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“Amazing views, great food, lovely stay.”

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Heritage Collection Waitakere Estate
Ranked #1 of 1 Hotels in Waiatarua
Hamilton, New Zealand
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing views, great food, lovely stay.”
Reviewed 20 May 2014

We loved the location of this hotel. It was set in beautiful New Zealand bush with stunning views over the city. It was lovely and quiet there, the perfect place to relax. Staff were helpful and friendly and there were a few lovely little extra touches. We booked a room and breakfast package and loved the food. We also dined in the restaurant for dinner and enjoyed our meal. We received a discount which made it good value for money.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alawin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Manager at Heritage Collection Waitakere Estate, responded to this review, 22 May 2014
Thank you for your comments, we do appreciate your feedback and are pleased you enjoyed our piece of paradise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Adelaide, Australia
Level 5 Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 March 2014

Really nice place to stay for a conference. Restaurant was good breakfast lunch and dinner. Enjoyed some really good meals here. Love the lobby bar. Really nice feel to it. Great walking trails in the rain forest. Thoroughly recommend it.

  • Stayed September 2013, travelled on business
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Helpful?
1 Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this review, 29 April 2014
Thank you for your comments. Auckland's Waitakere Estate is in a spectacular rainforest location in close proximity to Auckland City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level 4 Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 March 2014

Its Good to go there if you just want to go away form the city life. we stayed here for 1 night and when we check the website and room description it looks good and interesting. when we reach there we had a smooth check in. the room was OK but you can see the spiders in the rooms. i know its in the middle of forest but still cleaning is part of the room. you have to pay $100 excessive when you check in even you don't want to eat or drink there. all they want is money and don't even care about what customer want.
we have already informed the reception that we have to check out at 05:30 Am in the morning and we will not be using any facility but still we have to pay the extra amount. I don't understand that why you have to charge extra even i am paying for the accommodation and you have my credit card details already. I work in hotel as well and i don't think it should be like that. Hospitality is not just about money , its about what customers think about you.

Room Tip: If you expecting something exciting then shouldn't go there.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank RaviMorya4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this review, 29 April 2014
Thank you for your comments and we appreciate your feedback. As is the practice in most hotels we do require a bond on arrival. Where a guest has a credit card an authorisation on a credit card is fine, this way a prepayment is not required and if there are no charges payable this can be zeroed out on departure resulting in no charge to the card.
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Auckland
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 February 2014 via mobile

Purchased a package which included breakfast - definitely on the pricey side just for one night but didn't mind as it was our anniversary. Set in a beautiful location with lovely gardens it looked lovely from outside, however once inside the decor was very tired. Our room was stifling hot and with no air-con or even a fan we had a terrible sleep. Staff were lovely, and the food at the restaurant was absolutely delicious but again very, very pricey. The breakfast which was included was average and some decent coffee would definitely have helped. We wouldn't stay again, although if it was refurnished it would have huge potential.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank NZ79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this review, 29 April 2014
Your feedback is appreciated. In terms of the styling of the hotel all of hotel public areas and rooms have been recently refurbished in a classic styling by some top Boutique Hotel interior designers and is definitely not tired. The design is classic, very warm and welcoming and the style is well illustrated on our website www.waitakereestate.co.nz We have received considerable positive feedback on the design of the hotel.

Our restaurant cuisine is of a high standard and is well priced particularly in comparison to restaurants of similar standards in the City. We also offer a number of package options which provide great value.
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Auckland, New Zealand
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 6 February 2014

First a huge caveat...we really enjoyed our stay at the Waitakere Estate and would 100% recommend. But.....to live up to it's "Boutique" claim it needs just a few tweaks.

Service at reception from check in onwards was superb, friendly and helpful, whilst our needs were minimal(an overview of the estate and walks and a taxi booking) they were dealt with in a friendly manner with the personal touch of a hand written note on our door confirming our taxi had been booked.

The grounds and estate were superb, perhaps only improved by tidying up some of the areas around the outbuildings which looked a little like junk yards.

The room itself was very pleasant, the views superb and clean and tidy all round, the bathroom was small but perfectly formed with good toiletries and a great shower, if you are mega picky perhaps a boutique hotel should have a giant bathtub???

Decor of the actual room was good but compared with similar establishments I have stayed in that have had that boutique/country retreat feel to them were perhaps underspecced in terms of quality of bed and flashness of entertainment systems and furniture( you did get a relatively modern flat screen TV and ipod dock but it wasn't the flash Bose or Bang and Olufsen you would find in some "boutique" establishments.). These are minor points however. If I were to describe the room (not including bathroom) I would say overall it was akin to a mid range business traveller hotel room anywhere in the UK/USA but with an awesome view.

