Name: Not for English and under 60 years old, Avoid
Item: Travellers Beach Hotel & Club
Rating: 1
Author: 725craigg

Show reviews that mention

All reviews beach boys snack bar animation team water volleyball our waiter great holiday all inclusive package beach front out of this world bamburi beach bushman waiters kenya pools walter swimming juma

Filter

Updating list...

728 - 733 of 1,633 reviews

Elizabeth W

Mombasa, Kenya

102

Reviewed 24 February 2019

Fabulous hotel

I've been visiting Travellers Club for many years. Yes, some of the rooms may be a little dated, but not all. Having said this, the rooms are huge, much larger than the majority of rooms I've stayed in around the world. They're spotlessly cleaned everyday, and the room staff work tirelessly to satisfy your every need.
NOW what makes this hotel really special is the management and staff. The management get to know their clients, always coming around each day to ensure everything is up to standard, and even have the time to stop and have a chat during their busy day. The staff are fantastic, and cannot do enough for you, and always going that extra mile to ensure your visit is a memorable one.
This has become our second home, just a shame that more British don't come to Kenya. The country and people are fabulous. Don't let media news put you off and miss the wonderful experience of visiting this beautiful country. The people, the place, the safaris etc. are amazing. Come on UK, let's start to see an increase on us visiting Kenya, and not just leave it to the other European countries.
Last, but not least, thanks again to Travellers for our stay over this last month. Special thanks to Freddie, Bridget, Mary, Benson, Caroline,Faith and Patrick and all the staff which I haven't individually named.

Room tip: Higher floors close to the beach give the best view of the beach and sea

Date of stay: February 2019

Ask Elizabeth W about Travellers Beach Hotel & Club

Thank Elizabeth W

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi,

We thank you for giving us the opportunity to host you during your just concluded holiday.
We are also happy that you have chosen Travellers Beach Hotel as your second home away from home. Be sure that we will keep making your stays with us more comfortable through improved service delivery as well as improvements in our property to conform with your needs and expectations.

As our Ambassador, feel free to recommend our property and service to peers in your social and professional circles.

From the management and staff of Travellers Beach Hotel, we once again welcome you to Travellers Beach Hotel the next time you plan your holiday.

Blessed day

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

GlobalNomadUN

Bhopal, India

4715

Reviewed 23 February 2019 via mobile

Sadly a nice conference property completely poorly managed

I visited this hotel and here is my experience -

Positive - Location is perfect , peaceful part of town , good indian food, room sizes are decent.
Conference facilities ok , but seems whole hotel is dedicated to meetings and conference or crew members.

Negative experience-
Despite of telephonically confirmation of conference participants accommodation all were told just the day before of unavailability of rooms and offered an alternate that was totally un comparable
I was offered three room changes - first 275did not have internet coverage, no Wi Fi signal, just opposite a party venue with loud sound
And no fridge , second room 343 AC not worked and failed to cool room till late night
Cashier tried to charge me double the amount and reception provided wrong info to all conference people about meals , meals venue changed by whims
GM tried to manage situation but just reiterated staff version with no action taken against managers or staff.
Overall good for conferences with very low expectations and definitely not for high level meetings

Date of stay: February 2019

Ask GlobalNomadUN about Travellers Beach Hotel & Club

Thank GlobalNomadUN

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr. Alankar,

We note your reviews of our property on TripAdvisor and would like to take them as opportunities to improve on our service delivery.

Whilst we empathize with you on the experience you had during your stay with us which by your admission falls below your expectation, we acknowledge that indeed there were systemic issues that led to this overall experience. As evidenced in your reviews, led by our General Manager, efforts were made to make your stay comfortable; including but not limited to changing your room to an upgraded better one, fixing the AC that had malfunctioned later on that evening as well as returning the fridge that had been removed from the room for maintenance reasons. As you may well recall, all these were made to rectify the situation.

On unavailability of guest rooms for your conference, note that communication was made to your convener (EAC) to this effect. We were requested to go out of our way to source for a facility for the delegates’ accommodation within specific guidelines. To this, we did and communicated back to the secretariat and it was ok with the arrangement. All willing delegates were then re-routed through EAC. There was no obligation from Travellers Beach Hotel on this item as the initial RFQ was specific on Conference facility per se. In your telephone communication, you were advised to either source for your own accommodation elsewhere or be directed to the alternative facility, to which you agreed to the latter for a night as we had promised to have your room the following day.

