefits.
I hope see you this year.
Come discover our accomodation very special on our website!
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Perth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 October 2013

This was the perfect family holiday. Myself, my husband and twin Boys age 6 had a great time. There was loads to do from the pools, kids club, parks, beaches and horse riding. We went with Lifestyle Holidays and everything was great. Our caravan was spacious and clean and was in a great location (Mauve) and our rep was lovely and helpful. The Boys made friends with the other kids in the surrounding caravans and were able to play out front. (language is no barrier when you are young!) My husband and Boys had some surfing lessons and I went horse riding on very well kept horses and a lovely instructor. Lifestyle don't have a kids' club but our Boys enjoyed the Camp's club which had a lovely English girl working there and other French staff who spoke English. They were even included in the end of week show dressed as clowns. We hired bikes for the first week and all cycled to the lake Vieux Boucau which was about 10 minutes away but worth a visit. There are no waves at this beach so better for younger children. We had driven to the Camp Site so were able to visit an few places: San Sebastian was really lovely and worth a visit but were not overly impressed with Biarritz. For grocery shopping, don't make the mistake of going to the Super U at the end of the road on the Monday! It is very busy. Best to make the trip into Souston and go to LeClerc. We didn't eat out too much as we are vegetarians and we are not too catered for in France but we know that so it is not a problem for us. We had a pizza a couple of times from the site which was fine but we didn't eat at the restaurant. This is a very big camp site so please expect it to be very busy!

Room Tip: Mauve location was very good
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  • Stayed July 2013, travelled with family
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Helpful?
2 Thank allydaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 October 2013

Never ever again, not even if it was free!

Recently returned from a 10 night trip to France in our motorhome. 2 adults and 3 children under 10.

If you like extremely cramped pitches and chaotically organised site management then Airotel le Vieux Port could well be the place for you. For us, this was a classic take your money in return for minimal quality and very poor service.

Upon arrival there is nowhere to park whilst you book in, which for us required a tight manoeuvre into the site, u turn, and back out. We were then shown to our pitch by a (to be fair) helpful site rep on his bike (a good idea on such a huge site). However, to say our allocated ‘pitch’ was small would be a an understatement - Houdini could not have got our Motorhome parked on it (worth mentioning here that when we booked we specifically stated our motorhome was 28ft in length and they confirmed by e-mail that was no problem - in truth the site is very unsuitable for large Motorhomes. Even mid size Motorhomes would struggle in much of the site ).

Having explained to the site rep we could not physically park on the allocated pitch, he got on his radio and we were allocated another pitch. This second pitch was sloping significantly left to right at the top of a clutch burning slope, and whilst theoretically big enough for us, when we reversed our Motorhome on, we ‘bottomed out’ because the pitch was ‘dish’ shaped. If we weren’t so tired from a long journey, this is where we would have started laughing and looking for the candid cameras... Another chat on his radio and a third pitch was found which fortunately was long enough and flat enough for us to fit onto, albeit extremely narrow – we couldn’t use our awning though as there was not enough width on the pitch. Ok so I think its clear that if you own a reasonable size motorhome, Airotel le Vieux Port is not the site for you.

That aside, extremely busy with bikes, cars and people ‘milling’ everywhere – there must be close to 1,000 pitches on the site, so 3 or 4 thousand people. Chemical toilet disposal was within 5 or 6 metres of the designated BBQ area – ill considered and unhygenic. Pool area like Blackpool on steroids (I think they must allow non staying guests to use the pool on a day rate basis as it was heaving). On the positive side, the local beaches are really nice and the site shop was well stocked.

All in all, a huge, huge disappointment. Not conceivably a 5 star site as they advertise, maybe 2 star at most – we feel well and truly ripped off. We left Airotel le Vieux Port within 24 hours of our planned 7 day stay, and ended up staying at a really nice family site further up the coast where we will definitely return to next year.

For the record, we asked for a refund the evening we arrived and they fobbed us off saying we would never find anywhere else to stay (it was 5pm). We have since written to them and they refunded 20%. Apparently we could have received a 100% refund if we had not stayed the 1 night - so to us they were playing the game.

Our advice is don’t let a planned stay at Airotel le Vieux Port ruin your next holiday. France is a magnificent country and we had a really good experience staying at another site and in France generally. Wonderful beaches on the west coast for surfing etc. We will be back to France, just not here!

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
12 Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Messanges hotels

dacca
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 September 2013

nice resort. Great beach. Rule of the pool: you must wear TIGHT swimming trunks. Not shorts etc. Myself and my son were kicked out on our first day for this misdemeanour. My son is Downs syndrome. "you, ingleesh, out!" he bellowed and waved at him. My boy cried. The arrogant lifeguard, wearing shorts of course, told us that next year women would not be allowed bikini tops!

The next day my wife approached the same lifeguard to inform him that there was a quantity of soiled tissues in the pool. He turned on his heal and shouted "bye bye dont speak English!" So much for concerns over hygiene.
Another park operative cut down our washing line whilst I was standing there resulting in our clothes landing in the dirt.The reason: I put the line in the wrong place by mistake.

We had a good holiday here but there is a pervading sense of Anglophobia amongst the staff.

If the owners want more detail on THAT lifeguard it is the oldest of the bunch who likes surfing and jogging.

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
6 Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Camping le Vieux Port

Property: Camping le Vieux Port
Address: Route de la Plage Sud, 40660 Messanges, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Landes > Messanges
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Speciality Lodging in Messanges
Price Range (Based on Average Rates): £
Hotel Class:5 star — Camping le Vieux Port 5*
Number of rooms: 1546
Official Description (provided by the hotel):
Camping Village Resort & Spa : Would you like to have an unforgettable holiday in the biggest 5 stars camping of France? Put down your luggage, park your car, we have everything on site: the beach, animations, nightlife, spa, aquatic park, equestrian center, shops! You won't have the time to get bored! Come with your family, even teenagers won't get bored! We wait for you... ... more   less 
Also Known As:
Camping Le Vieux Port Hotel Messanges

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