I really don't know where to start,so maybe the beginning would be good.Booked this hotel as a surprise for my girlfriend,we had seen it from a distance on a boat trip last year and she said that looks interesting be nice to stay there sometime.
We were on 14 day trip to Tenerife 10 days,Hotel Botanico,transferring to Abama for 4 days.Whilst in Tenerife I upgraded to Abama Suite from deluxe room.On arrival at hotel we were greeted by very helpful and smartly dressed bell boys,first impressions very unusual architecture and style of hotel but impressed.On booking in at reception we were offered a drink and I was advised I had to pay for upgrade and was presented with a bill for 1000 euros, i said that is not correct and after a lot of computer tapping and talking in Spanish,my apologise Mr Cutting the amount to pay is 600 euros
An introduction to the hotel,it's amenities,restaurants,what to wear in the differing restaurants etc.
Off to the room, very impressed,lounge dining room,lovely suite,led tv,large spacious bedroom,led tv,separate bathroom,shower and toilet,nice balcony with view of sea,very impressed,what a good decision,peace,tranquility,what more could a man want.
Unpacked looked through the hotel literature,very strict code of dress for restaurants,separate areas for children,swimming pools etc,hadn't seen any children but didn't expect to see many in hotel of this type,primarily a golfing hotel.To quote the welcome brochure "It offers luxurious
amenities to indulge every possible requirement and yet it's also place of tranquility and seclusion"
and so it seemed,beyond anything you could ever expect. Time for a drink and a quick look around.
The hotel is proving to be a bit difficult to find your way around,but we have only just arrived and it's part of the adventure,we decided to visit San Juan,so off we went,had a look around back to hotel and off to bed,very comfortable bed,let the adventure begin.
was woken at about 6.45 by the sound of barking dogs,which were yelping,barking and making a right racket and genuinely thought the hotel must have a kennels for guests travelling with dogs,the barking lasted for approx 15 mins and then went quiet,so into the shower and off to breakfast.
Well what a surprise was waiting for us there,we managed to get a table on the balcony,a bad mistake,this is where the children are,everywhere,running around,rolling on the floor,screaming,you name it they were doing it,there was a wonderful choice to,from a few months old to 10/15 year olds.we endured this trauma for as long as the breakfast took,which by the way was excellent,many choices and well laid out.On leaving the Manager Angel Miranda approached us asking if everything was ok,it obviously was not and I explained to him that I had never experienced anything like it in all mt travels around the world,it can only be compared to McDonalds children's party experience,in fact the only thing missing was Ronald McDonald and a circus clown blowing up balloons and turning them into animals,he was very understanding agreed with my comments and promised to try and improve the situation.I will get the breakfast experience out of the way for the four days we are going to to endure this feeding time at the zoo.Senor Miranda greeted us the following day,took us to a table in what was supposed to be an adult area,which it technically was,but the the screaming still carried on,it was not separate just no children dining in it,during these four days one child of about 8 had gone to the buffet loaded her plate with fruit,I counted 3 bananas,grapes,melon pieces and various other fruits piled high took it back to the family table and immediately father returned with the plate,taking it back to the buffet,another occasions a child obviously was not getting his way and decided to roll on the floor have a good scream,while his parents left him there,the breakfast staff having to walk around him.On another occasion 2 boys decided this was the disco area and needed to dance,children running around not monitored by their parents constantly and this is the Ritz Carlton.I don't think it would happen in London.The balcony dining area was a complete no go area for guests without children,the families took it over completely some tables making up 8 places with high chairs as well,a complete war zone.
Where these children came from I have no idea,because you didn't see much of them during the day,its as if they were bused in every day.Obviously the parents are a lot to blame for allowing their little treasures to run around on there own.Senor Miranda did his best looked after us very well but the senior management,need to look at this in great depth and have a completely separate area for families with a play area attached and a door to keep the noise out and allow there guests to have breakfast on the balcony in the peace and tranquilly they promise.Breakfast moan over.
We went out to a bar area the only couple there,this was obviously the peace and tranquility but it would not last,flies kept landing on us not many just an annoying one or two,we had a smoke and this seemed to deter them,we stayed for about half an hour had aloof around the very impressive and expensive shops and returned to the room to plan the day.We decided to have a drink on the balcony in peace and tranquility but those pesky flies had decided to follow us,I rang asking for a fly spray to be delivered to the room and we decided to go to the beach.
The beach was lovely not to busy we found sun beds and settled down for a relaxing day,we had been there about 5 mins when we were approached by a member of staff and were advised we had to pay for the beds,which we did,we thought it rather a rum do paying top price for hotel then having to pay for sun beds but hey ho.I t was 25 euros from memory,not cheap either.Swimming lying in the sun a trip to the beach bar we thought.Meet the flies I have never seen so many on the bar on the cups on the glasses and the staff seemed completely oblivious,how they did it I have no idea,a couple next to us eating their meal had a dish on the bar like a Roman candle,this worked a treat to keep them fly less.What I didn't understand there was no fly electric executor,no fly sticky strips,the staff just seemed not to notice them.We retreated to the sun beds.A lovely day at the beach.
Back to the room,no fly spray but 2 very annoying flies I eventually after three requests got a fly spray,peace and tranquility returned just like the brochure.
On passing reception we enquired about the price of the sun beds and were informed there is no charge for guests,we were asked for a description of the member of staff who charged us and an enquiry would be made and we would receive a full refund and many apologies.The following day we went to the adult only pool and were approached by the member of staff who had charged us,how he knew who we were is beyond me but he was most apologetic and bought us a round of drinks which was extremely generous and said he should of asked us our room number.
On returning to the hotel i asked to speak to his manager and explained to her he had been very apologetic had bought us drinks and the matter was forgotten,until this review because mistakes were made with relation to money and none of them were in my favour,one more to come.
We now come to check out and I am presented with a bill for 600 euros, I explain I was charged for my upgrade when I arrived and the problem I had with that after a lot of discussion again in Spanish the bill came to 300 euros again I am saying I have paid,I was asked who was the receptionist
when I arrived luckily she was on the desk,more discussions in Spanish more tapping into the computer it was explained to me I hadn't been charged enough tax,the 300 euros was incorrect and because I was due a credit for the sun beds we would call it quits.
Finally the dog saga was a one off it seemed to be from the banana plantation,the flies we were told was because the banana plantations would be spraying insecticide so the flies escape for a better life for a short period.Senor Miranda did his best a very nice man our waitress Veronica was lovely,the beach was great, the hotel different, the room lovely,would I return I am not sure,the peace and tranquility I can find at many places and for a lot less money.
We departed to our limo were met by Mr Ted Tucker Executive Assistant Manager of the Ritz -Carlton Abama an extremely nice man,who apologised for our problems hoped we had enjoyed our stay never the less,hoped we would visit again and if we were he would sort something out for us,whatever that meant,he talk a photo of us,which was very nice,wished us a pleasant journey home,escorted us to our limo ,checked our baggage was in the boot,waved us good bye and the peace and tranquility was with us all the way to the airport.The ADVENTURE WAS OVER.
- Official Description (provided by the hotel):
- Enjoy the luxurious amenities from the Ritz-Carlton, Abama. Surrounded by picturesque backdrops like no other, guests will leave with memories to last a lifetime with experiences to follow. ... more less
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- Also Known As:
- Abama Hotel Tenerife
- Abama Tenerife
- The Ritz-Carlton, Abama Tenerife/Guia De Isora