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“Staff was wonderful”

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Grand Hotel La Sonrisa
Certificate of Excellence
santa monica, CA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Staff was wonderful”
Reviewed 26 September 2012

We stayed at Hotel La sonrisa for 3 nights while visiting Pompeii and Herulaneum. An island a midst the chaos of the surrounding area. The staff was absolutely wonderful..On our first night, we came down for dinner and someone met/escorted us to the bar for an appertivo...when we were finished with that, we were escorted to the dining room...Yes there were weddings going on while we were there, but the entire hotel is out of Disneyland in any case. It is about a good 20 minute drive to Pompeii because the streets are very small and traffic is slow. But we would still prefer staying in the peaceful oasis of La Sonrisa then in the more questionable streets near Pompeii.

The only negative is the extremely slow wifi. Both my husband and I are professionals and depend on working on the internet so that we can also travel a lot in Italy. The internet continually disconnected because the bandwidth is simply not adequate to accomodate anything more extensive than simply e-mails.

  • Stayed September 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank drjoanv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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Guildford, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 September 2012

How I wish I could give this 5 stars !
The staff certainly deserve it as they are friendly, polite and nothing is too much trouble. 5 stars for them !!!
The restaurant food in the evening was excellent and really good value. We ate in Sorrento and the food was awful....the hotel food was tasty, tender and worth the money. Again, 5 stars !!!

We had kindly been given a suite and it was amazing.....OTT gilt effect and bling but big, comfortable and so clean.

However, a couple of problems that really shouldn't be spoiling this hotel.

1. NO SHOWER....there was a huge bath with air jets but it took ages to fill and the water was sometimes too tepid to make it warm enough. Water temperature would have been just about acceptable in a shower where you get in, wash and get out but not hot enough to soak in a bath, especially one pumping air through it, cooling it further.There is a hand shower on the taps but I had to stand and shower down my husband and son when their hair was washed....struggled to do my own and I have longer, thick hair. Baths just never leave me feeling clean. Huge bathroom with 2 wash basins, bidet, toilet and huge whirlpool bathand still loads of space......so why miss the shower ?????
2. The bathroom door didn't shut....let alone lock.
3. Had a little balcony which would have been lovely if it looked at the grounds or pool ( even if the handle and lock dropped off it ) but the view was of another huge patio / balcony area. I don't know who had this patio except it appeared they lived there...clothes rails, potted plants and a woman hosing down her patio with her husband "bellowing" down to hotel staff in the grounds below at times. Nice !!
4. Had to share one bedside lamp....I won !!!

The hotel is convenient for Pompeii, Herculaneum, Vesuvius, Sorrento and Naples by car ( if you dare drive), out of the way if not!
The pool is lovely to relax by after sight seeing but no-one seemed to care for the area. On our first day, yesterdays towels were still in baskets around the pool and there they stayed all that day.

The weddings and birthday parties did not impinge on our enjoyment of the pool although I understand others had had the pool closed to them at these times. However, did feel like fish ( or whales) in a tank when party goers would appear with no notice, to stare like a freak show at us....wow! Hotel guests, what next ! Had to try and slip through the hotels grounds and foyer, damp, hot and red, with wedding guests looking stunning.
I can only imagine this hotel thrives on Wedding parties and Birthdays etc ( even though none of these people appear to stay at the hotel much as they were never there the next day ) as it felt like a ghost town at times. These parties seem to go on all day and can be until late at night ! As a hotel guest, I felt sidelined for these events...3 in 6 days ( I was sightseeing the other 3 days so could have been more!) and party guests needs priority for all staff.

The hotel in novel for it's OTT appearance....gilt, pictures of clebrities that mean nothing to me, really lovely china and cutlery but .....fur coat with no knickers if the basics fail to impress. Shame.

