We have stayed at the property for the last two years. This time was worse. First, the air-conditioning wasn't working outside of the rooms or maybe they just didn't want to spend money running it. Either way, it was August and like 110 degrees outside. It was really unacceptable that the air-conditioning didn't work the entire time we were there.
Then, we paid more to have family suite so our kids could stay on a fold-out sofa in the living room area. The kids pulled out the sofa to find a really disgusting piece of orange foam that was supposed to be their mattress pad or something WITH NO SHEETS ON. We called for sheets and the young woman from the front desk brought us sheets and handed them to us. I explained to het that housekeeping was supposed to have them on the bed already and asked if they would be attending the bed. She was very sweet but explained that we had to make the bed ourselves. WT_???!!!??? I explained that this was highly irregular and we expected the bed to be made but would make it for now. The rest of the time we were there, housekeeping mostly ignored the kids' bed and did a really poor job of cleaning. I took pictures but have them saved on another device. We tried to get attention for this issue and lack of clean towels but never got any response or satisfaction. The young women at the front desk always seemed very sweet but clueless and had no idea of how to respond. The management or owners of this property seem to have no idea what they are doing and worse, seem to not care at all. Also, really needs remodeling.
- Official Description (provided by the hotel):
- The Holiday Inn Express Tahlequah Hotel is just minutes from Northeastern State University (NSU), Cherokee Nation Headquarters, the Cherokee Heritage Center and the Illinois River. During the summer season, Northeastern State University hosts Downtown Country and Rivercity Players. Northeastern State University soccer, football, baseball and softball fields are just minutes from the Holiday Inn Express in Tahlequah. With hot summers, the Illinois River is a great place to float and enjoy the summer sun. The Cherokee Heritage Center has the Trail of Tears Drama at the Tsa-La-Gi outdoor amphitheater. Two restaurants within 100 feet of the Holiday Inn Express. ... more less
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- Also Known As:
- Holiday Inn Express Tahlequah Hotel Tahlequah
- Holiday Inn Tahlequah
- Tahlequah Holiday Inn