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“Lovely hotel” 3 of 5 bubbles
Review of The Plaza Beach Hotel

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The Plaza Beach Hotel
Ranked #10 of 14 Hotels in Bamburi
Bonn
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely hotel”
3 of 5 bubbles Reviewed 20 December 2009

The hotel is located very good. You can easily reach many good restauarants (i did not try the food in the hotel) by feet. Mombasa is 30 min. by bus from the hotel. They have many plants and a big pool. You feel like beeing in an oasis. There were some monkeys in the trees. The rooms are big and clean, except the dirty refrigerator. The bathrooms are very nice. The Air Condition was not working properly when i came, but they repaired it within 24 hours. After that it was cooling very good and silent. There was some animation, which was a little bit amateur-style, but i am not interested in animation. I want to see the country. The service was very friendly, as it is in most of kenyas hotels. They gave me internet access at the lobby for free. I liked the hotel. It is not a high class hotel, but it has a good standard. Next time i would go there again.

  • Stayed December 2009, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JerryChamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Sutton Coldfield
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 16 January 2008

We did not expect too much from this hotel as the price was very good and we knew that it was a 3* but having read some of the reviews, we thought we had got a bargain. Our plan was to use the hotel as a base and then do a couple of 3/4 day safaris and it would still have worked out to be a bargain holiday having paid twice as much last year. (we love Kenya!). Unfortunately, we were confined to the hotel due to the rioting. Having spent 24 hours there, there was no way we were going to spend another 2 weeks there. We upgraded to the hotel next door which was excellent. The Plaza Beach Hotel was dirty, especially the rooms and bathrooms. The fridge was disgusting and the sheets were older and more ragged than me! The check in after a long flight was drawn out and totally disorganised. The reception staff were unproffessional. I dont want to put anyone out of work, Kenyans are truly lovely people but this hotel, in my opinion, lacks good management and that is where the problem lies and not with the staff who work long hours for very little pay. They seemed very demoralised and exhausted. It was very sad to see that they were doing their best with what they had, which was very little. It could be a lovely hotel, the rooms are large and spacious. The food was not very good and I worried that as the hotel in general was dirty, the kitchens would be the same. I wouldnt return there and would class it as a below average 3*. I would also like to say, please dont be put off going to Kenya once the riots have stopped. It is wonderful place and I dont usually go to the same place twice as there is a lot of world I want to see, but, Kenya is special!

  • Liked — The setting
  • Disliked — Not clean
  • Stayed January 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank ClaudiaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bamburi hotels

Brussels
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 8 January 2008

I chose this hotel from our travel agents' brochure based on what I had read about it on this website. What a mistake!! I have never stayed in such an awful hotel, despite it being listed as 4 star. The whole place was suffering from neglect. The staff were very friendly and did their best, but they were working without any resources - the cleaners were expected to provide their own cleaning products, so earning roughly 5 euro a day this just did not happen. The animation team were expected to provide their own costumes, accessories, music etc. The bedrooms were drab and dirty with the mismatched furniture falling to bits. The bed was so hard i had bruises on my hips, and I'm not a bony person! We paid extra for a pool view but there was no furniture on the balcony - we were told there wasn't enough to go round. The pool water was never tested, leaves were occasionally scooped off the surface of the water, but no adequate cleaning took place, the walls were slimey. Many of the facilities advertised in our travel agents' brochure were not available (i.e. laundry, parasols water sports...) Many people we spoke to were being moved out by their reps but we had no rep to help us out. The food was just good enough to sustain vital functions but it was cold and monotonous. The salad bar consisted of 3 items, nothing for vegetarians, very little fruit and no cheese.
I will recommend that my travel agent remove this hotel from their brochure.
We swam and ate next door at the Severin Sea Lodge which was also 4 star but of a completely different standard.

  • Liked — The well maintained gardens
  • Disliked — Bedrooms
  • Stayed December 2007, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Auntie-Sheila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotherham
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 January 2008

We've just come back from a week long stay at the Plaza and it's a lovely hotel. As with all catered accomodation, the food gets repetative, but there was always something we were happy to eat, and there's certainly nothing wrong with it - no deli beli while we were there. It was very clean, the staff are fantastic and it has a lovely atmosphere. It's also really close to Haller Park which was fab- we went at feeding time, and hand fed giraffes!

The beach boys can be really annoying at times, especially if you just want to walk up the beach without being pestered, but there's no threat from them, they're just trying to make some money. Be warned though, they will approach you constantly and you do have to be very firm with them.

Chico on the other hand (on the beach in front of the hotel) was fantastic, we booked a 3 day safari with him, stayed in the same lodges as everyone else, had an experienced tour guide and an uncrowded tour bus. Don't listen to the First Choice rep. They do have insurance, and the trip was amazing.

All in all a fab place and i'd definately recommend it.

