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“On the whole pretty good”
Review of Melia Alicante

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Melia Alicante
Ranked #3 of 50 Hotels in Alicante
Certificate of Excellence
GreenLeadersBronze level
Reviewed 29 June 2014

This hotel was booked at the last minute with 24 hours of arrival. I emailed them to say I found the rates cheaper on a Travel site and could they match the price as I would rather book direct. The next day they hadn't replied and as the booking was for the following day I called the central booking line. They said they couldn't really help but said i should pay full price then fill in the form to claim the difference and the 10% *if* the conditions were identical. Anyway that seemed to risky so I booked with Travel republic and paid £82 per night for a double room on "The Level" compared to booking direct with The Melia for £153 per night, both had Bed and Breakfast. So its worth checking the prices.

First impressions was - where is the entrance? Once in reception we had to wait a while to check in - more than 30 mins. There is a reception on the 5th floor and it wasn't clear if we could use that - but after some pointing and grunting we were pointed back to the large queue.

Our room wasn't ready as we arrived early but we were offered an identical room next door to the one we had allocated so that was appreciated. The rooms were pretty good although perhaps a little tired and scuffed in places. The balcony large with a view on to the beach below and the sea. The sun goes from the balcony by lunchtime. The beds were fabulous - very comfortable indeed. The wifi only worked well nearer the door - it didn't work on the balcony or near the window.

Breakfast was stunning - you couldn't ask for more - although we had access to food on the 5th floor I liked the choice of the breakfast room and the beautiful views.

So I guess like others the main issue was the festival which isn't the fault of the hotel per say, but when the nice lady told us where our room was she could of warned us there was going to be the party of all parties on the beach that night till 4am with booming music and bonfires, then the clean up operation from 4am - 6am with mini tractors which beeped every time they reversed and an army of men cleaning the beach. Then the burning of the statues, then fireworks at midnight for 5 nights - which we had amazing views of. It just meant we had no sleep at all while we were there. I have never seen the sunrise so much!

As others have said, The Level has its advantages, with toiletries, bathrobes, slippers, free mini bar, free tapas and drinks in the reception.

The pool is far too small for that many rooms. In 5 days only once did I get a sun lounger. We ended up buying a parasol and beach mat and going to the beach each day. There was also an awful sewerage smell every time you walked through reception by the piano. The staff were polite and helpful but without that personal touch due to the size of the hotel.

I think they could improve the information in the hotel - there was no info on the spa area, the pricing, or the different restaurants. There wasn't any local information - re Trams or things to do etc - which would help visitors.

This hotel however was run with military precision, and very well organised. I was really pleased with my stay at the Melia, the lack of sleep was annoying and there was never a dull moment looking out on the "beach that never sleeps".

Room Tip: I think it depends on your preference for the Marina or the beach - and if you like morning or after...
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  • Stayed: June 2014, travelled as a couple
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1  Thank Elemii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 10 July 2014

Dear Guest,

First of all we would like to thank you for the time that you have spent sending us your comments.

Regarding to your comments, I assure you that we have taken note of these points to improve the service. The satisfaction of our guest is the main goal of our Hotel.

All our team hopes to get an opportunity to welcome you here again soon!

Best regards,

Mª Carmen Benito
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 29 June 2014

Had a lovely relaxing holiday in the Melia Hotel Alicante the breakfast was excellent, plenty of choice, friendly staff the room was very comfortable, bed and pillows were soft, had a good night's sleep no noise the room was overlooking the harbour. Toiletries were lovely kept refilling them each day. The hotel is in an ideal position for transport, beach and restaurants.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank judypat99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you so much for your comments, moreover for taking the time in sharing your experience in Meliá Alicante.

It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were delighted with the hotel facilities, servicies, breakfast and also with our staff.

We look forward to receive your visit soon and we remain at your disposal.

