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“Our favorit apartment hotel!”

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Indiana Beach Apartment Hotel
Ranked #9 of 14 Hotels in Bamburi
Aland Island, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Our favorit apartment hotel!”
Reviewed 1 March 2012

We stayed at Indiana Beach Hotel Apartments second time from November 2011 to January 2012. We had a great time.
The service was good. Staff very polite and helpful. We felt like being home.
When we did not want to cook in our kitchen we ate at Choma grill.
The food was tasty, well prepared, varied and also vegetarian options.
The gym in the same house. The excellent trainer. Many good training programs.
Well equipped gym.
We thank all staff for the pleasant time. We will be happy to return.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toroili s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Nairobi, Kenya
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 August 2011

Horrible rooms,horrible service,horrible pools and horrible stay there is what we experienced in Indiana beach resort.
With the exception of its proximity to the beach, nothing about it was good. Ofcourse its not expensive but the services and rooms are poor. Looking at the reception we thought it’s a decent 3star hotel but once in the room I would rate is 1.5star.
The room’s lock was broken,I had to request them to fix it. The a/c was just as good as not being there.The bathroom was stinking and wasn’t cleaned properly.
The pools were not even cleaned properly.The baby pool was so dirty and inspite of requesting them to clean it they never did.
The breakfast was poor. They seemed to be serving the same food everyday.

I wouldn’t return to this hotel even if was the last resort in bamburi.

  • Stayed September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank taanika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bamburi hotels

India
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2011

A very well located property that seems to be suffering from an indifferent management. We stayed in the cottage that has two bedrooms, a living room, a sit out and a decent kitchenette ... spacious... well designed but rather poorly maintained and neglected. The individual rooms that were shown to us were much worse.
The best part was a wonderful Indian restaurant located inside the hotel and another Italian pizza restaurant overlooking the beach ... The swimming pool is ill designed and located ... not one person used it for the three days that we were there....
If only the management gets involved in running this place properly, it can become one of the better hotels in the area ... until then best to give it a miss

Room Tip: A few cottages have two bedrooms, kitchenete
See more room tips
  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveljoy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louth
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2010

We booked into this hotel in March 2010. We have family in Mombasa so we really just wanted a basic hotel to lay our heads at night. We stayed with family for the first few night until we found what we thought was a suitable hotel. Firstly let me say the advertised price for a double room was KSH10.000 - but the hotel was empty and so we bargained down to KSH4.000 per night on a room only basis. Our room was very clean though basic. The ''aircon'' was Awful, an old TV style box over the door which as decribed in another review did sound like a tractor and did very little to cool the room, not helped by the fact that the cleaning lady switched it off every morning (despite asking her daily not to do so) and so we came back every evening to a furnace which took an hour to cool down.

The staff at the reception were very rude. There was a dispute over a payment one morning we went down to the girl at the desk to pay for 1 night in advance - she said she hadnt got a receipt book but it would be fine, we had done this a couple of nights previously so we agreed to get the receipt on our return. When we came down next morning to go on safari nobody had any recollection of us paying and kept us there for 90mins while they called all managers accountants etc. The staff became very loud and aggressive suggesting that we were trying to pull a fast one. There was 5 members of staff all suggesting we owe 4000ksh, it was very embarrassing as it drew the attention of the other one or two guests that were there. We asked to speak to the girl who we paid the money to be she was ''uncontactable''. We were told the matter would be dealt with by the management.

Management is Mama - let me tell you, never before was the term ''Wolf in Sheep's clothing'' more apt. She was oh so nice to us when we booked in, and as we were paying on a night by night basis she couldnt have been nicer to us. By the way, we were told to pay in cash as we were given a ''good rate'' and she'd be in trouble. When the dispute was brought to her attention she told us just to pay it, ''as 4000ksh was nothing to us'' and when our prehistoric aircon gave up the ghost that night she just asked what we were expecting her to do!

We went back to the girl at reception in the evening and asked about the ''missing payment'' and she said it was fine, the matter had been dealt with - nothing more. We informed her we were checking out at 6am for the airport and settled up for the final night. Next morning, with our taxi waiting, the money issue started again and we were asked us to wait while they (very slowly) checked our room ''incase we left anything behind''. We were told we should have just paid the 4000 and now we must wait until our room is checked. We had no choice as they were so rude we were half afraid they might accuse us of stealing something or worse. After 45 mins we were finally told our room was fine and they hoped we enjoyed our stay and would come again. I couldnt believe it!

