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“Great Experience”

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Hotel Marques de Riscal a Luxury Collection Hotel
Ranked #1 of 2 Hotels in Elciego
Certificate of Excellence
Reviewed 17 June 2014

The hotel is unbelievable. We had seen many pictures of it and were excited to visit but the pictures don't do it justice. Everytime you look at the building there is something new to see and it never gets old. The staff was warm and welcoming. They were helpful in directing us to wonderful sights in the area. The rooms were beautiful and very comfortable. The food was excellent and our stay was a very special experience.

Room Tip: Ask for a room in the main building just for the experience.
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  • Stayed: May 2014, travelled as a couple
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Thank RLP402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apeev, General Manager at Hotel Marques de Riscal a Luxury Collection Hotel, responded to this reviewResponded 22 June 2014

Dear RLP402,

Many thanks for taking part of your time to write your review. We are very glad to know you have enjoyed so much your stay at our unique Hotel Marques de Riscal, A Luxury Colelction Hotel.

Thank you and hope to welcome you back soon in the beautiful Rioja

Kind regards

Alexander Peev
General Manager

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351 - 357 of 1,029 reviews

Reviewed 10 June 2014

This building is just magical. Standing out in an otherwise typical Wine country setting, the Marques de Riscal is just poetry in 21st Century architecture. Every corner, within and outside the structure, makes one pause to savor the view. We were there two (short) days and could not get tired of enjoying the views of the building. Almost imagine as if you could spend a night sleeping at the Guggenheim Museum in Bilbao.... well, the Marques de Riscal almost lets you do that transporting you to the genious of Frank Gehry. We chose to have dinner at the terrace of the 1860 Bistro and it was memorable. Perfect temperature, superb views, incredibly peaceful, a great meal of local delicacies and different Rioja wines to pair with each selection made for a perfect dinner, which we extended until the restaurant closed, as if not wanting to let the moment go by. Wow!!!

The room was very spacious, well set up, with great attention to details, and the views of the vineyards through the Gehry metal ribbons were out of this world, as if challenging us to believe if all could be real. All the service and support people were pleasant, corteous and extremely helpful. The resort is also amazingly quiet and also guarded jelously so no one can come in unless staying at the hotel.

The free tour of the Marques de Riscal winery was a great complement and a perfect fit for a unique and memorable experience. Definitely at the top of the list to come back and celebrate the beauty of the place.

Stayed: June 2014, travelled as a couple
Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apeev, Director General at Hotel Marques de Riscal a Luxury Collection Hotel, responded to this reviewResponded 14 June 2014

Dear Dave P,

Thank you very much for your time and for sharing your nice comments on our unique Hotel Marques de Riscal, A Luxury Collection Hotel.

I was very pleased to read that you had enjoyed so much the extraordinary architecture of Frank Gehry and the service of our young team at the different areas of the hotel. Thanks a lot indeed!

Hope you will bring us another opportunity to welcome you back in the near future.

Kind regards

Alexander Peev
General Manager

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Reviewed 2 June 2014

Visiting this hotel with a small group, we expected spectacular architecture - Frank Gehry is a known, if unorthodox quantity - and given its 5 star status and Michelin starred restaurant we thought it would be a special experience. We were right.

The architecture is spectacular and as a friend said "it puts a smile on your face". I can't think of many hotels that are visually as unique as this. Our room in the Gehry building was just wonderful; spacious, great views, equipped to a very high standard, spotlessly clean and with a bathroom as good as any we have had in a hotel. I guess that if you don't like modern architecture and interior designs, this may not be the hotel for you.

We chose to use room service on our first evening (to accompany the complimentary bottle of wine) and were very impressed. Efficient service delivered our order and the food was excellent - a club sandwich and a delicious desert made a very acceptable light meal.

Breakfast was excellent. Not the vast array of self service options presented in some hotels, but a more than adequate selection of fresh high quality produce and hot food cooked to order and served by smiling helpful staff.

I think the added ingredient is this hotel, which we perhaps did not expect, were the staff. They get rave reviews in Trip Advisor, and they are well deserved, being friendly, helpful and a pleasure to deal with.

So does this hotel have a weak link? Well I have to say that our group had a pre-ordered meal in the restaurant, and I found it slightly disappointing. There was nothing actually wrong with the meal, but given the reputation of the restaurant I felt it was not what I had expected. Of course this may have a lot to do with the pre-ordered menu, so not necessarily the fault of the restaurant, but the menu sounded a bit uninspiring. I do not eat meat and was a little surprised to get two very similar fish courses, the second being instead of the meat. A vegetarian friend simply did not get a main course! A little bit more imagination would have been good - but like I said this may not be entirely the fault of the restaurant. Perhaps the big problem was my high expectations, and I did enjoy the meal.

I am going to give the restaurant the benefit of the doubt and give this hotel 5 stars because it deserves it. It is an exceptional hotel and I wouldn't hesitate to recommend it.