  • Liked — Great staff, good location
  • Stayed December 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank aliRotherham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lilly beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 5 January 2008

We stayed at the Plaza hotel from 26th dec - jan 1st 08 purely because we had no choice our hotel in Malindi (Scorpio Villas) was burned down - which was a terrible shame and also vey frightening - to arrive at this concrete jungle was a shock to the system we are 4 adults and 3 children we came from a wonderfull spacious enviroment that was truley autentic to this place.
The rooms are small with very hard beds a dirty fridge and a t.v that has seen bertter days (this makes the hotel 3 star plus !!) If you are on the 3rd or 4th floor you have many stairs to climb and it is not safe for children on there own - especcially the balcony which by the way has 1 plastic chair on it that sticks to you.

it is quite dirty and need of total refubishment. The foood was terrible kept warm for hours - the majority of our party had deli belly !! We ate out every evening we stuck to freshy prepared scrambled egg in the morinng we ate the lunch at the hotel because it was cooked directly in front of you- be sure you do this the moment the lunch is laid out and stick to the BBQ only.

There is a brothel next door but one to the hotel where our husbands were propostioned. The were many prostitutes in the hotel one young guy and one 60 plus year old in particular had more than 3 visiting in one week.

I really need to add that the staff are wonderfull people that work so hard it makes you sad the pool attendant and the cleaners work from around 7.00am to 8.00pm the annimation and waiters much longer hours for just over £1.00 per day (as do all the staff) they then have to get on a bus (nearly a 1/4 of the earnings) to mambassa where the majority workers live. They are happy colourfull people how they keep it up amazes me especialy when you witness tourist being rude to them !!

The sea is really lovely and once the beach guys recognise you after saying "no thankyou" they pretty much leave you alone and it is safe they are real kind to the children also. The annimation guys also work hard to ensure the kids are kept happy.

On the whole i would never reccomend this hotel unless you dont mind the above and acknowledge that is is a 18 - 60 year old holiday with all the pitfalls expected of a 18 - 30's holiday. As a family we have a number of holidays a year and are not over fussy but have a certain expectation when working hard to pay for these holidays with young children. So if you want a truley authentic holiday in Africa where the food is good and the hotel is clean and the staff are not overworked then do not choose this hotel.
I have to add that i struggled with this perice as i do not want to see the staff out of work but also realise that we look froward to our holiday and only want the best.

  • Liked — The staff
  • Disliked — everything
  • Stayed December 2007, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank love2bliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stafford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 21 November 2007

stayed at the plaza beach from 4/11/07 to 19/11/07. the hotel is a good 3 star the rooms are clean and bright if a little small but have big bathrooms. the food was pretty good but does get repetitive . we ate out at yuls restraunt on the beach about 800 yards from plaza and it was lovely. dont be scared of going on the beach at night just be sensible and you will be fine. entertainment at the hotel was a little poor but it was alittle quiet so lacking atmosphere . we booked last minute at 380 for 2 weeks h/b and were very pleased at that price. overall it was very good for the price a good base clean and tidy with lovely grounds staff are good especially josiah at the pool bar.
if booking a safari try chico on the beach we did and saved £120 each on a 3 day safari to tsavo and amboseli. first choice will tell you they dont have insurance etc but they do trust me!! you go in the same buses stay at the same lodges etc etc you just pay a deposit and balance when they collect you it really is worth doing . overall a great hol kenya is lovely but be brave dont stay in the hotel and definetly do a safari.
and the weather was just perfect hot and sunny every day

  • Liked — quiet pool area
  • Disliked — repetitive food
  • Stayed November 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank dicko1Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2007

Just had a holiday of a life time at the PBH. Staff were superb, always happy and smiling and so friendly,we felt really at home. The room overlooking the sea added that extra bonus. Food was delicious, the service first class, and everwhere was so clean. Wilfred and Benson are wonderful, they look after everyone. The animation team deserve a medal, and their dance show is excellant. The beach boys are lovely once you get to know them, a holiday we really hope to repeat.

  • Liked — the sea view
  • Disliked — nothing
  • Stayed October 2007, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank naany13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Plaza Beach Hotel

Property: The Plaza Beach Hotel
Address: North Coast, Bamburi Beach | North Coast, Bamburi Beach, Bamburi, Mombasa 80100, Kenya
Region: Kenya > Coast Province > Mombasa > Bamburi
Amenities:
Bar / Lounge Beach Restaurant Swimming Pool Airport Transportation
Hotel Style:
#8 On the Beach Hotel in Bamburi
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Plaza Beach Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
We are a small. intimate hotel, located right on the quieter stretch of the lively Bamburi beach, with a beautiful view, and a romantic layout. We are a short walk from most of the quality restaurants and shopping areas. We can arrange all your water sports and marine activities in the offshore Marine reserve ... more   less 
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Also Known As:
Plaza Beach Hotel
Plaza Beach Bamburi
The Plaza Beach Hotel Kenya/Bamburi

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