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Amy C
Liverpool, United Kingdom
A lovely hotel.
Review of Melia Alicante
5.0 of 5 bubblesReviewed 18 Oct 2017via mobile
Went for 1 week with my daughter. The room was really nice, looked recently refurbished. Staff reallly friendly and helpful. Checkin was quick. Had a problem with getting into our safe and a man arrived at our room within 5 mins of ringing reception. We enjoyed all of our meals ( all inclusive) with plenty of choice and some really nice cake ( cheesecakes & apple pie). Sunbeds easy to get each morning and no big queues at the bar.
My only concern were the plasic grill around the edge of the pool. It was never cleaned and was filthy. Bins around the pool were not emptied one evening of our visit so nowhere to put your rubbish the following day. All in all a fab hotel and I would definately return.
Date of stay: August 2017
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 October 2017 via mobile

Big hotel and good location. Well managed and efficient - if you're on vacation. Less so, if you're there on business. Breakfast starts at 7.30, which is too late for business people. The hotel staff is not fully experienced in managing a conference hotel. E.g. no extension cords available in the conference room. Nice and friendly staff, but more geared towards tourists.

Date of stay: October 2017
Trip type: Travelled on business
Thank Hannu S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2017

We arrived about 2.30 and reception was quiet the receptionist was able to check rooms and gave us a lovely marina view on the 5th floor. The room was very modern the tv actually had several English channels. The choice of food at breakfast was excellent as was the service. The lobby bar was a great place to relax on an evening and served great food too again the service very good. The pool only gets the sun on a morning but the sun deck gets it on an afternoon and we had no problem with sun beds. Again great service at the pool bar. The hotel is next to the beach on one side and the marina on the other and a short pleasant walk into the city. The staff throughout the hotel were very friendly and helpful and a credit to the hotel.

Room tip: Upper floor for great views
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank malcolm b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 17 October 2017

Dear Malcolm,

Thank you for the time you have dedicated to share your recent experience at our Meliá Alicante and for recommending our hotel to future travellers.

It is very gratifying for me to know that we have excedeed your expectations and I feel much appreciated by your compliments. Our associates are definitely the ones responsible of creating unforgettable holidays to our valued guests.

You can rest assure that I will share your comments with them, as we encourage the team to keep up the good work.

It will be a real pleasure for us to be your host during your next vacation at Meliá Alicante.

Respectfully,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

the melia hotel is located in perfect place near the sea. i had a beautiful room with a stunning view to sea. next to hotel is a bus station, from where its easy to go to airport. food was fine, and stuff was kind. i can recommend this hotel.

Date of stay: July 2017
Trip type: Travelled solo
Thank kar_naa2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 17 October 2017

Dear Karīna,

We are really glad to know that you were able to enjoy our facilities and that you have dedicated a moment out of your valuable time to share your opinion about our Meliá Alicante with other travelers around the world.

It will be an honor for us to host your next vacation. Thank you once again for sharing your wonderful comments with us.

We would love to have you back again to our premises.

Cordially,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

This is a modern hotel so it lacks 'character'. But if you want a good hotel with amenities in a great location with wonderful views of the harbour and beach, then this is for you. My only complaint was that they haven't got their marketing right. On arrival we were offered an upgrade to a refurbished room for 'only' 20 euros per night. That immediately put in my mind the idea that the room we had booked was in need of a bit of refurbishment (which indeed it was). We walked into the room therefore looking for problems. Had they offered us a 'superior room' for an extra charge, then the 'standard' room we had booked would probably have looked better to us. Having said all that, the 'standard' room in need of refurbishment was good enough, but I'd urge the hotel to proceed with refurbishment of all the rooms which need it. The breakfast, included in the price, was great. Plenty of choice (I didn't try the hot food). Friendly and helpful staff throughout. I'd also mention that we were never asked if we wanted a smoking or non-smoking room, either at the time of booking or on arrival. Our room was on a smoking floor, although actually it didn't smell, or else we would have asked to move.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Teithwyr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 17 October 2017

Dear Guest,

I would like to thank you for your selecting our Meliá Alicante for your holidays, as well as for sharing your recent experience with us. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion.

It is very gratifying for me to learn that you liked our location and the wonderful view of the harbour and beach and I am glad to read that you found our staff friendly and helpful.

On the other hand, I would like to apologize if we were not able to fulfill your expectations regarding our rooms. Actually, our hotel has different kind of rooms and our Reception Team always explain all of them in order to provide you a complete information about our hotel.

Regarding the smoking or non-smoking rooms, please allow me to clarify that it is not allowed to smoke in the entire hotel.

We would love to have you back to our premises.

Sincerely,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

Spent seven nights at the Level. Friendly, efficient staff throughout the hotel are a credit to the Melia brand. We stayed in room 1080, which had a wonderful view of the marina.
Although we did not use the the hotel's restaurant, we had room service one evening - which arrived promptly and was delicious.
We will certainly return, and would absolutely recommend this hotel.

Room tip: If possible, opt for the Level
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank lynette c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded 17 October 2017

Dear Lynette,

Thank you for the time you have dedicated to review about your experience at our The Level.

I feel very happy to learn that you have enjoyed the time at our property and I really appreciate your especial mention about the service provided by the staff from the moment you arrived. You can rest assure that I will share your kind words with the team.

We will be looking forward to host your next vacation at Meliá Alicante and it will be a pleasure for us to welcome you here again.

Cordially,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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