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“Nice but far from melaka centre”

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Hotel Seri Malaysia Melaka
Ranked #5 of 9 Hotels in Ayer Keroh
Reviewed 17 January 2014 via mobile

I went for family vacation last year. This was my second visit to melaka. The first one was in 1998. I remembered sleeping in the travelling bus at that time. During the second visit I' ve left with 2-3 hotels to choose. I chose this hotel as it was near to our planned places of interest. Only a few kilo to the zoo, crocodile farm and butterfly farm. But quite far from the heart of melaka. The road also was always jam especially during school holidays and weekends. About the hotel facilities, the room was nice, the pool was quite dirty as the water was not change and lack of maintenance. However the staffs were all friendly and breakfast was great.

Stayed: December 2013, travelled with family
1  Thank Nurul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 32 of 49 reviews

Reviewed 9 December 2013

Stayed here during a weekend break to explore Ayer Keroh area..assigned to the 4th floor with ample space and the forest view..serene as it is.. especially at night after the rain. There is no lift in this hotel and not suitable for the disable. Amenities are basic but the room was not sparkling clean..breakfast was not that perfect..not top up in time and food was not that tasty at all.Close by though to most attraction in the area and give discounts for the crocodile farm & few other places...I think it's ok for a family getaway but not so for couples. staff need to be more friendly and courteous....lots of room for improvement for all department.

  • Stayed: May 2013, travelled on business
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Thank Lady Diamond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

the hotel is very family oriented, so it was pretty noisy in the afternoon where the kids enjoying their time in the swimming pool and loud public karaoke session at the center of the hotel at night. No lift to the upper floors so this hotel is not suitable for the handicapped or those who need help taking the staircase (the elderly especially). The room condition was quite basic, but it was a bit old and dated - especially the condition of the toilet. The carpet needed to be cleaned, called for the service, but no one came.

Room Tip: if possible, choose the highe room. Quieter.
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  • Stayed: September 2013, travelled as a couple
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Thank zalss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

Stayed there for one nights while on transit as I have a meeting at Batu Berendam the following day. The room was just nice but the toiletries supplied could have been better. There were also no room slippers, no toothpaste, hairdryers found and these little things are needed to some travellers. Dust were seen accumulated on the glass panels near the mini bar area and implies that the room service is quite poor. The 2 towels provided had a stale smell. Breakfast was also not up to mark. I wanted to try the plain porridge but ended up eating something else. The porridge was lumpy and hard to scoop. Lastly, I heard one lady guest complaining as she had to carry her bags down from Level 3 as there were no lifts available. Overall, it was ok for me as I only needed a place to sleep overnight. I would not bring my family though as it lack some basic amenities.

Stayed: November 2013, travelled on business
1  Thank Juflyns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Stayed one night in a family connecting room. Fit 4 adults + 2 kids fine.

Basic yet spacious room.

Carpet needs vacuuming, bedsheets look clean but has a peculiar odour.

Aircon a tad noisy but cools the room fast.

Wooden furniture looks dated but still functional.

Nice pool area but crowded w families.

Buffet breakfast sufficient w breads, fruits, cereals, nasi lemak, fried noodles,egg station, baked beans, pancakes, cold slices, noodle soup, fried fritters, coffee, tea, juices. Dining hall can b crowded.

Lots of families w kids using this hotel as it serves as a convenient stopover as its just off the north south highway.

Going to melaka town will require a cab...abt 15 to 30mins depending on traffic.

Will not stay again as there r newer hotels in the outskirts of melaka town.

Room Tip: Ask for rooms on ground floor if u r not able to use stairs as there is no elevator.
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  • Stayed: November 2013, travelled with family
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Thank itravel71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

Check-in 16 Nov and check-out 18 Nov 2013. Stay at room 107 which near swimming pool. Out-Vacation together with family is so convenience at Seri Malaysia Melaka. Hotel having a government staff room rate and accept booking via phone call. The hotel locations is very strategic which located near highway and tourist attraction places.

Few disadvantages things that I want to highlight are as follow:
1) Hotel don't provide iron and iron board at room but they have centralize laundry place which include ironing facilities.
2) The room door is old and always faulty due to their technical issue.
3) The room window cannot be closed properly and have a gap which allowed mosquito stay in the room.
4) The hotel restaurant is serving low quality foods for example the cereal was expired.
5) The bell boy always reactive and not proactively address customer needs and wants.

Good about this hotel are as follow:
1) Location, location, location.... I love the location because it is so near with all Melaka attractions.
2) The receptionist was friendly and know how to address our expectation with smooth check-in and check-out process.
3) Hotel able to give additional time for check-out 1hours late for family preparation.
4) Hotel room service was faster then expected.
5) Hotel subscribe to the Disney Channel.

Overall, I'm satisfied with the hotel services but need to improve at certain areas mention at the above. Highly recommended to Malaysian government servant. More discount for return customers.

Stayed: November 2013, travelled with family
1  Thank visitoradvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2013

First, I will certainly admit that the staff was friendly and the food in the restaurant is better than average. However, the title of the review is well deserved and it does not make up for the terrible experience we had. Room was full of mosquitos. We left the hotel with at least 20 mosquito bites each. We spent the night being tortured by mosquitos and only got to bed at 3 AM after we killed them all. During check in there was only 1 woman at the desk. The other man working at the time was hiding back in the office. When he finally came out, he checked in the couple behind us despite the fact that we were obviously next. Wireless was slow. In the morning was unusable. The signs to the room are confusing. We walked around for 10 minutes looking for the room because there was no sign for it. Even asked an employee and he sent us to the wrong place. Extremely far from the center of the city. Nothing around the hotel in walking distance except for a gas station. During check out, we asked the woman at the Front Desk to call us a Taxi. Instead of calling a company, she called her friend who overcharged us. We came to find out that this was her "friend" when he took us to the wrong place. Despite the fact that we told him several times we wanted to go to central Malacca, he took us to a resort 20 miles away from the city that had a similar name. Then he said his friend told him to bring us to the wrong place. The place we wanted to go to is easily the most famous monument in Malacca. Why she didn't verify which place we needed to go to is beyond me. Worst hotel experience of my life.

Room Tip: Do not stay anywhere near the garden and you might have a better chance to have less bugs in your ro...
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  • Stayed: August 2013, travelled as a couple
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1  Thank gaijin71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Seri Malaysia Melaka

Address: Lot PT 12332 | Ayer Keroh, Ayer Keroh 75760, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Ayer Keroh
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 9 Hotels in Ayer Keroh
Price Range: £24 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Seri Malaysia Melaka 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Hotel Seri Malaysia Melaka Melaka State/Ayer Keroh

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