Best regards,

Mª Carmen Benito
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

This is one of the most efficient run Hotels I have stayed in. The views are outstanding from the hotel. The food is to everyone's taste. The Breakfast caters for everyone and is the largest Dining area I have ever seen with views of the beach, coastline and sea. The staff are very efficient and very professional. The rooms are kept clean and linen changed regularly. The staff know their stuff and make you feel welcome. Anybody who stays here will definitely return.Marie Tomas is one of the Managers and made our stay there worthwhile and like all the staff there a pleasure in every way.

Room Tip: Room with sea-view lovely sun in morning Room with Marina view sun in afternoon all rooms are except...
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  • Stayed: June 2014, travelled as a couple
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1  Thank LornaLoyalCustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 9 July 2014

Dear Guest,

So thank you very much for so kind review and also for sharing it here with other travellers. We are sure it will be very useful for them.

We are very happy to know that you have enjoyed your stay with us.

Once again we appreciate your time in writing us and we hope to welcome you soon.

Best regards,

Mª Carmen Benito
GEX Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014 via mobile

We stayed here for the second year running as our stay last year as a couple was very enjoyable. We decided to return this year with our 4 month old baby. We asked if they could lend us a plastic tub for us to sterilise bottles but they said they didn't have any such thing. We then found a cockroach in our bathroom which they swiftly removed without apology. On the penultimate day we asked if we could check out a little later as we have a small baby but were told there would be a charge of 60 euros. I was left with the problem of where to breast feed my baby in private whilst waiting till 5pm to get the bus to the airport. When I asked the reception to put a chair in the baby changing area they refused despite it not affecting any other guests. It was like they couldn't understand why I would want privacy! some aspects of this hotel are good including the fab location but on the downside it does reek of sewerage and the staff are particularly rude.

Stayed: June 2014, travelled with family
2  Thank Gin78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you for reporting your impressions and feelings regarding your last stay at Meliá Alicante.

We are very sorry if during your stay with us you could find some inconvenience. Do not hesitate that we will follow your remarks.

We would be glad to have the opportunity to receive you once again in our Hotel and change your last imression.

Best regards,

Mª Carmen Benito
Guest Experience Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

You can put lipstick on a pig, but its still a pig.
Here right now watching the towels go on the sun chairs at 07:45. They will now stay empty for most of the day. You will NOT get casual use of a lounger.
We were tired last night, but the piano player was chinking away at midnight, echoing against the vortex across the pool.
The food is adequate to poor.
Day to day staff are brilliant. Middle management are rude and dismissive. Some pretend not to understand! They forget to not understand consistantly.
You don't get a kettle in less than a junior suite.
Room service is very slow but polite.
If they took 60% of the cleaning staff and put them to a direct service role they would be getting somewhere.
All smoke and mirrors. All laminate. No substance.
Great location. Use as a B&B only.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank holaspain890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank to take your time and to share with other Tripadvisor users about your experience in Melia Alicante.

We are sorry if your experience with us was not as pleasant as we wish and if our service didn't reached all of your expectations.

Only by knowing the opinion of your guests we are able to be in a constant improvement.

We sincerely hope to see you again and to get a chance to change your negative impressions.

Kind regards,

Mª Carmen Benito
Guest Experience Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

My husband and I booked 2 nights in a superior sea view room for our anniversary from the 24th to the 26th June.
The hotel itself is nice enough over looking the marina and the balcony in our room was huge with a beautiful view of the beach.
The room was very large with a separate lounge and 2 bathrooms.
All sounds great so far until you try to sleep. I have never stayed anywhere as noisy in my life. I feel that we should have been pre warned on booking. There were 2 open air discos that were on all night long and it was impossible to sleep with noise and fireworks going off all night until dawn. Also the bed only has a very thin sheet for a cover which doesn't keep you nice and cosy.
I have come home feeling exhausted, if I wanted to stay in a hotel with outdoor nightclubs directly outside I would have gone to Ibiza. I went there with my husband for a relaxing break together.
The breakfast in the morning was lovely and we didn't experience any queues.