  • Stayed August 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank jcxz8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 7 September 2012 via mobile

We stayed 1 night out of the 3 we had booked everything about the hotel was nice. But we arrived there and there was a wedding on which was fine. So we went out for the afternoon so that we were not in the way. We came back around 6.30 and the wedding was still going which we had to walk through to get to the restaurant. Which was fine but very awkward then we went to bed to live music from the wedding that shook the floor and fireworks that keeped going to 2.30 in the morning. Next day was fine and sunny so we went to Pompeii for a tour and came back to have a relaxing afternoon by the beautiful pool to find that there was another wedding on so we couldn't us the pool and would have been stuck in our room as there were guests and bridesmaids around the entrance and gardens of the hotel, overall a Nice hotel but they need to decide if there a hotel or wedding venue as there is no way they can make guests happy when there is a wedding on! as a guest we felt we had to tip toe around and were afraid to ask questions when reception staff seemed more interested in the wedding side of things, we couldn't use the grounds of the hotel as there were wedding guests every where and the hotel is not situated walking distance to any where to eat, and also couldn't get any sleep due to noise! We didn't feel comfortable and therefor we ended up leaving after 1 night and moved on to our next destination early! It's a shame that we booked when weddings were being held as we would have liked to experience this hotel when there was not a wedding!

Stayed September 2012, travelled as a couple
Helpful?
17 Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 29 August 2012

Very nice hotel for price of 2* hotel in this area. Old victorian style. Everything looks like from disney fairy tale. Pool included, horses in garden. Services are just perfect - as expected from 5* hotel. Single room has double bed as well. Ask for room with bathtube

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sweety_kiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 August 2012

Place that looks like Las Vegas in Italy. Hotel is about 25 years old, but looks like 250 years old. Everywhere a lot of bling bling and art, roof decos, fountains and lots of pictures of celebritys who have visited. Do not take it too seriously but enjoy and smile. In restaurant, you eat with silver cutlery on plates and glasses decorated with hotel logos. Lot of flowers etc. Everything made to look like fine, but then food bit average. Same thing everywhere, 30% of the lamps broken, also in the room some things broken but not fixed. Some flags hanging from just one corner. Hire one more repairman to get all the small things fixed would make place look better. Everywhere looks go before practicality. For example Pool is made to look good for wedding photos with all fountains, bridges and lights, but is even difficult to find your way in it.
Still enjoyed seeing this place for 1 or 2 nights. Would not stay for week as the location not especially nice.,

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Matkakaveri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2012

We have just return from a four night stay in the La Sonrisa and enjoyed every minute of our time there. The suite was spacious with a large balcony and outstanding value for money. All the staff were very friendly and helpful (Dani should get a special mention for going that extra mile in all his dealings with us). The interiors of the public rooms were breath taking, the grounds a delight to walk around with excellent views. Breakfast was good with the emphasis on the continental style that we prefer. We also had two excellent evening meals in the hotel's restaurant. The location is only an issue if you don't have your own transportation: we reached the hotel by car in well under an hour from Napoli airport. That then leaves you free to visit numerous attractions in the nearby area.

Room Tip: Book a suite in the main building, if possible.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank John487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2012

This place is a wonder - took me QUITE awhile to comprehend it. Truly grand in proportion, layout, views, and straight out of "Disney-Vegas-Graceland" for gilt, glitter, blues, yellows, pinks, whitest whites, a heliport, pools, fountains, palms, bird-of-paradise, cacti, balconies, mirrors, tile, marble, carved banisters, more tile, fabric walls, tufted headboards, blown-glass chandeliers, piped in music ... ALL of this EVERYWHERE ... juxtaposed with some of the cheapest and/or tackiest details conceivable (think Technicolor movies from the 50's). Then mix in an utterly gracious and professional staff plus really terrific food. It was really hard to keep a straight face but genuinely grinning worked out well so as not to offend the earnestly lovely people working there.
Upon arriving, we Americans seemed to have been assigned Antonio Banderas to look after us, which was just fine with me as a "woman of a certain age." A. B. (actual name Danny) could not possibly have been more utterly charming, considerate, sweet, debonair, handsome, and professional and made us feel not only welcome but sort of giddy from the attentiveness.
I could go on, but suffice it to say we greatly enjoyed our three-night stay and will likely never forget it. Unless you are pretty stuffy, I highly recommend La Sonrisa.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alice804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel La Sonrisa

Property: Grand Hotel La Sonrisa
Address: Via Stabia 500, 80057 Sant'Antonio Abate, Italy
Region: Italy > Campania > Province of Naples > Sant'Antonio Abate
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sant'Antonio Abate
Price Range (Based on Average Rates): £
Hotel Class:5 star — Grand Hotel La Sonrisa 5*
Number of rooms: 80
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Also Known As:
Grand Hotel La Sonrisa Italy/Province Of Naples

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