First tip don't stay here, second tip if you do lock everything I mean everything away in your case it's not safe.
Ok...Arrived at the hotel it's a bit far out so you would need a car to get around. Room was clean with an ok view. The only great thing about this Hotel is the staff they employ. Alex the bar man I have to say was outstanding.
Food was appalling! Breakfast was the worst with only fresh fruit if you had it at dinner the night before. You would get Prunes and peaches out of a tin every morning meats and cheese. The 'cooked' breakfast was cold and fried eggs was like rubber. The main dinner in the evening was ok 4 courses with a salad bar sounds wonderful but no. Some mornings you had to pick what you wanted for dinner that night, which wasn't a great choice to choose from 2 or 3 items. But most nights was "Gala" night where you didn't get a choice everyone got the same food.
On our second to last day my set of makeup brushes and eyeliner were stolen out of our room. I had used a cup to put them in on the dresser all week and was shocked to find that they had gone. I went down to the desk and told them that my makeup brushes had gone out of our room to which she said I will phone the cleaner and ask her. I couldn't get anything thing from management that night all they would say is we will talk to cleaner. The next morning I went down and asked have you spoken to the cleaner? Yes she said she hasn't got them and shrugged they shoulders, I pointed out again that someone has gone into our room. Then I was told if I write down the value of the brushes etc.. stolen they would give me the money to cover them. I came back to the desk with my list of stolen brushes and eyeliner and the cost of each one which in total came to £91, Then was told No we are not paying that it's not our problem. I then said someone has gone into our room by getting a key from you and has taken my belongings their answer was impossible out cleaner has worked for us for 20 years. I then pointed out that their gardener was in our room putting up flower boxes to which she laughed and said you think a man took your brushes. There was two owners on site that morning which was our checking out day and we was flying home. We had the same argument with them that someone has gone into our room by getting a key from them. Impossible our staff have worked for us for 20 years it's not our problem go to the police. Of course we would have if we was told that when I first complained but we had a flight to catch that morning. So we didn't have the time then to go to the police. This is appalling behaviour from an owner/manager of a hotel to have the attitude 'not our problem' and to laugh at their guest face to face. Totally discussed and would not recommend anyone to stay here.
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- Also Known As:
- Continental Hotel Nago Torbole