Room Tip: Don't stay here between the 20th to 25th June
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  • Stayed: June 2014, travelled as a couple
    • Value
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    • Service
3  Thank frnbella3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you for taking your time to write the review.

We are very sorry for the inconvenience you have had during your stay. We want to point out that it was something absolutely exceptional that has nothing to do with the calm that we usually offer to our guests.

On the other hand, we are hugely pleased to read that you have enjoyed the buffet at breakfast time, and also you were satisfied with the room and facilities.

We sincerely hope to have the opportunity to welcome you back again in order to make your stay more comfortable.

Kind regards,

Mª Carmen Benito
Guest Experience Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

My wife and I are here for 9 nights at the end of June. We booked it last minute and everything went to plan. The hotel is in an excellent location, being a leisurely stroll into town. The hotel is on what I presume a man made outcrop which forms the edge of the marina. All rooms have a sea view but the two sides would appear to be different. The marina view side apparently is quite noisy as it is the hotel main reception and overlooks the Casino. We requested and got a room on the level on the 5th floor with beach view. There is a festival on at the moment and for the last two nights there has been impressive fireworks at midnight. We watched these on the balcony and then went to bed. Pretty quiet and slept very soundly.
The check in was done at a separate reception on the 5th floor. The lady that checked us in was very helpful, pleasant and informative. The facilities of the level have been covered by other reviews but we felt that it offered good value and it was nice to be away from the hustle of the main breakfast area.
The public areas of the hotel are great. The pool area gets very busy. The rule of not reserving a sun lounger with a towel is only selectively enforced. This should be observed for everyone.
We are three days into nine and we are enjoying ourselves immensely.
Alicante wasn't our first choice but we are quite impressed with the town. It is very Spanish and doesn't fit into the stereotype for Spanish resorts in this area.

Stayed: June 2014, travelled as a couple
2  Thank Ciderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 3 July 2014

Dear Guest,

Thank you very much for choosing our hotel to spend your holidays in Alicante and also for taking the time in writting such a nice review.

We really do appreciate your time along with your kind words you have expressed on Trip Advisor about our staff at the Reception on The Level.

It would be a pleasure for all the Melia team to welcome you back in a near future.

Kind regards,

Mª Carmen Benito
Guest Experience Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Alicante

Address: Plaza del Puerto 3, 03001 Alicante, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Alicante > Ensanche Diputación
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Alicante
#1 On the Beach Hotel in Alicante
#2 Romantic Hotel in Alicante
#3 Luxury Hotel in Alicante
#4 Business Hotel in Alicante
#5 Family Hotel in Alicante
Price Range: £73 - £393 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Alicante 4*
Number of rooms: 545
Official Description (provided by the hotel):
The Meliá Alicante has been open since 1973 and provides 545 rooms, all outward facing with views of Postiguet Beach or the marina. The hotel perfectly combines service for both business and leisure guests. Amongst its magnificent services and facilities, the hotel has 12 meeting and banqueting rooms with a maximum capacity for up to 550 people, as well as an outdoor swimming pool, solarium, activities programme for children (in summer) and different dining spaces. The hotel also offers the exclusive The Level service (for adults only), a range of superior services and facilities, such as private reception and private breakfast buffet, and infinity pool for The Level guests with stunning sea views. The rooms are equipped with a welcome gift, bathrobe, slippers, pillow menu, bathroom amenities, kettle and the ironing of one item of clothing every day free of charge. The Level Junior Suites also have a Nespresso coffee maker, bathroom scales, iron and ironing board and Loewe bathroom amenities. The hotel also offers free WiFi and ADSL internet, as well as computer and printer services in the hall (with charge). ... more   less 
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Also Known As:
Melia Alicante Hotel Alicante
Sol Melia Alicante
Alicante Sol Melia

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