I had booked to stay at this hotel for my birthday weekend, and unfortunately was unable to make the first night of my reservation due to bad weather conditions. However I did ring the hotel the night before and they said it was not a problem to arrive the next day.
On arriving the next day, after travelling 4 hours to get there, the hotel told me they had no trace of my booking, despite having spoken to me the night before to confirm the booking. I was given no explanations, or not assistance, and was treated very badly. The hotel did later admit that they cancelled my booking by mistake, and that the person that had spoken to me the night before had not actually checked the reservation system. Even after admitting this error, the hotel staff were unapologetic, and unhelpul.
I did not get a chance to stay at this place, but based on the lack of professionalism of the staff, I would not recommend it to anyone.
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- Also Known As:
- Estalagem Do Porto Arraial Do Cabo, Brazil