As communicated in our earlier email to you, Travellers Beach Hotel is an ongoing concern and coexists with other similar facilities. As such, we have limited interference with the operations of our neighbors’ businesses aside from the understanding that noise levels should be minimized after 1100Hrs to enable our own guests have a peaceful pleasant night as well as internal mechanism of moving guests to other rooms upon request.

As has been the case with other delegations, meetings and conference, we strive to make all our guests comfortable. We will continue doing so with an improved gusto and more especially focusing on the areas you have highlighted. We look forward to yet another opportunity that you will stay with us to experience these improvements.

Yours Faithfully In-Service

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

kilipspringer

Bamburi, Kenya

21

Reviewed 20 February 2019

EXCELLENT ACCOMODATION ,VERY HOMELY AND FRIENDLY STAFF,VERY ACTIVE ANIMATION TEAM,VERY CREATIVE AND ACTIVE.

Excellent rooms ,just renovated ,spacious and very clean ,the gardens are also well maintained.A beautiful minibar in the room.Fantastic view of the indian ocean.The pool bar at Bahari kept me going,drinks were plenty and proffesionally served at the correct temperature considering the hot weather.I had to visit the fittness centre to keep in shape, wonderful time .

Room tip: Superior rooms and suites sea facing

Date of stay: January 2019

Ask kilipspringer about Travellers Beach Hotel & Club

Thank kilipspringer

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi,

Accept our warm appreciation at the reviews after your just concluded stay with us. These give us the required energy to keep offering service at the very highest level to our guests.

As is our promise to our guests, management and staff will continue improving our service delivery and the overall facility in order to conform to individual and best standards.

We look forward to the next moment we will be given an opportunity to host you during your next holiday. Please feel free to recommend our property and services to peers in your social and professional circles.

Yours Forever In-Service

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

zoebs

London, United Kingdom

4026

Reviewed 17 February 2019 via mobile

A ‘once was’ family holiday hotel

I visited the hotel for two nights since the hotel next door (whitesands) was fully booked.
The rooms are really dated, so are the facilities, from the breakfast and dining area to the reception. The main reception and hallways all packed with corporate event customers which seems to be their main income stream.
This hotel is not worth visiting for a family holiday unless you’re getting a bargain price. I visited this hotel after about twenty years and am afraid will not be visiting for another twenty.

Date of stay: March 2018

Ask zoebs about Travellers Beach Hotel & Club

Thank zoebs

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hi,

Accept our warm appreciation at the reviews after your just concluded stay with us. These give us the required energy to keep offering service at the very highest level to our guests.

As is our promise to our guests, management and staff will continue improving our service delivery and the overall facility in order to conform to individual and best standards. As mentioned in your review, we are saddened that you wont be giving another opportunity to redeem ourselves. But before you make this position a finality, allow us to mention that we have the Club side of the property that is ideal for holiday makers. However, to be able to access this, you ought to request to be accommodated in this area (Which will be done free of charge subject to room availability) or by default when you book under All Inclusive meal plan. We are sure this will given you a 360 degree re-evaluation of our property.

We look forward to the next moment we will be given an opportunity to host you during your next holiday.

Yours Forever In-Service

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

John M

2

Reviewed 14 February 2019

Service Review in February 2019

I stayed in the hotel for 2 days in February 2019 for the first time and I enjoyed it from the room, food, friendliness of staff and the general ambience. The hotel is easily accessible and the facilities were good.

John

Date of stay: February 2019

Ask John M about Travellers Beach Hotel & Club

Thank John M

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear John,
Thank you for taking your time to write us a review.We appreciate the positive comments and we would love to host you again next time.
Karibu sana.

Regards,
Brigit Saru

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 …122 123 124 …

Not for English and under 60 years old, Avoid - Review of Travellers Beach Hotel & Club

Not for English and under 60 years old, Avoid

Severin Sea Lodge

Neptune Beach Resort

Bliss Resorts

Sarova Whitesands Beach Resort And Spa

Kenya Bay Beach Hotel

Ziwa Beach Resort

Kahama Hotel Mombasa

Lido Beach Resort

Plaza Beach Hotel

Lido Beach Apartments