I stayed at the hotel on 21/3/14, and it was one of the stasy that I would certainly not forget. The rooms offered first looked decent, but had a lot of issues when explored. The bed sheets were worn out and stained. The bath linen seems to be pretty old and was not even cleaned properly. The furniture in the room was dirty and had smell. After about an hou of check in the light went off and after waiting for about 15 mins called up reception to compain. The maintenance guy reached but was unseccessfull in resolving the issue. After asking was offered a second room on the higher floor, which was even more pathetic. cant even think of the number of issues that we had in the rooms.
We ordered food from the room service, which again was a challenge to place our orders. The order taker was actually reluctant to take our order as according to them its past midnight. On repeated insisting they agreed. The food was served in time. We also ordred for some ice, which was charged and that too @ Rs. 40/- + Taxes for half a ice bucket. Next morning we checked out and was shocked to see the prices of the menu items, all were exorbitantly high priced for the quality of service and product that we got.
As a traveller I put it across to the management that you should seriously look into the product that you have in the offering for your guests and than decide that wether you should really operate or close down.
Only thing I appreciate was the attitude of the person who escorted us the room, it was fantastic the way he explained about every facility in the room and made us comfortable at the time of our check in.
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