The main reason however for 4 stars rather than 5 comes down to the restaurant. We dined offsite in the evening mainly after reading the odd review that suggested that occasionally the restuarant which whilst good could be quiet and you may be one of only a few guests dining.

We therefore cannot judge the nicely designed degustation menu or even the a la carte. We can however comment on breakfast.

On the whole I'd say this.....waiter was pleasant however slightly curt and felt like you were being rushed. As some of the selection was buffet I went to grab an orange juice and had not looked at the hot menu by the time he arrived, when I said I needed a moment he let out a heavy sigh and plodded off.

The buffet selection again would be adequate in a business traveller hotel but to raise the game needs to be a bit more flash, cereals ok, pastries etc good but tinned fruits????

The hot selection again just needs a minor tweak, the eggs were great however quality of sausages poor, I've seen better outside Bunnings in a slice of white bread.

My top tip would be to push the boat out one Saturday morning and get the chef a chance to have brekkie at the Sofitel, steal their concept and suppliers and you will get 5 stars from us.....

Overall a great stay and we will recommend to friends and family and perhaps stay again but perhaps eat out for breakfast.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
2 Thank adsnome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this review, 29 April 2014
Thank you for your comments and we do appreciate your feedback.

We regret you felt rushed by your breakfast waiter and have taken this matter up. Also some good news on the breakfast front, we are looking at a new concept for the breakfast buffet along with some other hotels in the Heritage Hotels Group.
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Adelaide, Australia
Level 6 Contributor
174 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 7 January 2014

We had been very busy tourists in NZ for a week and decided to splurge on a high note in what looked like a fantastic boutique room for our final night. Waitakere Estate proved to be an excellent choice. Just driving up and around to find the accommodation was terrific. The light rain added to the beauty of the surroundings. Maddie at reception was warm and welcoming and escorted us to our room. We had great views from our room even though it was raining with low cloud to begin with. Had a lovely walk through the bush and grounds when the weather cleared a bit. The room was clean and attractively furnished and the bathroom was modern with lovely toiletries. Loved the shower with it's rainfall shower head. We were booked in for dinner which was delicious and very artfully presented. The waiting staff were attentive and friendly. The view from our window seat was spectacular as the lights from Auckland started to twinkle. A comfortable bed meant a restful night's sleep and the following morning we were greeted with a beautiful sunny morning and wonderful views once again. Lovely cooked breakfast. A memorable experience and one that we hope to repeat in the future.

Room Tip: We stayed in Room 7...great because there are views from two directions as it is on the end of the b...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SUE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 January 2014

We had a lovely stay here, only 45 minutes from where we live but felt like we'd got away. The views are stunning and the grounds of the estate are lovely. We enjoyed a bush walk, played petanque, swam in the pool, played squash and just relaxed. Enjoyed delicious food at the in-house restaurant. Prices perhaps slightly on the high side. Views from the restaurant were amazing and I've seen all that landscape before! Family owned and the hotel has a nice bit of history attached to it. Staff really lovely and helpful.
Hotel decor is a bit tired and out dated but everything wonderfully clean. Lovely modern bathroom though. Felt the room price was slightly on the high side but in keeping with most Auckland places. Place could do with a face lift, a few cosmetic things really.
Only downer was the rowdy people next door but as it was New Years eve we let it slide.
Would go back again and would recommend to people wanting a nice treat out of the city. Would make a great wedding venue too.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank GinaPedersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Collection Waitakere Estate

Property: Heritage Collection Waitakere Estate
Address: 573 Scenic Drive, Waiatarua 0650, New Zealand
Region: New Zealand > North Island > Auckland Region > Waiatarua
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Waiatarua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Heritage Collection Waitakere Estate 4*
Number of rooms: 21
Official Description (provided by the hotel):
Heritage Boutique Waitakere Estate is set in a stunning rainforest setting only 30 kilometres from Auckland City and the Airport. The property is a 21 room 4 star boutique hotel with restaurant and lounge bar facilities. The hotel's ridge top setting provides magnificent views of the surrounding rainforest and of Auckland City. There are extensive bush walking options on-site and in the surrounding Waitakere Ranges Heritage Park. The spectacular West Coast beaches are also neraby. ... more   less 
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Also Known As:
Auckland`s Waitakere Estate Hotel Waiatarua

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