Room Tip: I am sure all of the rooms are good - but go for one in the Gehry building rather than the annexe ac...
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  • Stayed: May 2014, travelled with friends
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1  Thank Sakertec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apeev, General Manager at Hotel Marques de Riscal a Luxury Collection Hotel, responded to this reviewResponded 5 June 2014

Dear Sakertec,

It is really rewarding to know that your experience at our unique Hotel Marques de Riscal, A Luxury Collection Hotel has been such a special one. I would like to thank you for taking the time to write the review and assure you that all feedback from our guests both, positive and negative, is much appreciated in order to continue to grow and evolve as a property.

We hope you will bring us another opportunity in the near future to welcome you back in Elciego and Rioja.

Best regards
Alexander Peev
General Manager

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Reviewed 28 May 2014

The property and building are stunning. The room accommodations are exceptional. The service is first class. Great location for visiting the many wineries within 15 minutes drive. However, there are opportunities for improvement.

On our second night in the room, I heard a loud crash in the bathroom in the middle of the night. The towel rack fell off the wall, leaving all of our towels sitting in the bathtub below. On several occasions, I also discovered a few ants roaming around the bathroom sink. I alerted the front desk of the towel rack and ants, and she only asked if the ants were near the window, which they were not, and she offered to take care of everything while we visited area wineries. We returned to find our towels folded on the sink because the staff removed the towel rack without replacing it. We also found more ants on a few more occasions during our stay. The staff did little to fix the problem and nothing to make up for it.

Pro tip: Visit the wine shop in the wine village, where the winery tour culminates, to purchase bottles of wine for your stay at the hotel. The wine bar at the hotel charged us 16-20 euro for the bottles that could be purchased at the wine shop, only steps away, for 4-8 euro.

Room Tip: In the middle of a vineyard, all rooms have nice views of the landscape.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Chris_CAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apeev, General Manager at Hotel Marques de Riscal a Luxury Collection Hotel, responded to this reviewResponded 30 May 2014

Dear Chris_CAB,

Thank you very much for taking the time to use Tripadvisor and give us your precious feedback. I appreciate very much your positive comments about the our service that you rated as first class. Nonetheless and obviously there is always room for improvement as you said. I do regret we did not meet all your expectations, so please accept my sincere apologies for that and if you prefer to personally discuss with me or send additional feedback please do not hesitate to contact me at marquesderiscal@luxurycollection.com.

Kind regards
Alexander Peev
General Manager

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Reviewed 17 May 2014

This is a stunning property from the design to the service view points.
With some 40 rooms only it is truly luxurious and exclusive. My room (no 12) offered a great view on the village nearby, spaciously designed with great amenities.
We dined in the two restaurants, the brasserie and the fine dining room; By far we preferred the first one, less pretentious food wise, preferring more earthy food than the fancy cooking.
Well when traveling in this part of Spain, I can only recommend a visit here, which I am sure will be a memorable one!

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank jjbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
apeev, General Manager at Hotel Marques de Riscal a Luxury Collection Hotel, responded to this reviewResponded 19 May 2014

Dear jjbali,

Thank you very much for posting your comments and rating so positively our unique Hotel Marques de Riscal, A Luxury Collection Hotel. It is thanks to guests like you who definetely raise our motivation to continue doing all possible efforts for the service to our guests.

Hope to welcome you back in the near future.

Kind regards
Alexander Peev
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2014

The hotel itself is an incredible display of art and architecture, but what makes it really special is the staff. From the moment we checked in and Pedro, escorted us to our room, the magical journey began. Everyone, from Yolanda in the wine lounge, to Diego at the front door, and Marta who gave us a tour of the Marques de Riscal winery, was fantastic. Our room had a panoramic view of the church in ElCiego, and was quite large and very comfortable. If you are planning a trip to the wine country of Spain, you must plan to stay at this fabulous hotel.

Stayed: April 2014, travelled as a couple
Thank HollyinReno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2014

Just a one night stay on our drive to Barcelona. Unique architectural designed hotel. Welcoming staff, all were enthusiastic and helpful. Amazing views of the mountains from our room (#14). Food, wine and service all good and we would definitely have stayed another night. Yes, it was expensive but a real treat. Lots of Bodegas to visit, many within walking distance of the hotel.

Stayed: April 2014, travelled with friends
Thank Bockleopop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Marques de Riscal a Luxury Collection Hotel

Address: Calle Torrea, 1, 01340 Elciego, Spain
Phone Number:
Region: Spain > Basque Country > Province of Alava > Elciego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Elciego
Price Range: £305 - £586 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Marques de Riscal a Luxury Collection Hotel 5*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to The City of Wine, where you will discover a masterpiece, Hotel Marques de Riscal Elciego. With 43 luxurious rooms and suites, an exceptional spa and a superb culinary offer, this boutique hotel, located in the heart of la Rioja alavesa and designed by famous arquitect Frank O. Gehry, is the ideal place for enoturim lovers. ... more   less 
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Also Known As:
Marques De Riscal Hotel
Marques De Riscal Elciego
Hotel Marques De Riscal a Luxury Collection Hotel Spain/Elciego

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