It really was the most unpleasant experience I've had with a hotel. You could say that this is a once off dispute and yes that could be true - but the hotel itself left Alot to be desired. The maids, pool guys were all polite and friendly and the room was clean. But even for a basic hotel you expect a certain level of comfort and as the aircon was useless and the bed was really uncomfortable - baring in mind its on a strip of many hotels, I really couldnt recommend this at all. We were literally only there to sleep at night and even that was a horrendous experience.

This review asks to describe the hotel staff - were they incredible? Yes, but for all the wrong reasons.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JenLouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plovdiv, Bulgaria
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 December 2009

the rooms were of cheap quality, but the worst is that instead of air conditioning there are there horrible prehistoric boxes that make more noise than a tractor and do not have any cooling effect at all. it was a very hot day and we re put on the top floor and it was like an oven. THIS HOTEL IS NOT ON THE BEACH AS ADVERTISED. dinner however was tasty, very spicy Indian food... this hotel is not suitable for western people at all

  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank silvy023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level 4 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 July 2009

I can not agree more with the above traveller who reveiwed Indiana Beach Apartments. It is just one of the worst places to stay ever. First of all the staff have no clue on what customer service is all about. The service is pathetic and the apartments are disgusting...when i stayed there with my family the handle of the door was broken and they had the nerve of telling us to sleep in a room with the door open with all our belongings just lying there. When we complained to the manager she was rather rude and told us to deal with it! I was so upset and we were not even offered another room as an alternative instead we were sitting at the reception until midnight waiting for them to break the room door. My baby had a soiled pamper and it was a disaster as our door was stuck and could not open. It is an old and run down place...we were always unabl to open the door of the room and had to ask the rude staff for assistance since the door was so old we couldn't open it by ourselves. It required alot of hard work to push the door open as it was rusty. The same with the kitchen drawers and crockery it was old and sad. The bathroom was just disgusting and it felt as though we were using a public toilet. There were absolutely no extra amenities appart from some cheap soap and toilet paper. It was just totally disappointing. The a/c never worked either. There is no maintenance at all. It was such a sad disappointing experience. And also note the beach is atleast a 7 minute walk as you have to walk in the other hotel to get there so do not except "sea view rooms" but rather just old, unpleasant pig stys to stay in! There were also several power cuts. It was just horrible.

I felt my holiday at the Indiana Beach was a total waste of my precious time and money. Please people do yourselves a favor and never ever go there! I would describe Indiana Beach in 2 words - Dramatic Letdown and heart breakingly disappointing!

  • Stayed April 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank yolanda01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tanzania
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 November 2008

We have never ever had such a horrendous experience before in our lives!! The management was downright stupid and rude. They gave our rooms away on the first night and put us up in a shoddy apartment where A/C was not working. After much arguing they finally gave us our hotel rooms after 5pm the next day even though check-in is around 11am. When we entered the room, we found the sheets soiled/ dirty and on questioning the housekeeper she said she had not been told to change them. They took them away to be washed and returned them late at night. We found someones disgusting underwear lying in the bathroom and figured no cleaning had taken place after the previous guests checked out (or possibly before!) Please readers don't make the same mistake as us!! And as for the owners of the hotel- if they had any shame they would close down! Yuck!!!

  • Liked — Didnt like anything!
  • Disliked — Everything was really really horrible-from location to service to rooms to hygiene!
  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank USD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jasmeet O, Director at Indiana Beach Apartment Hotel, responded to this review, 17 November 2011
The New Management of Indiana Beach Hotel deeply apologizes for the mismanagement and mishandling of the problems the past clients faced during their stays at the Hotel. The Directorship is working with a new team to achieve newly set standards and core professionalism in handling guest issues. We assure all clients that there is already a noticeable change and we will take most care to make all clients and holidaymakers have a most hospitable experience. Please Visit Indiana Beach Hotel for a vibrant costal hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Indiana Beach Apartment Hotel

Property: Indiana Beach Apartment Hotel
Address: Off Mombasa-Malindi Road, Bamburi, Mombasa 80101, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Bamburi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Indiana Beach Apartment Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Indiana Beach Apartment Hotel Kenya/Bamburi

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